Levity

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Levity is an AI automation tool that streamlines logistics operations by processing emails and automating workflows. It helps logistics teams analyze, build, and scale AI automations for complex communication.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Technical

About

What is Levity?

Levity is an AI-powered platform designed to automate complex logistics workflows, primarily by processing and managing email communications. The tool connects to inboxes, categorizes incoming emails (e.g., Track and Trace, Booking, Pricing & Quoting), and extracts critical information. Users can build and run automations to generate draft replies, summarize threads, extract key dates, and classify priorities. Levity offers analytics to track operational performance and automation impact, allowing users to chat with their data using natural language. It supports collaborative building of automations and provides implementation specialists for complex integrations. The platform also features robust governance, human oversight, and continuous feedback mechanisms to improve AI automations, including a feedback management system and human-in-the-loop review. Levity is ISO27001 and SOC2 Type I certified, ensuring enterprise-grade security and GDPR compliance.

Best used for

Ideal for logistics teams who need to automate email-based communication, analyze operational performance, and build scalable AI workflows. Especially valuable for organizations dealing with high volumes of emails related to track & trace, bookings, and customer inquiries.

Common actions

Automate email processing

Streamline logistics workflows

Analyze operational data

Build AI automations

Manage customer inquiries

workflow configurationlogisticsflow builderAutomationFreightinformation extractionCustomer Satisfactioncontextual repliesemailtms integration+ 5 more

Capabilities

Key features

Email classification
AI action generation
Operational analytics
Workflow automation
Human-in-the-loop review
Feedback management
Custom integrations

Target Audience

logistics managersoperations teamscustomer support managerssupply chain professionals

Integrations

gmailoutlooksapzendeskcargowise

Pricing & Plans

Likely Not Free

Self-Serve

FAQs

What types of logistics emails can Levity automate?

Levity can automate a wide range of logistics emails, including those for track and trace, booking, pricing and quoting, damage claims, customs, general inquiries, shipment status, ETA updates, POD requests, and exceptions. It helps categorize and process these communications efficiently.

How does Levity ensure the accuracy and improvement of its AI automations?

Levity ensures accuracy through human-in-the-loop review, allowing users to correct AI decisions directly. It also features a feedback management system to capture, analyze, and prioritize feedback, leading to continuous improvement and refinement of the AI models and automation flows.

What security and compliance standards does Levity adhere to?

Levity is ISO 27001 certified, demonstrating its commitment to information security management. It is also SOC 2 Type I certified, prioritizing data security. Furthermore, Levity is GDPR compliant, ensuring enhanced privacy rights for users and their data.

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