Merchanto

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Merchanto is a Finance tool that helps businesses automatically prevent chargebacks and fraud. It offers a full-cycle automated chargeback and fraud management platform with solutions for prevention, recovery, and dispute resolution.

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At a glance

Pricing

Usage-based · Custom

Free tier

API

Yes

Skill level

Mixed

About

What is Merchanto?

Merchanto is an AI-driven platform designed to protect businesses from chargebacks and payment disruptions. It offers a comprehensive suite of solutions for full-cycle automated chargeback and fraud management, including prevention, recovery, and dispute resolution. Key features include chargeback deflection up to 100%, automated dispute management, and proactive notification services. Merchanto integrates seamlessly with major payment service providers like Stripe, PayPal, and Shopify, and offers API integration for customized workflows. It also provides tools for monitoring dispute activity, managing merchant accounts, and generating TC40 and SAFE reports, ensuring businesses maintain good standing with Visa and Mastercard monitoring programs.

Best used for

Ideal for shopify owners who need to automatically prevent chargebacks, resolve payment disputes efficiently, and recover lost revenue. Especially valuable for businesses seeking to protect their merchant accounts and maintain good standing with card networks through automated, AI-driven solutions.

Common actions

prevent chargebacks

manage disputes

recover revenue

monitor fraud

automate refunds

Capabilities

Key features

Chargeback deflection
Automated dispute management
Fraud notification services
Merchant account protection
API integration
Automated refunds
Dispute monitoring programs

Target Audience

shopify owner

Integrations

stripepaypalshopifybraintree

Pricing & Plans

Usage-based · Custom

Not publicly disclosed. Check merchanto.org for current pricing.

FAQs

How does Merchanto prevent chargebacks?

Merchanto acts as an intermediary between card issuers and acquirers, delivering proactive chargeback and fraud notification services. It uses solutions like Visa RDR, CDRN, Order Insight (CE 3.0), and Mastercard Alerts to stop disputes before they escalate into chargebacks.

What is the pricing structure for Merchanto?

Merchanto operates on a usage-based pricing model with no monthly or initial fees. You pay for specific actions: 0.5 EUR per transaction lookup, from 25.00 EUR per successful deflection or alert/resolution, and custom pricing for chargeback recovery services.

Does Merchanto integrate with existing payment processors?

Yes, Merchanto offers easy no-code integration with all major payment service providers, including Stripe, PayPal, and Shopify. It also provides a robust API for integrating any of its solutions directly into your platform for customized control.

What card brands does Merchanto support for chargeback prevention?

Merchanto helps prevent chargebacks and reduce fraud for transactions made with all major card brands. This includes VISA, Mastercard, AMEX, and Discover, ensuring comprehensive coverage for your business's payment processing.

How quickly can a business get started with Merchanto?

Getting started with Merchanto is designed to be simple and fast. After signing up, a customer support manager will provide a quick demo and guide you through onboarding, with setup typically completed within one day.

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E-commerce › Checkout & Conversion

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