Metadialog

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Metadialog is an AI Agents & Automation tool that provides conversational AI and Large Language Models for businesses. It automates customer support, integrates with existing software, and can be deployed on-premise.

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At a glance

Pricing

Paid · Usage-based

Free tier

API

Yes

Skill level

Mixed

About

What is Metadialog?

Metadialog offers a comprehensive platform for businesses to deploy their own Large Language Models and conversational AI, leveraging their proprietary data. It specializes in automating customer support, with claims of automating over 80% of inquiries and reducing costs by 87%. The platform integrates seamlessly with existing customer support software like Intercom, Zendesk, and Livechat, and supports various communication channels including social media. Key features include data privacy with GDPR compliance, customization to connect diverse data sources, and high accuracy in responses. Metadialog provides solutions for SMBs, enterprises, and offers custom LLM development, including on-premise deployment for enhanced security and compliance.

Best used for

Ideal for small business owners and startup founders who need to automate customer support, integrate generative AI into their business processes, and deploy secure, compliant LLMs. Especially valuable for businesses prioritizing data privacy and requiring on-premise solutions.

Common actions

automate customer support

deploy custom LLM

integrate AI

manage business data

Automationcustomer support AIConversational AIAI developmentchatbotNLPvirtual assistantNLU

Capabilities

Key features

Conversational AI
Large Language Models
Customer support automation
On-premise deployment
Data privacy
Customizable AI
API integration

Target Audience

small business ownerstartup foundermarketersales rep

Integrations

intercomzendesklivechatfacebooktwitterinstagram

Pricing & Plans

Paid · Usage-based

Contact for Pricing

FAQs

What is the pricing model for Metadialog?

Metadialog offers a usage-based pricing model. The StartUP plan costs $29 per month for up to 500 resolved dialogues, while the ScaleUP plan is $299 per month for unlimited dialogues. There are no setup fees or annual contracts.

What types of data can Metadialog be trained on?

Metadialog can be trained on any textual data, including links to help sections or FAQs, PDFs, DOCs, CSVs, XMLs, conversation histories, and data from APIs or databases. It can also tag documents for user-category specific answers.

How does Metadialog handle sensitive topics or unknown answers?

For sensitive topics, Metadialog can be configured to redirect to a human agent or use predefined replies. When it doesn't know an answer, it uses an internal confidence score to escalate the question to a human agent, ensuring no unresolved queries.

Can Metadialog be deployed on-premise?

Yes, Metadialog offers the option to install its language models fully on-premises. This ensures that sensitive data remains within your trusted environment, providing maximum data privacy and compliance.

How does Metadialog integrate with existing customer support software?

Metadialog integrates easily via API with popular customer support software like Intercom, Zendesk, and Livechat. It also works with social media platforms such as Facebook, Twitter, and Instagram, and can handle raw emails or provide its own chat widget.

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