Customer Support & CX

Whelp is an AI-based omnichannel shared inbox software designed to streamline customer support and communication for businesses. It consolidates customer interactions from various channels, including Voice, Email, Live Chat, SMS, WhatsApp, and social media, into a single unified inbox. The platform features AI-powered automations, such as a drag-and-drop chatbot builder, to provide 24/7 service and automate up to 60% of customer inquiries. Whelp also offers a CRM solution for managing customer data, advanced reporting for performance analysis, and outbound messaging capabilities for customized communication campaigns. It integrates with a wide range of other tools and platforms, making it easy to fit into existing workflows and enhance customer satisfaction.

Gladia is an AI audio infrastructure tool designed to transcribe and enrich every conversation through a single API, enabling developers to convert audio into structured, actionable data for their products. It offers both real-time transcription with sub-300ms latency and asynchronous transcription, processing an hour of audio in under 60 seconds. The API supports over 100 languages, including many not covered by competitors, and includes features like speaker diarization, translation, summarization, sentiment analysis, named entity recognition, and custom vocabulary. Gladia is SOC 2 and GDPR compliant, ensuring data privacy by never using customer audio to retrain models. It's trusted by over 300,000 developers for applications in meeting assistants, contact centers, voice agents, and media production.

Talkative provides an omnichannel AI layer for contact centers, designed to automate customer support and increase revenue. It offers AI Chatbots, Voice AI, AI Live Chat, and Social Messaging to handle customer queries across various channels. The platform is brand-trained and enterprise-secure, utilizing a proprietary knowledge base and prompt-based methodology to deliver accurate and consistent AI responses. Talkative integrates seamlessly with existing tech stacks like Salesforce, Mitel, and Microsoft Teams, and includes features like Navi Copilot for agent assistance, video chat for complex interactions, and comprehensive analytics for performance optimization. It aims to resolve up to 90% of customer queries without human intervention and improve customer satisfaction.

Plivo is a cloud communications platform designed to help businesses build, deploy, and scale AI-powered voice and messaging solutions. It offers a no-code Agent Studio for non-technical teams to create and deploy AI agents quickly, alongside comprehensive APIs and SDKs for developers. Plivo's voice AI agents handle inbound and outbound calls with human-like conversation quality, featuring natural Text-to-Speech, Speech-to-Text with high accuracy, intelligent turn-taking, and real-time bi-directional audio with low latency. The platform supports various channels including voice, SMS, WhatsApp Business, and web chat, enabling omnichannel customer engagement. Plivo operates on a pay-as-you-go model with no long-term commitments and offers a free trial with credits.

LiveTalking is an advanced tool designed for creating real-time interactive streaming digital humans, offering synchronized audio and video conversations. It supports a variety of digital human models, including ernerf, musetalk, and wav2lip, and incorporates voice cloning capabilities. Users can interrupt the digital human's speech, and the system supports multiple concurrent users. Output options include WebRTC, RTMP, and virtual camera, allowing for flexible integration into different streaming environments. The platform also features action orchestration for custom video playback when the digital human is not speaking, and a modular plugin system for easy integration of new TTS, avatar, or output modules. LiveTalking is suitable for commercial applications, providing a robust solution for digital human interaction.

Monobot AI is an AI-powered virtual agent platform designed to automate and simplify customer interactions across voice and chat channels. It enables businesses to build and customize AI agents for various use cases, including customer support, sales, HR automation, and IT helpdesks. The platform offers a comprehensive workspace to manage agents and conversations, along with real-time analytics and integrations with popular tools like Google Calendar and Telegram. Monobot AI supports over 20 languages and multiple voice options, making it versatile for global operations. It aims to reduce resolution times, handle high volumes of requests, and empower human agents with AI-assisted insights and suggestions.

FrontDeskOS offers an AI receptionist specifically designed for dental practices, ensuring no patient calls are missed. This AI-powered solution operates 24/7, answering calls within two seconds and booking appointments directly into systems like Dentrix and Open Dental. It intelligently handles common inquiries such as insurance questions, triages emergencies, and provides human receptionist backup for complex calls. The platform aims to reduce missed calls, increase appointment bookings, and improve patient satisfaction without requiring additional staff or hardware. It integrates with existing practice management software and offers features like real-time analytics, lead capture, and HIPAA compliance for secure patient data handling.

Autonomous Agent AI is an AI-powered sales engagement platform designed to automate and hyper-personalize outbound sales outreach. It enables businesses to find leads, craft personalized messages, and engage prospects across multiple channels including email, LinkedIn, and phone calls. The platform offers a comprehensive suite of tools for lead discovery, enrichment, and multichannel automation, ensuring high deliverability and response rates. It integrates seamlessly with existing CRMs and communication platforms, providing features like AI-led SDR agents, real-time B2B data, and deliverability toolkits. Autonomous Agent AI aims to boost productivity, enhance customer experience, and drive sales without increasing headcount, making it ideal for fast-moving sales teams, outbound agencies, and solo founders.

Fluents is an AI Call Center solution designed to automate inbound support and outbound campaigns using advanced AI voice agents. It helps businesses scale customer experience and outreach by cutting wait times, reducing operational costs, and driving higher conversions. Key features include Dialer Pro for high-volume outbound campaigns with compliance and analytics, Front Desk for 24/7 AI reception and booking, and Sales Assistant for conversational sales. Fluents integrates with existing CRMs like Salesforce and HubSpot, and offers seamless human handoff, API integration, and omnichannel support across voice, web chat, and SMS. The platform focuses on providing a human-like conversational experience with millisecond latency, ensuring natural and fluid dialogue without robotic prompts.

Neurality Health AI offers an AI operating system designed to unburden healthcare practices by providing intelligent, human-like voice and messaging solutions. It automates administrative tasks such as scheduling, answering calls, and managing patient communications, thereby reducing staff burnout and enhancing patient experiences. The platform includes an AI Voice Agent that handles general inquiries, new patient scheduling, and existing patient appointment management, converting missed calls into booked appointments. It supports various specialties including dentistry, orthodontics, and primary care. Neurality Health emphasizes human-centered technology, practice-specific customization, and an integrated platform for managing inbound voice/chat, proactive patient engagement, and upcoming revenue cycle management features.

Voquii offers white-label AI voice infrastructure specifically designed for agencies to deploy AI receptionists for local businesses. The platform allows agencies to launch AI voice agents in minutes, handling inbound calls, booking appointments, capturing leads, and answering FAQs 24/7. A key differentiator is its proprietary GPU infrastructure, running on bare-metal NVIDIA Blackwell GPUs, which delivers an impressive 375ms time-to-first-audio response time without relying on third-party APIs or incurring per-minute fees. Agencies can brand the service, set their own pricing, and manage multiple client accounts through a dedicated dashboard. Voquii supports bring-your-own telephony (Twilio, Telnyx, SIP-compatible carriers) and integrates with CRM and webhook systems for lead capture and appointment booking. It's designed for predictable pricing, allowing agencies to scale their offerings without surprise overage charges.

Agaton builds secure, domain-specific AI agents designed to enhance sales team performance and drive revenue. The platform utilizes advanced Voice AI to analyze 100% of agent-customer calls and interactions, identifying critical nuances like energy, confidence, and buying intent signals beyond mere transcription. Agaton provides personalized, world-class coaching to agents in real-time, automates complex workflows, and offers actionable insights to managers based on continuous analysis of customer calls and performance data. It integrates seamlessly with existing tech stacks, delivering coaching and reports through channels like CRM, email, and dialers, while ensuring GDPR compliance and data security with AES 256 encryption and ISO 27001 certification.

Chanl AI provides a comprehensive platform for developing, connecting, and monitoring AI agents in production environments. It enables users to build agents with integrated tools, persistent memory, and knowledge bases, ensuring accurate and context-aware interactions. The platform offers robust testing capabilities through AI-powered scenarios and automated scorecards, allowing for pre-deployment validation and continuous improvement. Chanl AI analyzes both AI and human customer conversations, fusing this data with CRM and usage information to generate live predictions on churn, expansion, and risk, along with actionable next steps. It also allows benchmarking of AI agents against human representatives across various metrics, helping organizations understand where AI excels and where human intervention remains crucial. The tool supports multi-channel deployment across voice, chat, SMS, and email, and is provider-agnostic for LLMs and orchestration layers.

KODA.AI is an AI-powered platform designed to accelerate business growth through automation. It offers a comprehensive suite of conversational AI products, including chat automation, voice automation, ticket automation, and KODA Live chat. These solutions are engineered to enhance customer service, streamline internal processes, and boost overall efficiency. KODA.AI integrates with various systems, is industry-agnostic, scalable, and multilingual, adapting to diverse business needs. The platform leverages KODA Intelligence, providing access to leading large language models like OpenAI's GPT, Anthropic's Claude, and Google's Gemini, ensuring precise and cost-effective responses. With a focus on omnichannel interactions, KODA.AI helps businesses improve response times, reduce workload, and increase customer satisfaction.

Vatis Tech is an advanced AI tool designed for highly accurate audio and video transcription, supporting over 50 languages with reported accuracy exceeding 98%. It efficiently converts 1 hour of audio into text in approximately 1 minute, significantly faster than manual methods. Beyond basic transcription, Vatis Tech offers features like automatic speaker diarization, AI-powered summaries, and chapter generation. It supports a wide range of audio and video formats, including direct transcription from YouTube links. Users can edit transcripts within the platform and export them in various formats such as TXT, DOCX, PDF, SRT, and VTT. The tool also provides a Speech-to-Text API for developers, enabling integration of transcription, audio intelligence, and real-time streaming capabilities into custom applications. It is GDPR compliant and offers on-premise deployment options for enhanced security.

Dialpad is an AI-native, Agentic AI-powered omnichannel contact center and communications platform designed to elevate every conversation. It provides a unified solution for calls, messages, and meetings, tapping into real-time AI insights to enhance and streamline interactions for support, sales, and internal teams. Key features include built-in speech recognition (Dialpad AI) for communication insights, real-time coaching, and comprehensive reporting capabilities like call data, keyword tracking, and sentiment analysis. Dialpad aims to improve customer experience and team productivity by offering a platform that syncs across devices and integrates with essential business tools like Salesforce and Zendesk.

Voicesend.ai revolutionizes outreach by offering unlimited ringless voicemail drops powered by cutting-edge AI technology. The platform pairs your voice with intelligent algorithms to create hyper-personalized messages that resonate deeply with prospects. Key features include authentic voice cloning with 98% accuracy, allowing users to mirror the tone and style of their target audience for a direct connection. Additionally, Voicesend.ai enables the infusion of realistic emotions and sentiments into voice messages, ensuring they are memorable and engaging. The tool integrates with existing CRMs and platforms via RestAPIs, streamlining workflows. It also offers advanced functionalities like AI-driven voicemail personalization, intuitive NLP interactions, advanced IVR, custom caller ID, sentiment adaptation, and predictive analytics to optimize campaign outcomes.

WiiChat is an omnichannel chatbot platform leveraging AI to enhance customer support, marketing, and sales for businesses. It enables the creation of AI agents that can resolve a high percentage of customer inquiries instantly, perform personalized follow-ups, and qualify leads. The platform integrates speech-to-text, sentiment analysis, and CRM functionalities to streamline operations. WiiChat supports communication across multiple channels including WhatsApp, Instagram, Messenger, and website chat, ensuring customers receive prompt responses 24/7. It also features AI agents that learn from interactions, allowing for continuous improvement in response intelligence and sales effectiveness. Businesses can import documents like FAQs to quickly train their chatbots.

Webotit.ai specializes in premium conversational AI solutions tailored for insurers and large French enterprises. Their offerings include custom-built chatbots for automated qualification, support, and conversion on various platforms like websites, apps, and WhatsApp. They also provide callbots to automate inbound and outbound calls, mailbots for efficient email processing, and autonomous AI agents for end-to-end back-office automation and workflow orchestration. Webotit emphasizes GDPR compliance, rapid deployment (under 3 months), and flexible deployment options (SaaS or on-premise), aiming to absorb tasks that slow down human teams and significantly improve customer experience.

Ideta is an AI-powered platform designed to streamline operations and enhance business processes through a mix of AI and automation. It provides a comprehensive suite of products including AI chatbots, callbots, live chat, AI workflow automation, AI community manager, and an AI assistant for LinkedIn. Users can build their own AI agents with no code, automate workflows, and connect with third-party apps. The platform helps businesses manage customer interactions 24/7, reduce team workload, and improve customer satisfaction. Ideta also offers resources like a university course, blog, and forum to help users succeed with their AI implementations.

Bolna AI is an advanced voice AI platform designed to empower businesses with AI-powered voice agents for both inbound and outbound calling. It specializes in supporting vernacular Indian languages, including English, Hindi, and Hinglish, making it ideal for the Indian market. The platform allows users to build, test, deploy, and scale conversational voice AI agents seamlessly, going from idea to live calls in minutes. Key features include bulk calling at scale, custom API triggers, human-in-the-loop transfers, and integration with popular workflow tools like n8n, Make.com, and Zapier. Bolna AI supports over 10 Indian and foreign languages, offers natural conversations with low latency, and integrates with 20+ ASR, LLM, and TTS models, providing flexibility and cost control through BYOK (Bring Your Own Keys) options.

JustCall is a comprehensive 24/7 revenue communication platform designed for sales and customer support teams to enhance their communication and operational efficiency. It offers a cloud phone system, messaging capabilities including SMS, MMS, and WhatsApp, and advanced AI agents for tasks like lead qualification, answering services, and scheduling. The platform integrates with over 100 CRMs and business tools, enabling automated workflows and real-time insights. Key features include AI-powered call coaching, sentiment analysis, automated call distribution, and multi-channel outreach, helping businesses connect faster, answer every call, and scale without adding headcount.

Chat360 is an omnichannel customer experience platform powered by Agentic AI, designed to help businesses grow by automating sales, support, and cost reduction. It enables connected, personalized customer journeys across WhatsApp, websites, and social channels with AI Agents that qualify leads, convert sales, and provide support at scale. The platform features Voice360 for human-like agent voices, automating lead qualification, customer support, and engagement using existing knowledge bases. Chat360 ensures enterprise-grade context, consistency, and control across every customer touchpoint, integrating with preferred LLMs and offering solutions for various industries like automotive, telecom, healthcare, and retail.

TelBuddy is an AI-powered platform designed to enhance Twilio accounts with an AI Voice Receptionist and SMS dashboard. It allows businesses to connect their existing Twilio setup in minutes, automating call answering, lead capture, and appointment logging without requiring platform migration. The tool features an AI Voice Receptionist that answers calls instantly, provides pricing, captures caller details, and schedules appointments using real-time AI. It also includes an AI SMS Autopilot for instant replies, lead qualification, and automated follow-ups. TelBuddy supports custom knowledge bases (RAG) trained on business data, ensuring accurate and on-brand AI responses. It's built for growing teams and offers multi-account management, shared team inboxes, and A2P 10DLC compliance.