Brainfish

Brainfish is an AI knowledge management tool that learns from product videos and data to deliver AI agents. It reduces customer effort across every channel by providing continuously updated product knowledge.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

Yes

Skill level

Mixed

About

What is Brainfish?

Brainfish is an AI-powered customer support platform that creates a living product knowledge layer, delivered personally to every customer and agent. It learns from product videos, data, and interactions to deliver AI agents that reduce customer effort across various channels. The platform automatically updates product content, ensuring users always receive accurate information. Brainfish offers AI Support Agents, auto-updating documentation, internal AI copilots for team productivity, and proactive nudges to address friction points before they become issues. It integrates with existing tools like Zendesk, Intercom, and HubSpot, and provides customer analytics for actionable insights.

Best used for

Ideal for product managers and customer support teams who need to automate customer support, keep product knowledge continuously updated, and boost internal team productivity. Especially valuable for companies looking to reduce customer effort and provide personalized, real-time assistance across multiple channels.

Common actions

automate customer support

manage product knowledge

improve team productivity

generate AI answers

Capabilities

Key features

AI support agents
Auto-updating documentation
Internal AI copilot
Proactive nudges
Customer analytics
Video-to-knowledge generation
Multi-source integration

Target Audience

product managerdeveloperstartup foundersmall business owner

Integrations

zendeskintercomhubspotslackwhatsapp

Pricing & Plans

Paid · Enterprise · Starting at USD 1.00

Platform starts at $1,500 USD/month; add-ons priced separately. Check brainfishai.com for current pricing.

FAQs

What is an Ambient Agent in Brainfish?

An Ambient Agent in Brainfish is an AI system that perceives its environment, takes autonomous actions to achieve goals, and improves performance through machine learning. It includes self-generating knowledge, third-party knowledge integration, proactive nudges, API-based actions, and performance reporting.

How does Brainfish ensure product knowledge stays up-to-date?

Brainfish automatically updates its knowledge layer by ingesting information from calls, sessions, and system updates. It can generate articles from any source like videos or documents and flags outdated knowledge when product changes occur, ensuring accuracy.

What is included in the Brainfish Platform starting at $1,500 USD/month?

The Platform includes 5 seats, 5000 queries per month, and a dedicated account manager. It provides all core solutions: AI Support Agents, Auto-Updating Docs, Internal AI Copilot, Proactive Nudges, and Customer Analytics.

Can Brainfish integrate with my existing tools and content sources?

Yes, Brainfish offers integrations with various systems like Zendesk, Intercom, and HubSpot. It can draw from a range of knowledge sources such as websites, videos, drives, documents, and third-party knowledge bases, either importing or syncing data.

Does Brainfish offer a plan for startups?

Yes, Brainfish has a startup plan for eligible companies. Requirements include up to $1M USD in funding, under 2 years old, and fewer than 5 employees. This plan offers a lower annual commitment and scales as the startup grows.

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