Chanl AI

Chanl AI is a Coding & Development tool that helps build, test, and monitor AI agents for customer experience. It analyzes AI and human conversations to provide real-time predictions and prescribed actions.

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At a glance

Pricing

Freemium · Paid

Free tier

Yes

API

Yes

Skill level

Technical

About

What is Chanl AI?

Chanl AI provides a comprehensive platform for developing, connecting, and monitoring AI agents in production environments. It enables users to build agents with integrated tools, persistent memory, and knowledge bases, ensuring accurate and context-aware interactions. The platform offers robust testing capabilities through AI-powered scenarios and automated scorecards, allowing for pre-deployment validation and continuous improvement. Chanl AI analyzes both AI and human customer conversations, fusing this data with CRM and usage information to generate live predictions on churn, expansion, and risk, along with actionable next steps. It also allows benchmarking of AI agents against human representatives across various metrics, helping organizations understand where AI excels and where human intervention remains crucial. The tool supports multi-channel deployment across voice, chat, SMS, and email, and is provider-agnostic for LLMs and orchestration layers.

Best used for

Ideal for developers who need to build, test, and monitor AI agents for customer experience, and for quality assurance professionals needing to validate agent performance. Especially valuable for organizations looking to turn customer conversations into actionable insights and benchmark AI against human performance.

Common actions

build AI agents

test AI agents

monitor AI agents

analyze conversations

predict customer behavior

Capabilities

Key features

Build AI agents
Test AI agents
Monitor AI agents
Persistent memory
Knowledge base (RAG)
Automated scorecards
Real-time predictions

Target Audience

developer

Integrations

salesforcestripevapiretellelevenlabsopenaianthropicgoogle

Pricing & Plans

Freemium · Paid

Not publicly disclosed. Check chanl.ai for current pricing.

FAQs

What is the difference between 'Tools' and 'MCP Tool Calls'?

Tools refer to the number of integrations you can configure, such as CRM lookups or API connectors. MCP Tool Calls represent how many times your agents utilize these configured tools during live conversations. Tools are what's installed, while tool calls measure their usage.

What kind of content can be uploaded to the Knowledge Base?

The knowledge base supports various document types including PDFs, docs, FAQs, policy manuals, and product specifications. Chanl chunks and indexes this content to enable real-time retrieval by your AI agent during conversations, preventing hallucinations and ensuring accurate responses.

How does Chanl AI handle customer conversation memory?

Chanl AI provides persistent memory, allowing agents to remember context across conversations. If a customer has a previous interaction, the agent will recall it, eliminating the need for repetition. This memory is scoped per customer and works across all supported channels like voice, chat, and messaging.

Can Chanl AI benchmark AI agents against human representatives?

Yes, Chanl AI scores both AI and human agents on the same scorecard, evaluating accuracy, empathy, resolution, and compliance. This allows you to identify where AI performs better and where human agents are still essential, providing data-driven answers to questions about AI effectiveness.

What happens if I exceed my plan's included usage limits?

You will not be cut off mid-conversation. Overage is billed at low per-unit rates for minutes, conversations, or evaluations. You can set spending alerts in your dashboard to receive notifications before reaching a predefined threshold, helping you manage costs effectively.

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Subcategories trending in Coding & Development

Open Source & Models Code Assistants DevOps & Infrastructure No-Code / Low-Code Backend & APIs Prompt Engineering

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Also listed in

This tool also appears in

AI Agents & Automation › AI Frameworks & Infra AI Agents & Automation › Voice Agents Customer Support & CX › Voice & Call Center

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