Qontak CRM

Qontak CRM is an AI Omnichannel CRM tool that helps businesses increase sales, accelerate customer service, and optimize marketing. It integrates WhatsApp Business API, CRM, and AI Chatbot for end-to-end customer data management.

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At a glance

Pricing

Freemium · Enterprise

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is Qontak CRM?

Mekari Qontak is an integrated AI Omnichannel CRM platform and official Meta Business Partner designed to boost sales, speed up customer service, and optimize marketing and business operations. It provides end-to-end customer data solutions, including official WhatsApp Business API, Omnichannel CRM, AI Chatbot, CS, Workflow Automation, and Call Center functionalities. Certified with ISO/IEC 27001:2022, Mekari Qontak is suitable for small, medium, and enterprise-scale businesses across various industries like UMKM, finance, retail, startup, FMCG, logistics, automotive, education, healthcare, multinational, BUMN, and government sectors. It offers integrated software solutions, allowing management of customer communications across WhatsApp, Instagram, e-commerce, and other channels from a single dashboard.

Best used for

Ideal for sales reps, marketers, and customer service teams who need to centralize customer data, automate communication across channels, and improve operational efficiency. Especially valuable for businesses looking to leverage AI and WhatsApp Business API for enhanced customer engagement and sales growth.

Common actions

manage customer relationships

automate customer service

optimize marketing campaigns

integrate communication channels

track sales performance

mobile_appios

Capabilities

Key features

AI Omnichannel CRM
WhatsApp Business API
AI Chatbot
Sales Pipeline Management
Workflow Automation
Real-time Reports
Call Center Software

Target Audience

sales repmarketersocial media managersmall business owner

Integrations

whatsappinstagramshopeetokopedia

Pricing & Plans

Freemium · Enterprise

Free

FAQs

What are the main solution packages offered by Mekari Qontak?

Mekari Qontak provides four core solution packages: Broadcast for mass WhatsApp messages, Service Suite for enhanced customer service, Sales Suite for efficient sales and CRM management, and Qontak 360 for a comprehensive solution covering sales, marketing, and customer service needs.

Is Mekari Qontak an official WhatsApp partner?

Yes, Mekari Qontak is an official WhatsApp Business Solution Provider (BSP) registered and directly partnered with Meta. This allows businesses to obtain official WhatsApp Business accounts with blue tick verification legally and reliably through their services.

Can Mekari Qontak be integrated with existing business systems?

Absolutely. Mekari Qontak offers flexible API integration capabilities, allowing it to connect with various internal business systems such as ERP, POS, e-commerce platforms, or other systems tailored to specific business requirements.

Is Mekari Qontak secure and trustworthy for data handling?

Yes, Mekari Qontak is a certified and secure company. It protects all company, customer, and user data with stringent security systems and complies with data protection regulations like GDPR. Mekari Qontak is also ISO/IEC 27001:2022 certified, ensuring robust data security protocols.

Does Mekari Qontak offer a free trial or demo?

Yes, Mekari Qontak provides free trials and demos, along with direct consultation sessions with their team. This allows potential users to experience how the solution works and addresses their specific business needs before committing.

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