Customer Support & CX

Gladia is an AI audio infrastructure tool designed to transcribe and enrich every conversation through a single API, enabling developers to convert audio into structured, actionable data for their products. It offers both real-time transcription with sub-300ms latency and asynchronous transcription, processing an hour of audio in under 60 seconds. The API supports over 100 languages, including many not covered by competitors, and includes features like speaker diarization, translation, summarization, sentiment analysis, named entity recognition, and custom vocabulary. Gladia is SOC 2 and GDPR compliant, ensuring data privacy by never using customer audio to retrain models. It's trusted by over 300,000 developers for applications in meeting assistants, contact centers, voice agents, and media production.

Botsheets is an AI-powered platform that enables users to create marketing chatbots and generate Google Slides presentations directly from Google Sheets data. It allows for the automation of marketing efforts by building chatbots that can read data from Google Sheets to generate responses, extract information from conversations, and deliver actionable data back to Google Sheets. The platform also instantly generates Google Slides presentations with actionable insights, visualizations, and strategic recommendations, securely storing them on the user's Google Drive for easy editing and sharing. Botsheets supports replacing traditional forms with AI chatbots that collect data by asking and answering questions, and can connect to multiple Google Sheets, websites, or PDFs as data sources. It offers no-code solutions, making it accessible for agencies, business teams, marketers, and product managers.

Hippo Video leverages Agentic AI to automate video creation across various teams, helping businesses connect with their audience and drive results. The platform offers features like text-to-video, document-to-video, and prompt-to-video generation, transforming ideas into polished videos with lifelike avatars and interactive elements. Users can scale their outreach with automated video campaigns, dynamic backgrounds, and interactive features like polls and CTAs. Hippo Video also provides AI Video Digital Twins and Video Chatbots for humanlike support and engagement, along with multilingual voiceovers in over 30 languages. It integrates with popular platforms and offers real-time analytics to optimize video campaigns.

Autonomous Agent AI is an AI-powered sales engagement platform designed to automate and hyper-personalize outbound sales outreach. It enables businesses to find leads, craft personalized messages, and engage prospects across multiple channels including email, LinkedIn, and phone calls. The platform offers a comprehensive suite of tools for lead discovery, enrichment, and multichannel automation, ensuring high deliverability and response rates. It integrates seamlessly with existing CRMs and communication platforms, providing features like AI-led SDR agents, real-time B2B data, and deliverability toolkits. Autonomous Agent AI aims to boost productivity, enhance customer experience, and drive sales without increasing headcount, making it ideal for fast-moving sales teams, outbound agencies, and solo founders.

WideBot is a leading Arabic-first AI-as-a-Service platform designed for governments and enterprises in the MENA region. It offers a comprehensive suite of AI models, including the AQL GenAI Large Language Model (LLM), Retrieval Augmented Generation (RAG), Optical Character Recognition (OCR), Text-to-Speech (TTS), Speech-to-Text (STT), Sentiment Analysis, Text Summarization, Text Similarity Model, Intent Classification, and Entity Extraction. The platform provides products like Conversational AI, Omnichannel Inbox, WhatsApp Business API, AI Agents, Digital Humans (Avatars), and Social Listening. WideBot aims to accelerate digital transformation, streamline operations, reduce costs, and provide data-driven insights across various sectors such as customer support, sales, marketing, operations, government, telecom, finance, education, healthcare, real estate, and automotive. It supports flexible deployment methods including cloud, on-premises, and hybrid solutions.

Futr AI delivers advanced AI-powered co-pilots designed to transform customer and employee communications, particularly in highly regulated sectors. The platform offers secure AI chatbots, intelligent escalation, and co-piloted live chat with proprietary guardrails that eliminate hallucination risks, ensuring accurate and appropriate responses. Supporting over 145 languages with real-time translation, Futr AI operates successfully in environments where failure is not an option, such as police forces, government, and global enterprises. Key features include smart conversational bots with intelligent triage, AI co-piloted live chat, personalized self-service, and comprehensive conversational AI strategy services. The platform integrates with third-party systems to automate complex processes and offers pre-configured AI agents for specific use cases, alongside a framework for custom solutions.

ChatChit AI transforms WhatsApp into a personal AI assistant by integrating ChatGPT's advanced capabilities. Users can engage in dynamic conversations, generate creative content like images and stickers, and access information immediately, all within their WhatsApp chats. The tool supports over 100 languages and offers 24/7 availability, making it a versatile companion for various needs. Key features include instant access to ChatGPT's knowledge base, generative AI image creation from simple text prompts, and secure voice communication. ChatChit AI aims to provide a seamless and efficient way to leverage AI for both personal and professional communication, enhancing productivity and creativity directly on mobile devices.

TaggoAI is an intelligent AI Agent platform designed to automate customer conversations and enhance customer support 24/7. It enables businesses to create smart AI chatbots from their own content without requiring any programming knowledge. The platform supports multi-language communication and can be easily integrated into websites, Facebook Fanpages, WhatsApp, Zalo, and more. Key features include AI Agents for handling customer interactions, a Unified Inbox for managing all conversations, and AI Automation to streamline support processes. TaggoAI also offers Knowledge Base creation from documents and websites, personalized interactions with memory and context, and workflow automation with various integrations like Shopify and HubSpot. It aims to boost efficiency and customer satisfaction for businesses.

LiveChatAI is an AI-powered customer support platform designed to transform customer service by instantly resolving up to 70% of support queries. Leveraging GPT-4o technology, it allows businesses to train an AI agent on their own knowledge base, including web pages, help-center articles, PDFs, and Notion pages, and deploy it in minutes. The platform features AI Actions for task automation, human handoff for complex issues, and multi-language support across 95 languages. LiveChatAI aims to reduce support volume, improve response times, and enhance customer satisfaction by providing accurate, context-aware answers and enabling the AI to perform tasks like booking meetings or processing payments.

BOTTER.ai is an enterprise-grade conversational AI and chatbot platform specifically designed to optimize customer experience and increase reachability, with a strong focus on the Arabic language. It leverages cutting-edge Arabic NLP and NLU technologies to detect a wide range of Arabic dialects, alongside support for over 20 other languages. The platform offers solutions for various industries including banking, healthcare, insurance, retail, aviation, and government services. Key features include conversational AI and IVR, cognitive services like sentiment analysis and face recognition, and a campaign manager for WhatsApp marketing. BOTTER.ai integrates seamlessly with popular channels like Facebook Messenger, Twitter DMs, Instagram, MS Teams, Skype, and contact center solutions such as Genesys and Cisco.

InDataLabs Virtual Assistant offers custom development of AI-powered conversational tools designed to automate customer support, boost productivity, and free up human agents. This service focuses on creating virtual assistants that provide 24/7 personalized customer support, handle common queries, and offer multilingual assistance based on proprietary knowledge bases. Key features include automated sales team support, efficient appointment scheduling, seamless CRM integration for data transfer and summarization, and advanced text and voice recognition capabilities. The virtual assistants are developed using generative AI and NLP to understand context, generate human-like responses, and provide recommendations, making them ideal for businesses looking to streamline customer interactions and improve loyalty.

Palabra.ai is an advanced AI voice translator designed for real-time speech translation, enabling seamless communication across over 60 languages. It offers live audio translation for various scenarios including online meetings (Zoom, MS Teams, Google Meet), live streams, and in-person events, with near-zero latency and extensive customization options. Users can replicate their own voice for translation or choose from a library, and the platform is built on a proprietary LLM for high accuracy and flexibility. Palabra.ai provides both ready-to-use products for direct translation and a powerful API for developers to integrate real-time voice translation into their own platforms, supporting features like automatic language detection, speaker diarization, and custom glossaries.

Actualize is an enterprise-grade conversational AI platform specifically designed for the MENA region, featuring native Arabic voice models. It offers two core products: Faseeh, for hyper-localized Arabic speech models with ultra-low latency TTS and voice cloning, and AGNTIX, an end-to-end conversational AI platform for voice, chat, and workflow automation. The platform supports various GCC dialects, ensures regional compliance, and allows for sovereign deployment. Key features include real-time text-to-speech, speech-to-text, voice cloning, and omnichannel chat integration. Actualize is built for security, data sovereignty, and high-performance Arabic voice automation, aligning with regulations like PDPL, GDPR, HIPAA, SOC-2, and ISO.

Vienna Scribe is an AI-powered transcription tool designed to provide accurate and private transcription services. It boasts support for over 70 languages, making it versatile for a global user base. Users can import a wide range of audio file formats, ensuring compatibility with most recording devices and platforms. Once transcribed, the tool allows for exporting text in multiple formats, which is ideal for creating emails, summaries, and blog posts. This feature streamlines workflows for content creators, professionals, and anyone needing to convert audio to text efficiently and securely. The tool emphasizes privacy, which is a significant advantage for sensitive information.

Agent One is an all-in-one platform for building and deploying custom AI agents on your own domain. It enables developers and businesses to create white-labeled, multi-tenant AI assistants powered by OpenAI, Claude, or Gemini without building from scratch. Users can train agents by uploading documents, connecting to GitHub repositories, or scraping URLs. The platform supports custom domain mapping with automatic SSL provisioning, embeddable chat widgets, and API-enabled agents for fetching real-time data or triggering workflows. Agent One helps automate routine inquiries, resolve FAQs, and capture leads 24/7, offering multi-agent management from a single dashboard.

Neurooo.com is an advanced AI-powered translation tool designed to provide high-quality, natural-sounding translations across more than 100 languages. Unlike many other services, Neurooo leverages generalist artificial intelligence models, such as GPT-4o mini, to understand text and its context more naturally, even handling idioms and poorly written source texts. Users can translate text, files, and apps, with features like tone selection (formal or informal) and fine-tuning translations by selecting alternative wordings. It also offers API access for seamless integration into applications and workflows, with compatibility for DeepL and Google Translate APIs.

MoonSys provides comprehensive AI-powered software development solutions designed to transform businesses. Their expertise spans custom web and mobile application development, cloud platform services, and automation solutions. By integrating artificial intelligence, MoonSys enhances development workflows, improves user experiences, and delivers intelligent solutions that drive efficiency and growth. They offer services like Generative AI implementation, staff augmentation, and digital commerce solutions, catering to various industries such as healthcare, finance, and e-commerce. MoonSys emphasizes a client-focused approach, delivering innovative software through cutting-edge technology and industry expertise, with a commitment to refining work until it meets client expectations.

botario is an AI-powered platform designed to intelligently automate customer communication across various channels. It integrates chatbots, voicebots, and live chat into a single, comprehensive system, enabling efficient handling of customer inquiries and automation of complex use cases. The platform supports multilingual communication and offers robust data privacy, being 100% GDPR-compliant with data hosted securely in the EU. botario provides flexibility with vendor-agnostic AI, allowing integration of various models or use of its own on-premise models. It can connect with any third-party system via API and offers deployment options in the cloud or on-premise, without reliance on hyperscalers. This makes it suitable for businesses of all sizes and industries, including public sector, energy, insurance, e-commerce, and healthcare.

Botcopy is a leading AI-powered experience platform designed for deploying Google's Conversational Agents on high-stakes websites. It caters specifically to enterprise and public sector clients, ensuring compliance with WCAG 2.1 AA, ADA, and GDPR standards. The platform offers robust features like rich web chat UI, unlimited bot prompts, and window methods for dynamic user interaction. Botcopy supports native integrations with Google Cloud Dialogflow ES & CX, with upcoming support for Amazon Lex and Microsoft Azure Bot Service, and allows for endless integrations with third-party apps like OpenAI's GPT. Its comprehensive suite includes Context Broker, AgentOne, TrueQ, Seal ID, and Live Chat Hub, providing a secure, scalable, and customizable solution for conversational AI.

Hamsa is a comprehensive voice AI platform specifically designed to master Arabic dialects, offering unmatched precision and accuracy in speech recognition. It provides advanced speech-to-text, text-to-speech, and AI voice agents, enabling seamless communication across various Arabic regional accents. The platform allows businesses to upgrade products with voice-driven interactions, deploy intelligent voice agents for customer service, and automate phone interactions with AI agents that can integrate with CRMs, calendars, and payment gateways. Hamsa's technology is easy to implement, with SDK integration possible within an hour, delivering human-like experiences across web, mobile, and tablet apps. It also offers fine-tuned AI models for industries like media, healthcare, and customer service.

Deepdub is an advanced AI-powered platform designed for efficient and cost-effective dubbing and localization. It provides an end-to-end solution for voice production, enabling users to scale up their productions faster. Key features include text-to-speech conversion, speech-to-speech translation, and voice cloning to create digital replicas of any voice. The platform supports over 130 languages with accent control and offers solutions for media, entertainment, language service providers, FAST channels, live dubbing, and corporate training materials. Deepdub also provides a Voice API for integrating emotionally adaptive, humanlike speech into AI agents, built for long-form stability and multilingual deployment.

DIYVA empowers businesses to create intelligent voice and text-based AI agents without writing any code. This versatile platform allows users to build interactive surveys, conduct patient health checks, facilitate course evaluations, and even develop AI companions like ChatPET. DIYVA agents can be deployed across various channels including phone, Amazon Alexa, and web, making them highly accessible. The platform is trusted by institutions such as Harvard University, highlighting its reliability and advanced capabilities in conversational AI. DIYVA aims to simplify the creation and deployment of virtual assistants for a wide range of business needs.

Chat Uncensored AI is a platform offering access to a wide range of uncensored AI models, including advanced versions of Claude Opus, Gemini, and GPT. Users can engage in chat, generate media, and utilize voice functionalities without the typical content restrictions found in other AI tools. The platform emphasizes free speech and user-aligned AI, providing a space for limitless creativity and exploration of sensitive topics. It supports various operating systems including Web, iOS, and Android, making it accessible across devices. With a focus on rapid responses and continuous updates, Chat Uncensored AI aims to provide an unfair advantage to its users by offering cutting-edge models and features like image-to-video generation and robust coding support.

AppTek is an industry pioneer in artificial intelligence and machine learning-based automatic speech recognition (ASR), neural machine translation (NMT), natural language understanding (NLU), large language models (LLMs), and text-to-speech (TTS) technologies. The platform delivers enterprise-ready solutions for various global markets, including media and entertainment, government, and customer engagement. AppTek's offerings include precise transcriptions of audio, customizable enterprise-grade language translations, generative text based on large language models, and high-quality natural sounding synthesized speech. Their technology is built by world-leading scientists and engineers, focusing on real-world applications that improve accessibility, commerce, trade, and communication across languages.