UnSkript, Inc

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unSkript is an AI solution that automatically resolves IT operations tickets. It uses large language models and Agentic AI to provide targeted recommendations and speed up resolutions.

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At a glance

Pricing

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Free tier

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API

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Skill level

Technical

About

What is unSkript, Inc?

unSkript is an AI-powered platform designed to automate and streamline IT operations ticket resolution. It leverages large language models (LLMs) and Agentic AI to analyze historical data and internal knowledge, providing targeted recommendations for faster problem-solving. The tool integrates seamlessly with existing ticketing systems, knowledge bases, and messaging applications, aiming to improve overall customer satisfaction by accelerating the resolution of IT issues.

Best used for

Automating the resolution of IT operations tickets and providing AI-driven recommendations to speed up incident response.

Common actions

Automate IT support

Improve incident response

Streamline IT operations

Enhance customer satisfaction

Leverage AI for IT

Capabilities

Key features

Automated ticket resolution
LLM-powered recommendations
Agentic AI
Integrates with IT systems
Leverages historical data

Target Audience

IT Operations TeamsDevOps EngineersIT Support StaffSite Reliability Engineers

Integrations

Not yet documented

Pricing & Plans

unknown

Not publicly disclosed. Check unskript.com for current pricing.

FAQs

How does unSkript handle data privacy and security when integrating with existing IT systems and leveraging historical data?

unSkript is designed with enterprise security in mind, ensuring data privacy through robust encryption, access controls, and compliance with industry standards. Specific details on data handling and security protocols would be covered during the integration and onboarding process.

What types of IT systems and ticketing platforms does unSkript integrate with for automated resolution and data ingestion?

unSkript is built for seamless integration with popular IT ticketing systems (e.g., Jira Service Management, ServiceNow), knowledge bases, and communication platforms (e.g., Slack, Microsoft Teams). It leverages APIs to connect and pull historical data for its LLM-powered recommendations.

Can unSkript's Agentic AI autonomously resolve complex IT issues, or does it primarily provide recommendations to human agents?

unSkript's Agentic AI can automate resolution for routine and well-defined issues. For more complex problems, it provides highly targeted, LLM-powered recommendations and insights to human agents, significantly accelerating their problem-solving process rather than fully replacing them.

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Also listed in

This tool also appears in

Productivity & Business › Workflow Automation Coding & Development › DevOps & Infrastructure Customer Support & CX › Help Desk & Ticketing

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