Univw

Univw is a CRM & Deal Management tool that helps startups and small businesses manage sales leads and customer relationships. It offers features like integrated cloud telephony and flexible workflow automation to streamline sales processes.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Mixed

About

What is Univw?

Univw CRM is a comprehensive customer relationship management software designed for B2B/B2C startups and small businesses. It simplifies the active management of customer information and significantly improves the sales cycle. Key features include custom dashboards, reports, and analytics for actionable insights, automated call QA for script adherence, and external automations for emails and webhooks. The platform also provides AI-based personalized agent coaching, intelligent summarization, and notes. Univw integrates cloud telephony for seamless click-to-call and PII data protection, leveraging call recordings for analytics. It allows data import from various external sources like Google, Facebook, and LinkedIn, and offers a flexible workflow engine for custom business flows. Univw aims to enhance business efficiency, drive sales growth, and improve customer satisfaction across sales, automation, services, and customer support functions.

Best used for

Ideal for small business owners and sales reps who need to manage sales leads efficiently, automate post-sales activities, and improve customer support resolution times. Especially valuable for businesses looking to leverage data-driven decisions and streamline operations with integrated telephony and flexible workflows.

Common actions

manage customer relationships

streamline sales processes

automate workflows

analyze sales data

improve customer service

transcriptionWorkflow automationdatalakemarketing integrationautomated call qaservice job managementCRMData analysisCustomer SupportCloud-based+ 9 more

Capabilities

Key features

Custom Dashboards & Analytics
Automated Call QA
External Automations
AI Agent Coaching
Integrated Cloud Telephony
Flexible Workflow Engine
Data Lake & Visualization

Target Audience

small business ownersales rep

Integrations

zapiergooglefacebooklinkedin

Pricing & Plans

Likely Not Free

Free - Easy CRM

FAQs

What types of businesses is Univw CRM best suited for?

Univw CRM is specifically designed as a best fit for all B2B/B2C startups and small businesses. It helps these organizations actively manage customer information, improve their sales cycle, and streamline various business verticals like real estate, FMCG, and banking.

How does Univw CRM help in managing sales leads?

Univw CRM helps manage sales leads through features like custom dashboards, reports, and analytics. It also offers a flexible workflow engine for automated work creation, assignments, and progress tracking, ensuring timely responses and efficient lead management from various marketing sources.

Can Univw CRM integrate with other platforms for data input?

Yes, Univw CRM can bring data from various external sources. It supports integrations via WebHooks, CSV Imports, and pipelines through ETL tools like Zapier, allowing data to be pulled from marketing platforms such as Google, Facebook, and LinkedIn.

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