Lancey

Lancey is an AI coding tool that helps engineering teams decide what to write by connecting customer signals to their codebase. It ships customer-requested fixes as production-ready PRs in the background.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Technical

About

What is Lancey?

Lancey is the first multiplayer coding agent designed to bridge the gap between customer feedback and code development. It listens to customer signals from various channels like Slack, Intercom, and Zendesk, then understands your codebase to automatically turn feedback into prioritized, actionable tasks. This allows engineering teams to ship customer-requested fixes and features in hours, not days, by generating and delivering ready-to-merge pull requests. Lancey aims to cut triage time by 40% and increase shipping speed by 10x, ensuring teams focus on what matters most to their customers. It operates in an autopilot mode, reading new issues, figuring out requirements, and initiating work, all while maintaining a secure environment with strict access controls.

Best used for

Ideal for product managers and engineering teams who need to connect customer signals to their codebase, automate the creation of production-ready pull requests, and significantly reduce triage time. Especially valuable for shipping customer-requested fixes and features rapidly and efficiently.

Common actions

automate code generation

prioritize engineering tasks

integrate customer feedback

streamline development workflow

User FeedbacksegmentJiraactionable insightsanalyze product usage dataproduct teamsamplitudeintegrationscustomer data privacyconversion bottlenecks+ 7 more

Capabilities

Key features

Ingest customer feedback
Understand codebase
Generate actionable tasks
Deliver ready-to-merge PRs
Autopilot mode
Multiplayer collaboration
Secure data handling

Target Audience

product manager

Integrations

slackintercomzendeskgonglinear

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check trylancey.com for current pricing.

FAQs

How does Lancey connect customer signals to the codebase?

Lancey integrates with customer feedback channels like Slack, Intercom, and Zendesk to aggregate product feedback, bugs, and feature requests. It then links this data to your codebase, allowing it to understand the context and automatically generate actionable tasks for your engineering team.

What kind of pull requests does Lancey generate?

Lancey generates production-ready pull requests (PRs) that are ready for merging. It understands your code and automatically turns customer feedback into prioritized tasks, then works in the background to deliver these PRs, aiming to cut triage time and accelerate shipping customer-requested fixes.

How does Lancey ensure data security?

Lancey ensures the security of your code and customer data through strict access controls and an isolated execution environment. This design protects sensitive information while enabling collaborative development and automated task completion.

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Also listed in

This tool also appears in

Data & Analytics › Business Intelligence Customer Support & CX › Customer Feedback

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