Shypd.aiThe largest open index of AI toolsNICE CXone is an AI customer service automation platform that orchestrates human and AI agents, automates service, and empowers workforces. It helps businesses improve CX and boost efficiency.
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About
NICE CXone is an enterprise customer experience AI platform designed to orchestrate human and AI agents, automate service, empower workforces, and accelerate intelligent experiences at scale. It offers a comprehensive suite of products including AI Agents for self-service, sales, marketing, and process automation, alongside robust knowledge management. The platform also provides engagement orchestration through omnichannel routing, interactive voice response, and outbound engagement. For workforce empowerment, CXone includes tools for workforce management, quality management, performance management, interaction analytics, and AI copilots for agents and supervisors. It aims to unify and optimize every customer service workflow from intent to fulfillment, leveraging AI-driven insights from 100% of interactions.
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Paid · Usage-based
Paid
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