AIPEX Virtual Concierge

AIPEX Virtual Concierge is an AI Agents & Automation tool that enhances guest engagement for short-term rentals. It provides an AI-powered virtual concierge via flatscreen displays and mobile options, streamlining communication and operations.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Skill level

Mixed

About

What is AIPEX Virtual Concierge?

AIPEX Virtual Concierge offers a comprehensive AI platform designed to optimize guest engagement for vacation rentals, short-term rentals, and Airbnbs. It provides a 3-in-1 solution including an AI concierge on guest phones, AI on in-property devices with digital signage, and AI-enabled messaging for hosts. Guests can self-serve by asking questions or using a menu, while hosts can drive additional revenue through gap booking detection and promote repeat visits. The platform saves hosts time by automating guest communication, notifying housekeeping, and reducing maintenance calls. It integrates with leading PMS providers like Guesty, Hostaway, OwnerRez, and Hostfully, and supports standard Amazon Echo hardware for in-property use.

Best used for

Ideal for small business owners and real estate agents who need to automate guest communication, enhance the guest experience, and drive additional revenue for their short-term rentals. Especially valuable for property managers looking to save time and improve operational efficiency through AI-powered self-service options and integrated messaging.

Common actions

automate guest communication

enhance guest experience

manage short-term rentals

drive booking revenue

streamline property operations

virtual conciergereporting and analyticsaidevice managementvoice and text communicationpersonalizationhospitalityguest services

Capabilities

Key features

AI guest phone concierge
In-property digital signage
AI-enabled guest messaging
PMS integrations
Voice control
Revenue generation tools
Guest self-service

Target Audience

small business ownerreal estate agent

Integrations

guestyhostawayownerrezhostfully

Pricing & Plans

Freemium · Paid

Not publicly disclosed. Check aipextech.com for current pricing.

FAQs

What is included in the free plan for AIPEX Virtual Concierge?

The free plan offers a mobile-only AI Concierge experience for guests, supporting up to 5 properties. This allows guests to self-service inquiries directly from their phones without needing to download an app, providing a basic level of automated guest engagement.

What Amazon Echo devices are supported for in-property use?

AIPEX Virtual Concierge supports various Amazon Echo devices, including Echo (2nd, 3rd, 4th gen), Echo Dot (2nd, 3rd, 4th, 5th gen), Echo Plus (1st, 2nd gen), and Echo Show 5, 8, 15, and 21. Note that the Echo Show 8 Gen 4 is not supported.

Can I pause my subscription during the off-season?

Yes, AIPEX allows you to pause your subscription during your off-season. This flexibility helps reduce costs by only paying for the service when your properties are actively rented, making it more economical for seasonal businesses.

How does AIPEX help drive additional revenue for my rental property?

AIPEX detects gaps between reservations and offers multiple ways to communicate upsell opportunities to guests, such as extending stays. It also promotes repeat bookings through digital signage and personalized offers, helping property managers maximize their income.

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