Brand24

Brand24 is an AI social listening tool that provides real-time access to mentions and insights across social media, news, blogs, and more. It helps users protect brand reputation, analyze competitors, and discover customer insights.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

Yes

Skill level

Mixed

About

What is Brand24?

Brand24 is an AI-powered social listening tool designed to help businesses monitor, analyze, and engage with their online presence. It offers real-time tracking of mentions across over 25 million online sources, including social media platforms like X (Twitter), Facebook, Instagram, YouTube, and TikTok, as well as news sites, blogs, forums, podcasts, and review platforms. Key features include advanced sentiment analysis to categorize mentions as positive, negative, or neutral, and AI-powered insights for understanding brand health and customer feedback. Users can track brand awareness, measure reach and engagement, analyze competitors, and monitor specific hashtags. The tool also provides comprehensive reporting, storm alerts for critical mentions, and integrations with platforms like Slack and Microsoft Teams, making it a robust solution for online reputation management and market research.

Best used for

Ideal for marketers, PR professionals, and small business owners who need to track brand mentions across various online sources, analyze sentiment, and gain customer insights. Especially valuable for managing online reputation, monitoring competitors, and measuring the effectiveness of marketing campaigns in real-time.

Common actions

monitor brand mentions

analyze social sentiment

track hashtag performance

manage online reputation

gain customer insights

benchmark competitors

researchmarketingSocial Media

Capabilities

Key features

Real-time mention tracking
Advanced sentiment analysis
Hashtag performance monitoring
Competitive analysis
AI-powered insights
Automated reporting
Storm alerts

Target Audience

marketersocial media managersmall business ownercontent creator

Integrations

slackmicrosoft-teams

Pricing & Plans

Paid · Enterprise

Free Trial

FAQs

Does Brand24 offer a free trial?

Yes, Brand24 provides a 14-day free trial that allows you to test its features without requiring a credit card. This is a great way to explore the tool's capabilities before committing to a paid plan.

What is the difference between a keyword and a mention in Brand24?

A keyword is any word or phrase you want to track across the web, such as your brand name or a slogan. A mention is a single result, like a social media post or news article, that contains one of your tracked keywords.

Can I track mentions in languages other than English?

Yes, Brand24 supports over 108 languages with its AI-powered language detection. This allows you to track mentions and understand discussions that matter, regardless of the language they are in.

What kind of online sources does Brand24 monitor?

Brand24 monitors over 25 million online sources in real-time, including major social media platforms (X, Facebook, Instagram, YouTube, TikTok), news sites, blogs, forums, podcasts, and review platforms like Reddit and TripAdvisor.

Does Brand24 offer custom plans for large enterprises?

Yes, Brand24 offers an Enterprise plan that can be customized to fit specific needs, including custom keyword counts and mention limits. They also provide dedicated consulting and client success leads for large-scale organizations.

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Also listed in

This tool also appears in

Customer Support & CX › Customer Feedback

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