Chatisto

Chatisto is a Customer Support & CX tool that provides an AI customer support agent for email and web. It offers AI-powered responses from a knowledge base, a unified inbox, and seamless human handoff.

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At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is Chatisto?

Chatisto is an AI customer support agent designed to streamline customer interactions across email and web channels. It leverages AI to provide instant, accurate responses trained on your specific knowledge base, documents, and policies, ensuring 24/7 coverage without hallucination. The platform features a visual flow builder for designing conversation paths, a unified inbox for managing all customer communications, and seamless human handoff when complex issues arise. Chatisto integrates with existing tools like Slack, Discord, and HubSpot, and offers built-in analytics to track performance and optimize support operations. It aims to provide a scalable and affordable solution for businesses looking to enhance their customer support.

Best used for

Ideal for small to growing teams who need to provide 24/7 customer support, automate routine inquiries, and manage all customer communications in one place. Especially valuable for businesses looking to scale customer engagement without increasing staffing costs and ensuring accurate, on-brand AI responses.

Common actions

automate customer support

manage customer inquiries

build conversation flows

train AI agents

track support performance

Capabilities

Key features

AI customer support agent
Visual flow builder
Unified inbox
Human handoff
Knowledge base training
Email and web channels
Analytics & reporting

Target Audience

small business ownercustomer service repoperations manager

Integrations

slackdiscordhubspotgmailoutlookwordpressshopifyreact+ 1 more

Pricing & Plans

Freemium · Paid · Enterprise

Not publicly disclosed. Check chatisto.com for current pricing.

FAQs

What is the pricing structure for Chatisto?

Chatisto offers a free plan with basic features and 500 AI credits per month. Paid plans start at $29/month for the Starter plan, which includes 3,000 AI responses and unlimited team members. Enterprise plans are available with custom pricing.

How does Chatisto prevent AI from generating incorrect information?

Chatisto trains its AI agents on your specific website, help docs, and product manuals. It includes hallucination guardrails and link filtering to ensure the AI only shares verified information from your provided knowledge sources, preventing it from making things up.

Can Chatisto integrate with my existing customer support tools?

Yes, Chatisto is designed to integrate seamlessly with tools you already use. It offers integrations with platforms like Slack, Discord for notifications, HubSpot for CRM sync, and can be embedded into WordPress, Shopify, React, or any HTML site.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI

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