Re:amaze is an AI-powered customer service and helpdesk platform that unifies chat, social, SMS, and email. It helps businesses respond faster and automate tasks with built-in AI agents and chatbots.
Re:amaze is a comprehensive AI-powered customer service and helpdesk platform designed for eCommerce and online businesses. It consolidates all customer support channels, including email, live chat, social media, mobile SMS, VoIP, and video calls, into a single unified inbox. The platform leverages AI for various tasks such as drafting replies, summarizing conversations, gauging sentiment, and creating FAQ articles. Key features include automated messaging, chatbots, push campaigns, and a customizable FAQ center that can train the AI agent. Re:amaze also offers real-time customer activity monitoring, co-browsing (Peek), and robust reporting to enhance agent productivity and customer satisfaction. It integrates with popular e-commerce platforms and other business tools to streamline workflows.
Best used for
Ideal for eCommerce and online businesses who need to centralize customer communications, automate responses with AI, and gain insights into customer behavior. Especially valuable for teams looking to improve response times and customer satisfaction across multiple channels like chat, email, and social media.
Common actions
manage customer support
automate customer interactions
streamline communication channels
monitor customer activity
create knowledge base
Customer servicelive chathelpdesk solution
Capabilities
Key features
AI-powered live chat
Unified inbox
Automated chatbots
AI agent training
Customizable FAQ center
Real-time customer monitoring
Co-browsing (Peek)
Target Audience
online businessescustomer support teamseCommerce businesses
Integrations
shopifybigcommercewordpressstripeslackjiraaircallpipedrive+ 3 more
Pricing & Plans
Freemium · Paid · Enterprise · Starting at USD 29.00
The 14-day free trial for Re:amaze includes access to all features available in the Plus plan. This allows users to fully explore the platform's capabilities, including advanced AI tools, live screensharing, and comprehensive reporting, before committing to a paid subscription.
How does Re:amaze AI Agent work?
The Re:amaze AI Agent (Beta) acts as a 24/7 assistant. You can train it with details about your business, often using your FAQ articles as a knowledge base. It then provides efficient, personalized support by automatically responding to customer inquiries and assisting agents.
Can Re:amaze be used for multiple brands?
Yes, the Pro and Plus plans of Re:amaze allow you to manage multiple brands within a single account. This feature is ideal for businesses operating several distinct brands, enabling them to centralize and streamline customer support operations efficiently.
What are the limitations of the Starter plan?
The Starter plan provides all Basic features for unlimited team members but is limited to 500 responded conversations per month. It is priced at a flat rate of $59 per month, making it suitable for businesses just beginning to scale their customer support.
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