Velocity

Velocity is an AI-powered IT Operations platform that automates IT detection, triage, and resolution. It helps teams reduce response times and improve incident management through agentic AI.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Technical

About

What is Velocity?

Velocity, powered by BigPanda, is an agentic AI platform designed for IT Operations (ITOps) and IT Service Management (ITSM) teams. It automates IT detection, triage, and resolution processes, significantly improving operational efficiency and reducing downtime and costs. The platform leverages AI to prevent incidents, accelerate change approvals with automated risk analysis, and provide first responders with context and recommended actions before tickets even arrive. Velocity also utilizes AI agents for repetitive L1 operations, freeing human operators to focus on more complex tasks. It unifies tribal knowledge into a living knowledge graph, enabling AI to reason effectively and improve incident resolution.

Best used for

Ideal for IT Operations, Incident Management, and Site Reliability Engineering teams who need to automate incident detection, triage, and resolution, prevent outages, and accelerate change approvals. Especially valuable for large enterprises seeking to reduce IT costs and improve operational efficiency with agentic AI.

Common actions

automate IT operations

manage IT incidents

prevent IT outages

improve incident response

analyze IT data

Capabilities

Key features

AI incident prevention
AI detection & response
L1 agent AI assistant
IT knowledge graph
Automated incident triage
Change risk management
Root cause analysis

Target Audience

developer

Integrations

jiraservicenow

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check velocity.tech for current pricing.

FAQs

How does Velocity leverage AI for incident prevention?

Velocity uses agentic AI to predict high-risk changes and analyze potential impacts before they occur. This allows teams to proactively prevent incidents and outages, protecting engineering time and ensuring system reliability.

What is the role of the L1 Agent AI Assistant in Velocity?

The L1 Agent AI Assistant handles repetitive, low-judgment IT operations tasks and escalations. This automation reduces the workload on human L1 operators, allowing them to focus on more complex issues and improving overall team productivity.

How does Velocity integrate with existing ITSM tools like ServiceNow?

Velocity enhances existing ITSM investments by turning alert noise into context-rich incidents. It provides ServiceNow workflows with actionable insights, leading to faster incident resolution, fewer tickets, and quicker Mean Time To Resolution (MTTR).

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