Shypd.aiThe largest open index of AI toolstau2-bench is an AI Agents & Automation tool that provides a simulation framework for evaluating customer service agents. It supports both text-based half-duplex and voice full-duplex evaluation using real-time audio APIs.
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tau2-bench is a comprehensive simulation framework designed for evaluating customer service agents across various real-world domains. It offers robust support for both text-based, turn-by-turn (half-duplex) evaluation and voice-based, simultaneous (full-duplex) evaluation, leveraging real-time audio APIs. The framework allows users to define a policy for the agent to follow, specify a set of tools the agent can use, and establish tasks to assess the agent's performance. With domains like airline, retail, telecom, and banking knowledge, tau2-bench provides a versatile environment for benchmarking AI performance and testing collaborative workflows. It also includes features for knowledge retrieval with configurable RAG pipelines and an updated leaderboard for comparing model performance.
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