Pegamento

Pegamento is an AI Agents & Automation tool that optimizes customer interactions and automates processes. It helps organizations improve customer contact and process automation through smart technology.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Technical

About

What is Pegamento?

Pegamento is an innovative Dutch technology company specializing in optimizing customer interactions and process automation. They offer solutions that automate where possible and connect where necessary, focusing on improving customer contact. Key offerings include AI-driven intelligence, omnichannel and business telephony, CX solutions, and computer vision. Pegamento provides tools like Agentic AI Process Assistant, Mail Assistant, AI Connector, Contact Center Knowledge Base, Phone System, Smart Detection, and Vision Engine. Their approach helps organizations achieve shorter response times, better call routing, and real-time insights, as demonstrated by client success stories with organizations like Kindergarden and Kamer van Koophandel.

Best used for

Ideal for organizations and businesses who need to enhance customer interaction, automate routine processes, and gain deeper insights into customer behavior. Especially valuable for improving response times, optimizing call routing, and integrating AI into various customer contact channels.

Common actions

optimize customer contact

automate processes

improve customer experience

manage customer interactions

streamline workflows

Capabilities

Key features

AI-driven intelligence
Omnichannel telephony
CX solutions
Computer vision
Process automation
Mail assistant
Contact center knowledge base

Target Audience

startup foundersmall business ownerproduct manager

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check pegamento.nl for current pricing.

FAQs

What types of AI solutions does Pegamento offer for customer contact?

Pegamento provides a range of AI-driven solutions including an Agentic AI Process Assistant, Mail Assistant, AI Connector, Contact Center Knowledge Base, Phone System, Smart Detection, and Vision Engine to optimize various aspects of customer interaction and process automation.

How does Pegamento help improve customer response times?

Pegamento's solutions, such as the integration of Sprinklr + Phone System, have been shown to significantly reduce response times. For instance, Kindergarden experienced a 40% shorter response time by implementing Pegamento's technology.

Can Pegamento's technology assist with call routing?

Yes, Pegamento's voicebot technology can greatly improve call routing efficiency. The Kamer van Koophandel, for example, achieved 85-90% accurate call routing using Pegamento's voicebot, ensuring customers reach the right department quickly.

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AI Frameworks & Infra Chatbots & Conversational AI General-Purpose Agents Workflow Agents Personal Assistants RAG & Document AI

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Customer Support & CX › AI Chatbots Productivity & Business › Workflow Automation

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