OpenCX

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OpenCX is an AI customer support platform that automates 77% of support tickets across chat, email, voice, and outbound channels. It provides a unified AI engine for consistent, enterprise-grade customer experiences.

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At a glance

Pricing

Likely Not Free

Free tier

API

Yes

Skill level

Technical

About

What is OpenCX?

OpenCX is a unified AI customer support platform designed to automate a significant portion of customer interactions, claiming up to 77% automation across various channels including chat, email, voice, and outbound communications. It offers an enterprise-grade solution with high accuracy and secure human handoff capabilities. The platform integrates seamlessly with existing helpdesks like Zendesk, HubSpot, and Salesforce, allowing businesses to go live quickly. Key features include AI Chat, AI Calls, AI Email, AI Social, and Agentic Workflows for complex processes. OpenCX also provides customer insights and knowledge gap detection to continuously improve support operations and customer satisfaction.

Best used for

Ideal for large enterprises and businesses who need to automate a high volume of customer support tickets, unify their customer experience across all channels, and integrate with existing helpdesk systems. Especially valuable for maintaining high CSAT scores and reducing resolution times with enterprise-grade security.

Common actions

automate customer support

manage customer interactions

integrate helpdesk

analyze customer data

improve customer satisfaction

analyticsAutomationCustomer ExperienceCustomer serviceBusiness ToolsaiCXEnterprise

Capabilities

Key features

Automate chat support
Automate phone support
Automate email support
Automate social support
Agentic workflows
Customer insights
Knowledge gap detection

Target Audience

Businessesenterprisescustomer experience professionalscustomer service departments

Integrations

hubspotintercomzendesksalesforcefreshdesktwilio-flexfront

Pricing & Plans

Likely Not Free

Not Disclosed

FAQs

What is the typical automation rate achieved with OpenCX?

OpenCX aims to automate up to 77% of customer support tickets across various channels. This high automation rate helps businesses handle more conversations, reduce resolution times, and maintain customer satisfaction while allowing human agents to focus on complex cases.

Which helpdesk systems does OpenCX integrate with?

OpenCX integrates with a wide range of popular helpdesk systems, including Zendesk, HubSpot, Freshdesk, Intercom, Salesforce, Twilio Flex, and Front. This allows businesses to connect their existing tools and go live quickly, often within days.

How does OpenCX ensure data security and compliance?

OpenCX provides enterprise-grade security features trusted by banks, healthcare providers, and governments. It is designed to handle sensitive customer data with full compliance, as demonstrated by its use in managing large customer bases for financial institutions like Mollie.

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