Supertrace AI

Supertrace AI is an AI NOC agent that triages alerts, diagnoses root causes, and resolves incidents in minutes. It is built for ISPs, MSPs, Enterprises, and Data Centers to manage network health.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Technical

About

What is Supertrace AI?

Supertrace AI acts as an on-call AI NOC agent, designed to autonomously triage alerts, diagnose root causes, and resolve network incidents rapidly. It participates in every on-call rotation, investigating alerts in seconds, running just-in-time runbooks, and testing hypotheses for both novel and repeat incidents. The platform then recommends remediations with human-in-the-loop control. Supertrace AI is built for ISPs, MSPs, Enterprises, and Data Centers, helping them to reduce MTTR by 5x, cut NOC hours by 35%, and proactively fix issues. It offers features like correlated event detection, automated traces across various network protocols, and a vendor-agnostic approach, ensuring compatibility across all OEMs and topologies.

Best used for

Ideal for network engineers and IT operations managers who need to automate incident response, diagnose complex network issues, and proactively manage network health. Especially valuable for ISPs, MSPs, Enterprises, and Data Centers looking to reduce MTTR and operational costs.

Common actions

automate incident response

diagnose network issues

manage network operations

reduce downtime

Capabilities

Key features

AI NOC agents
Triage alerts
Diagnose root causes
Resolve incidents
Automated runbooks
Chat with network
Vendor agnostic

Target Audience

developerstartup founder

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check supertrace.ai for current pricing.

FAQs

What types of networks does Supertrace AI support?

Supertrace AI is built to support a wide range of network environments, including those of ISPs (Internet Service Providers), MSPs (Managed Service Providers), large Enterprises, and Data Centers. It offers a vendor-agnostic approach, working across all OEMs and network topologies.

How does Supertrace AI identify and resolve network incidents?

Supertrace AI identifies incidents by participating in on-call rotations and investigating alerts in seconds. It then autonomously runs just-in-time runbooks, tests hypotheses, and determines root causes. Finally, it recommends remediations with human-in-the-loop control for execution.

Can Supertrace AI integrate with existing monitoring systems?

While the website doesn't explicitly list integrations, Supertrace AI processes alerts from various sources, as indicated by examples like Cisco Nexus and Zabbix alerts. This suggests compatibility with common network monitoring and alerting tools to correlate events and initiate investigations.

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