Empathy.Co

Empathy.co is an Enterprise AI Search tool that provides self-managed AI components for commerce. It enables large brands to build custom search experiences with private LLMs and AI governance.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Technical

About

What is Empathy.co?

Empathy.co offers Enterprise AI Search solutions designed for commerce, allowing businesses to operate, extend, and own their search capabilities within their preferred cloud environment. The platform provides Self-managed Components (SmC) that empower large brands like Kroger, Inditex, and Carrefour to build custom search experiences. Empathy.co emphasizes privacy and sustainable AI, offering features like AI Search for Commerce generated in private, self-hosted clouds under EU governance. Key offerings include Empathy AI, which focuses on building trustworthy AI Search with generative prompts, factual accuracy, and explainability, utilizing open-source LLMs and pioneering a unified index for AI and keyword search. The platform also provides tools for managing search experiences, analyzing shopper interactions, and integrating components into existing websites.

Best used for

Ideal for large enterprises and e-commerce businesses who need to implement highly customizable, private, and sustainable AI search solutions, manage product visibility, and analyze shopper interactions. Especially valuable for brands prioritizing data sovereignty and ethical AI practices within their commerce platforms.

Common actions

build AI search

manage e-commerce search

integrate AI components

analyze shopper behavior

ensure data privacy

Capabilities

Key features

Self-managed AI components
Private cloud deployment
Open-source LLM integration
Conversational AI search
AI search explainability
Unified AI & keyword search
Shopper interaction analytics

Target Audience

product managerdeveloperstartup foundersmall business owner

Integrations

google-data-studio

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check empathy.co for current pricing.

FAQs

What makes Empathy.co's AI Search different from other providers?

Empathy.co differentiates itself by offering AI Search that can be operated, extended, and owned within a client's preferred cloud, free from third-party or big tech providers. It emphasizes privacy, EU governance, and the use of open-source LLMs for a more transparent and controllable AI experience.

Does Empathy.co use its own servers or external services for its AI?

Empathy.co's AI Search is generated by its private and self-hosted cloud under EU governance, ensuring independence from third-party or big tech providers. This approach supports true independence, resilience, and sustainable computation through in-house AI powered by open-source models and local high-performance hardware.

How does Empathy.co ensure privacy and ethical AI in its commerce search?

Empathy.co is committed to privacy and ethical AI, as evidenced by its involvement in the Ethical Commerce Alliance. Its AI solutions are designed with visible privacy, sovereign infrastructure, transparent AI, and explainable systems, ensuring data security and human-centric search experiences.

Can Empathy.co's search components be integrated into existing websites?

Yes, Empathy.co's Interface X Components can be injected individually into a website's DOM, allowing for flexible integration. This enables businesses to customize and embed powerful search interfaces that enhance user experience while maintaining control over their search and discovery processes.

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