Resonoon

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Resonoon is an AI Agents & Automation tool that builds AI chatbots and voice assistants for customer experience automation. It unifies conversational AI, ticketing, and CRM into a single platform for support, onboarding, and sales.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Mixed

About

What is Resonoon?

Resonoon is a comprehensive platform designed to automate customer experience through AI chatbots and voice agents. It functions as a conversational helpdesk, managing live AI agents and human chats, and integrates ticket management for structuring investigations and operational workflows. The platform also acts as a lightweight CRM, storing client profiles, interaction history, and conversation logs. Resonoon enables businesses to deploy specialized AI agents for support, onboarding, sales, and outreach across various channels like web chat, WhatsApp, Telegram, email, and phone. It supports over 100 languages and offers no-code integration with existing systems, making it suitable for diverse industries.

Best used for

Ideal for small business owners and marketers who need to automate customer support, qualify sales leads, and streamline client onboarding. Especially valuable for businesses looking to provide 24/7 multilingual support and unify their customer experience management across chat, voice, and email.

Common actions

automate customer support

manage customer interactions

qualify sales leads

streamline onboarding

create AI agents

Capabilities

Key features

AI chatbot widget
AI phone assistant
Ticket management system
Client management system
Multi-channel communication
Multilingual support
No-code integration

Target Audience

small business ownermarketersales repstartup founder

Integrations

whatsapptelegramslackfacebook-messengeropenaianthropicgoogle-cloud

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check resonoon.com for current pricing.

FAQs

What is the difference between an Inbox and a Ticket in Resonoon?

An Inbox is a structured container for tickets, defining a specific workflow (e.g., KYC, Payment Pending). A Ticket is an operational case within an inbox, representing a routine investigation with assigned responsibility, structured fields, and status tracking. The inbox defines the workflow, while the ticket is the case handled within it.

What channels do Resonoon AI agents support for communication?

Resonoon AI agents can communicate across various channels including web chat, WhatsApp, Telegram, Slack, Facebook Messenger, email, and phone. Additionally, businesses can integrate Resonoon into proprietary or third-party applications using the Conversational API for broader reach.

Can Resonoon AI agents be deployed without sending data to external platforms?

Yes, for organizations with strict compliance needs, Resonoon offers a self-hosted AI instance deployment within your private infrastructure. This ensures no data leaves your closed environment, though it requires significant investment in infrastructure and maintenance due to resource-intensive AI models.

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