Outverse

Outverse is a Customer Support & CX tool that provides AI agents to automate complex service workflows. It connects with existing systems to orchestrate end-to-end workflows across multiple channels, improving efficiency and control.

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At a glance

Pricing

Likely Not Free

Free tier

API

—

Skill level

Technical

About

What is Outverse?

Outverse is an operating system for enterprise service agents, designed to deploy AI across complex service workflows with a governed layer. It allows teams to connect their existing systems, orchestrate end-to-end workflows across various channels, and continuously improve operations with robust control. The platform provides AI agents capable of resolving complex tickets, automating multi-step processes like refunds or subscription updates, and running support playbooks at scale. Outverse emphasizes control, allowing operations teams to manage logic, performance, and workflow changes without extensive IT involvement. It integrates with platforms like Zendesk and Salesforce and is built to work with existing tools, ensuring secure and compliant operations with SOC 2 and ISO 27001 certifications.

Best used for

Ideal for startup founders, product managers, and sales reps who need to automate customer service, deploy AI agents across various channels, and maintain control over complex workflows. Especially valuable for enterprises requiring secure, compliant, and scalable AI solutions for their support operations.

Common actions

automate customer support

deploy AI agents

orchestrate workflows

manage service operations

improve customer experience

Capabilities

Key features

AI agents resolve complex tickets
Automate multi-step workflows
Deploy in Zendesk/Salesforce
Orchestrate agents with natural language
SOC 2 and ISO 27001 certified
Works across multiple channels

Target Audience

startup founderproduct managersales rep

Integrations

zendesksalesforce

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check outverse.com for current pricing.

FAQs

What kind of workflows can Outverse AI agents automate?

Outverse AI agents can automate complex service workflows such as resolving tickets, processing refunds, updating subscriptions, performing status checks, and following specific standard operating procedures (SOPs) and escalation logic across various systems and channels.

How does Outverse ensure control and governance over AI agents?

Outverse provides a governed layer that allows operations teams to manage logic, performance, and workflow changes without requiring extensive IT involvement. It offers tools for natural language training, testing, and observability to inspect agent decisions and tool usage.

Is Outverse compliant with industry security standards?

Yes, Outverse adheres to rigorous compliance standards, including SOC 2 and ISO 27001 certifications. It ensures data is encrypted at rest and in transit, and explicitly states that customer data is never used to train AI models.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI AI Agents & Automation › Workflow Agents Productivity & Business › Workflow Automation

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