Loyal

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Loyal is a healthcare patient engagement tool that offers a Care Activation Platform to transform patient engagement into measurable growth. It provides solutions for provider data management, digital engagement, and reputation management.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Technical

About

What is Loyal?

Loyal offers a comprehensive Care Activation Platform designed to transform patient engagement into measurable growth for healthcare organizations. The platform provides a suite of high-impact solutions, including Provider Data Management for controlling and managing provider and location data, and Digital Engagement tools like Care Search, Scheduling, and Conversational AI Chat. Loyal also features Customer Relationship Management (CRM) for automated campaigns and Reputation Management for handling directory listings, ratings, and reviews. With industry-leading EHR integrations and robust reporting capabilities, Loyal aims to empower health systems to launch, monitor, and refine result-oriented engagement strategies, ensuring seamless engagement and accelerated growth while maintaining HIPAA and SOC 2 Type 2 compliance.

Best used for

Ideal for healthcare organizations and physician services who need to centralize disparate patient data, power their digital front door with advanced engagement solutions, and improve brand reputation. Especially valuable for health systems looking to transform patient engagement into measurable growth through engaging patient journeys and dynamic digital experiences.

Common actions

manage patient data

improve patient engagement

automate scheduling

monitor online reputation

integrate EHR

Capabilities

Key features

Provider Data Management
Digital Engagement Solutions
Conversational AI Chat
Customer Relationship Management
Reputation Management
EHR Integrations
Reporting and Analytics

Target Audience

doctornurse

Integrations

epicgoogle

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check loyalhealth.com for current pricing.

FAQs

Does Loyal's chatbot integrate with existing mobile apps and EHR systems?

Yes, Loyal's chatbot and live chat can integrate with mobile apps. It also supports EHR integration, including surfacing next available appointments through open scheduling APIs and integrating with Epic’s MyChart patient portal to enhance the patient experience.

Does Loyal offer a symptom checker or triage system through its chatbot?

Yes, Loyal does offer a Triage system or Symptom Checker functionality through its chatbot. This allows patients to get initial assessments and information directly through the conversational AI interface.

Can Loyal's chatbot integrate with Google Business Messages?

Yes, Loyal's chatbot integrates with Google Business Messages (GBM). This allows health systems to connect with patients directly from Google Search and Maps, extending the chatbot's reach and increasing patient access.

Does Loyal use its own AI engine for its conversational tools?

Yes, Loyal leverages its own AI engine. With over 3 million healthcare conversations to date, their AI knowledge library is expansive and continuously growing, providing specialized intelligence for healthcare interactions.

Is Loyal compliant with healthcare data regulations?

Yes, Loyal is committed to following health data regulations, including HIPAA, which is reflected in their core practices and training. They also maintain SOC 2 Type 2 compliance, demonstrating high standards of security, availability, and confidentiality.

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