Zuma

Zuma is an AI in multifamily tool that provides leasing and collections assistance with human backup. It helps boost Net Operating Income (NOI) for property management companies.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Skill level

Mixed

About

What is Zuma?

Zuma, powered by its AI agent Kelsey, is an AI-powered assistant platform designed to support the entire resident lifecycle for multifamily property management. Kelsey handles leasing inquiries, automates tour scheduling, manages rent collections by sending timely reminders and tracking promise-to-pay dates, and supports move-out workflows from initial notices to security deposit returns. Additionally, Kelsey acts as a customizable AI receptionist, professionally managing all property calls. A key differentiator is Zuma's hybrid approach, combining AI automation with 24/7 human oversight to ensure complex queries are handled effectively without burdening onsite teams. It integrates seamlessly with existing property management systems like Yardi, Entrata, RealPage, and Knock.

Best used for

Ideal for real estate agents and sales reps in multifamily property management who need to automate lead engagement, streamline rent collection, and manage resident communications. Especially valuable for those seeking to increase lead-to-lease conversions and reduce operational workload with a hybrid AI and human support model.

Common actions

automate leasing

manage collections

handle resident inquiries

boost conversion rates

streamline property operations

Capabilities

Key features

AI leasing assistant
Automated rent collection
Move-out workflow management
AI receptionist (VoiceAI)
Human-in-the-loop support
CRM/PMS integration
Customizable workflows

Target Audience

real estate agentsales rep

Integrations

yardientrataknockrealpage

Pricing & Plans

Freemium · Paid

Not publicly disclosed. Check getzuma.com for current pricing.

FAQs

What is the difference between Zuma and EliseAI?

Zuma focuses exclusively on multifamily property management, unlike EliseAI which also serves healthcare. Zuma also uniquely offers a 24/7 human-in-the-loop team to back up its AI, ensuring better and faster answers for prospects and residents without burdening onsite teams.

Does Zuma integrate with existing property management systems?

Yes, Zuma is built to integrate seamlessly with your existing property management systems, including CRMs and PMS platforms like Yardi, CRM IQ, RealPage, Entrata, and Knock, allowing for unified lead handling and full visibility.

What does the AI + human hybrid model mean for Zuma users?

Zuma's hybrid model means its AI agent, Kelsey, handles routine interactions across multiple channels. For complex queries or issues where information isn't readily available, a human operator steps in, ensuring continuous responsiveness and quality without overloading your onsite teams.

What pricing options are available for Zuma?

Zuma offers per-unit, per-month subscriptions for Leasing AI and Collections AI, both with 30-day terms and a free 30-day trial. There's also a Full Platform option that combines both services at a discounted rate.

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Customer Support & CX › AI Chatbots AI Agents & Automation › Chatbots & Conversational AI Marketing & Growth › Lead Generation AI Agents & Automation › Workflow Agents

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