Ravenna

Ravenna is an AI-Native ITSM platform that upgrades internal support by automating workflows and resolving requests directly within Slack. It goes beyond AI agents and chatbots to deliver exceptional employee support.

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At a glance

Pricing

Enterprise

Free tier

API

Skill level

Technical

About

What is Ravenna?

Ravenna is an AI-Native ITSM platform designed to revolutionize internal support for IT, HR, and Operations teams. Operating directly within Slack, it leverages conversational intelligence to automate workflows, resolve requests, and provide exceptional employee support. The platform features intelligent AI agents that handle repetitive tasks and answer common questions, powerful visual workflow builders for automating complex processes like software access requests or employee onboarding, and a modern service desk built for team chat. Ravenna also offers comprehensive analytics to track performance and communicate impact, ensuring a strategic approach to internal support. It integrates with existing tools and is built for enterprise security, supporting SOC2, HIPAA, and GDPR compliance.

Best used for

Ideal for IT, HR, and Operations teams who need to automate routine support tasks, streamline request resolution, and provide exceptional employee support within Slack. Especially valuable for organizations looking to move beyond traditional chatbots and agents with AI-native ITSM capabilities.

Common actions

automate support workflows

manage internal requests

enhance employee support

integrate with Slack

analyze service desk performance

Capabilities

Key features

AI agents
Workflow automation
Slack-native service desk
Performance analytics
CoPilot assistant
Automated request categorization
Approval requests

Target Audience

product managerstartup founder

Integrations

slack

Pricing & Plans

Enterprise

Not publicly disclosed. Check ravenna.ai for current pricing.

FAQs

How does Ravenna integrate with Slack for internal support?

Ravenna is a Slack-native solution, meaning it operates directly within Slack to manage internal support requests. Employees can submit requests, interact with AI agents, and track resolutions without leaving their familiar Slack environment, streamlining communication and improving efficiency for IT, HR, and Operations teams.

What types of workflows can Ravenna automate?

Ravenna can automate a wide range of internal workflows, including software access requests, employee onboarding and offboarding, hardware issues, password resets, and account access management. Its visual workflow builder allows teams to create custom automations for their specific operational needs across IT, HR, and other departments.

Does Ravenna offer analytics for service desk performance?

Yes, Ravenna provides effortless insights into service desk performance through beautiful and flexible dashboards. It allows teams to track key metrics, measure satisfaction (CSAT), monitor SLAs, and communicate the impact of their support efforts in real-time, helping to align service desk operations with business outcomes.

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