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Viqal is a Customer Support & CX tool that automates hotel guest messaging through AI. It offers a virtual concierge service for autonomous guest communication, enhancing customer service.
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About
Viqal is an AI-powered virtual concierge designed for the hospitality industry, specifically hotels and hotel groups, to automate guest communication. It leverages AI to handle up to 90% of routine inquiries and actions, freeing up staff to focus on complex requests and guest experiences. The platform offers features like WhatsApp & SMS messaging, a team inbox, proactive guest messaging, and guest segmentation. Viqal can integrate with Property Management Systems (PMS) or function independently through email connections or manual guest data uploads. Pricing is tiered based on the number of rooms at a property, ensuring scalability and value for larger hotels.
Pricing & Plans
Paid · Enterprise