SuccessKPI

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SuccessKPI is an AI-powered customer support & CX tool that optimizes contact center performance through workforce engagement management. It unifies data, discovers insights, and empowers agents with real-time assistance and automation.

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At a glance

Pricing

Paid · Usage-based

Free tier

API

Skill level

Mixed

About

What is SuccessKPI?

SuccessKPI is an award-winning cloud-native insight and action platform designed to transform customer experiences within contact centers. It seamlessly integrates AI, analytics, and automation to remove obstacles for agents, managers, and executives. The platform offers a comprehensive suite of features including speech and text analytics, quality management, real-time agent assist, and workforce management. By unifying data from various channels, SuccessKPI helps identify hidden trends, validate ideas, and put solutions into action, acting as an intelligent operating system for high-performing contact centers. It also features a patented Playbook Builder™ for flexible AI-driven actions and is compliant with major security standards like PCI, SOC2, HIPAA, and FedRAMP.

Best used for

Ideal for contact center managers and executives who need to unify CX and EX data, surface real-time insights from customer interactions, and improve agent performance. Especially valuable for organizations looking to automate workflows and provide real-time guidance to agents for better customer experiences.

Common actions

analyze customer interactions

monitor agent performance

manage contact center workforce

automate customer service

gain business insights

Capabilities

Key features

Speech & text analytics
Quality management
Real-time agent assist
Workforce management
Playbook Builder™
Business intelligence
Automated workflows

Target Audience

contact center managerscustomer service executivesbusiness analystsquality assurance specialists

Integrations

salesforcesurvey-monkeymicrosoft-dynamicsworkdayservicenow

Pricing & Plans

Paid · Usage-based

Not publicly disclosed. Check successkpi.com for current pricing.

FAQs

What are the pricing plans for SuccessKPI?

SuccessKPI offers several plans, including BI Analytics at $15/agent/month, Speech Text + QM at $30/agent/month, Power at $45/agent/month, and Empower at $60/agent/month. All plans also include a $0.012/minute transcription cost and reflect a prepaid annual commitment. Custom plans are available by contacting sales.

What security and compliance standards does SuccessKPI meet?

SuccessKPI prioritizes data privacy and protection, offering features like automated PII redactions. It is audited and certified in accordance with leading security and operational performance standards, including FedRAMP, PCI, SOC2, HIPAA, ISO 27001, GDPR, CCPA, and LGPD.

What integrations are available with SuccessKPI?

SuccessKPI provides prebuilt connectors to top contact center platforms and over 100 out-of-the-box data connectors. These include popular business applications and tools such as Salesforce, Survey Monkey, Microsoft Dynamics, Workday, and ServiceNow.

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Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Community Management Customer Success Multilingual Support

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