Salesforce

Salesforce is the #1 AI CRM platform that helps companies become Agentic Enterprises. It unifies AI, data, and Customer 360 to drive customer success.

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At a glance

Pricing

Freemium · Paid · Enterprise

Free tier

Yes

API

Yes

Skill level

Mixed

About

What is Salesforce?

Salesforce is the leading AI CRM platform, designed to help companies become Agentic Enterprises by unifying AI, data, and Customer 360 applications. It empowers humans and AI agents to drive success together across various departments including sales, service, marketing, commerce, and IT. The platform offers solutions like Sales Cloud for boosting pipeline, Service Cloud for cutting service costs, and Marketing Cloud for personalizing customer engagement. Salesforce leverages agentic AI to automate complex workflows, predict business outcomes, and personalize customer interactions, making it a comprehensive solution for managing customer relationships and fostering growth.

Best used for

Ideal for businesses of all sizes who need to streamline sales, enhance customer service, and personalize marketing efforts. Especially valuable for companies looking to leverage AI and data for a unified view of their customers and to automate complex business processes.

Common actions

manage customer relationships

automate sales processes

personalize marketing

optimize customer service

analyze business data

marketingCustomer SupportAI chatbots

Capabilities

Key features

AI CRM platform
Sales automation
Service management
Marketing personalization
Data analytics
Agentic AI workflows
Customer 360 platform

Target Audience

sales repmarketersmall business ownerstartup founder

Integrations

slacktableaumulesoftinformaticaheroku

Pricing & Plans

Freemium · Paid · Enterprise

Contact for Pricing

FAQs

What is Agentic AI and how does Salesforce use it?

Agentic AI refers to advanced AI systems that can act autonomously to achieve specific goals with minimal human intervention. In Salesforce, agentic AI automates complex workflows, predicts business outcomes, and personalizes customer interactions across sales, service, and marketing channels.

Does Salesforce offer solutions for small businesses?

Yes, Salesforce offers solutions tailored for companies of all sizes, including small businesses. The Salesforce Starter suite provides an all-in-one set of sales, service, and marketing tools designed specifically for small business needs, with a simple setup process.

What is the Salesforce Agentforce 360 Platform?

The Agentforce 360 Platform allows businesses to build and customize their Agentforce and Customer 360 solutions. It provides capabilities for artificial intelligence, app development, data security and privacy, integration, and automation to support various business functions.

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Also listed in

This tool also appears in

Customer Support & CX › Customer Success Productivity & Business › Workflow Automation AI Agents & Automation › General-Purpose Agents

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