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Upbe is an AI-powered Customer Support & CX tool that automates quality analysis and sales processes for call centers. It helps reduce costs and increase sales by analyzing call conversations in over 90 languages.
About
Upbe is an AI-powered conversational intelligence platform that leverages Machine Learning and NLP to analyze call center conversations. It identifies key elements and patterns in customer interactions, transforming this information into actionable data for improved decision-making and enhanced customer experience. Upbe automates quality audits, reducing analysis costs by up to 70%, and optimizes telephone sales processes, increasing conversion rates and agent productivity. The platform is designed to integrate with existing systems and offers a robust reporting module for comprehensive insights into call performance, agent scoring, and sales verification. It supports over 90 languages and is optimized for Spanish conversations, even with background noise and overlapping voices.
Pricing & Plans
Paid · Usage-based