Viqal

Viqal is a Customer Support & CX tool that automates hotel guest messaging through AI. It offers a virtual concierge service for autonomous guest communication, enhancing customer service.

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At a glance

Pricing

Paid · Enterprise

Free tier

API

—

Skill level

Non-technical

About

What is Viqal?

Viqal is an AI-powered virtual concierge designed for the hospitality industry, specifically hotels and hotel groups, to automate guest communication. It leverages AI to handle up to 90% of routine inquiries and actions, freeing up staff to focus on complex requests and guest experiences. The platform offers features like WhatsApp & SMS messaging, a team inbox, proactive guest messaging, and guest segmentation. Viqal can integrate with Property Management Systems (PMS) or function independently through email connections or manual guest data uploads. Pricing is tiered based on the number of rooms at a property, ensuring scalability and value for larger hotels.

Best used for

Ideal for hotels and hotel groups who need to automate guest communication, provide proactive messaging, and streamline their customer service operations. Especially valuable for properties looking to reduce staff workload on routine inquiries and enhance guest experience through efficient AI-powered interactions.

Common actions

automate guest communication

manage hotel messaging

provide virtual concierge

integrate with PMS

segment hotel guests

Capabilities

Key features

WhatsApp & SMS messaging
Team inbox
Proactive guest messaging
AI automated replies
Guest intent detection
PMS integration
Multi-property management

Target Audience

hotel managershospitality operations teamsguest relations managers

Integrations

Not yet documented

Pricing & Plans

Paid · Enterprise

Pricing is based on the number of rooms at the property. Check viqal.com/pricing for details.

FAQs

How is Viqal's pricing determined?

Viqal's pricing is based on the number of rooms at your property. This volume-based structure ensures that the price per unit automatically decreases for larger hotels, providing maximum value and scalability for different property sizes.

Are there any setup or hidden fees for Viqal?

No, Viqal does not charge any setup, installation, or hidden fees. Their team ensures a seamless onboarding process at no additional cost for all tiers, providing transparency in pricing from the start.

Can Viqal function without a Property Management System (PMS) integration?

Yes, Viqal can operate without a direct PMS integration. You have options to upload guest data via CSV files, or connect your bookings by forwarding confirmation emails to an automated Viqal inbox for processing.

What are the WhatsApp/SMS delivery fees?

Message delivery fees for WhatsApp and SMS are external charges from Meta/SMS carriers and are not included in your subscription. You can choose either a Variable Rate (pay at cost) or a Fixed Rate option for these charges.

Does Viqal replace existing hotel staff?

No, Viqal is designed to augment your team's capabilities, not replace them. It automates up to 90% of routine inquiries, allowing human staff to focus on high-touch service and complex requests, with complex issues escalated to the team inbox.

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Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Also listed in

This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI

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