Customer Support & CX

3CLogic offers an AI-powered Contact Center as a Service (CCaaS) platform designed to transform customer and employee experiences. It seamlessly integrates with leading CRM and Customer Service Management platforms like ServiceNow, SAP, Microsoft Dynamics, and Salesforce. The platform provides a suite of AI and automation features, including Voice AI Agents, real-time transcription, conversational AI, intelligent IVR, and speech analytics. 3CLogic aims to optimize agent performance with AI-powered coaching and unified workspaces, while also reducing manual tasks through automated workflows. Its innovative cloud platform is globally available, scalable, and built for enterprise use, ensuring efficient and personalized customer interactions.

Slop Or Not AI is a unique AI content detector designed for iPhone users, offering on-device detection of AI-generated text and images. Unlike cloud-based solutions, it operates without requiring uploads, imposing word limits, or tracking user data, ensuring 100% privacy. The app's detection models are trained on millions of AI and human content samples and leverage the Apple Neural Engine for efficient processing, even offline. It can identify outputs from popular AI models like ChatGPT, Gemini, DALL-E, and Midjourney. Beyond detection, Slop Or Not AI also features an 'AI humanizer' to remove AI fingerprints from text, scrubbing hidden characters without altering writing style. It's ideal for journalists, teachers, students, online daters, shoppers, and professionals who need to verify content authenticity privately.

Symbl.ai, now part of Invoca, offers a powerful platform for building real-time AI agents and orchestrating multimodal experiences from various communication data. It leverages state-of-the-art understanding and generative models, including its Nebula LLM, to transform unstructured conversations into knowledge, events, and insights. The platform provides APIs for transcription, sentiment analysis, entity detection, redaction, and call scoring, enabling developers to integrate real-time AI into customer calls, internal meetings, support interactions, and sales calls. It also features pre-built UI components and solutions for rapid deployment, catering to product, revenue, data, and AI teams looking to enhance customer experience and operational efficiency.

Rezo.ai is a unified CX Agentic AI platform designed for enterprises to transform customer experience. It leverages AI-powered solutions including autonomous voice bots, intelligent chatbots, and conversational AI agents to deliver omnichannel customer support. The platform focuses on reducing customer effort, speeding up resolution times, and providing deeper insights across the customer journey. Key features include real-time agent assist, contact center automation, and real-time quality assurance with advanced speech analytics and sentiment detection. Rezo.ai helps enterprises automate repetitive CX workflows, unify customer touchpoints across voice, chat, email, and social, and maximize efficiency while minimizing operational costs. It also offers proactive engagement, hyper-personalized interactions in over 30 languages, and intelligent routing for effortless connectivity.

OttoQA is an AI-powered quality assurance solution specifically designed for contact centers, eliminating the need for manual call scoring and extensive IT setup. It scores every call against your existing QA forms, including Excel, in under 30 seconds and in any language. The platform automatically generates weekly coaching plans based on real data, identifies behavior trends, and provides call summaries. A key differentiator is its ability to predict CSAT and NPS for every call, offering 100% visibility into customer experience without relying on post-call surveys. OttoQA offers a usage-based pricing model with no seat licenses, making it accessible for contact centers of various sizes, including those with fewer than 50 seats. It also features Redo AI for agent training, allowing new hires and tenured agents to practice real call scenarios with AI before interacting with live customers.

GoVivace Inc. provides a comprehensive AI contact center platform featuring two core solutions: VIVI, an AI Intelligent Omni CX Bot, and CallAI, an AI Intelligence for CX Call Center Quality Management. VIVI is a zero-code generative AI omnichannel bot that automates customer conversations across voice, web chat, WhatsApp, and SMS, handling inbound support, outbound campaigns, appointment booking, and lead qualification in over 40 languages. CallAI is a cutting-edge speech analytics solution that automatically transcribes, scores, and analyzes 100% of call recordings for sentiment, compliance, and agent performance, eliminating manual QA review. The platform also includes Listener for automatic speech recognition and Authenti for secure speaker verification using voice biometrics. GoVivace integrates with major CRMs like Salesforce, HubSpot, and Zoho.

CX-EX is an AI-driven conversational analytics platform designed to enhance customer satisfaction and employee engagement. It listens to 100% of customer calls, turning conversations into simple, useful insights for leaders. The platform identifies reasons for customer unhappiness, sales failures, risks, complaints, and agent coaching needs without manual listening or keyword setup. CX-EX offers features like AI automation, root cause analysis, AI-powered compliance, and enhanced performance metrics. It is specifically built for regulated industries such as banking and insurance, providing tailored solutions for businesses of all sizes, from startups to large corporates. The tool boasts over 400 AI models in production and monitors over 1000 agents, delivering results within days.

ConvoZen is a unified conversational AI agent platform designed to orchestrate customer operations with a single AI Agent Stack. It enables businesses to manage conversations across various channels including voice, chat, social media, and email, ensuring agents follow correct procedures, update systems, and complete end-to-end workflows. The platform features autonomous, multilingual AI agents that handle interactions 24/7, retaining context across sessions. It also offers a Supervisor AI Agent for 100% interaction review, sentiment analysis, and compliance risk assessment, alongside a Copilot AI Agent that provides real-time assistance to human agents with intelligence, rebuttals, and next-best actions. ConvoZen integrates with existing telephony, CRM, and core systems, and is built to deliver across industries like Automotive, Retail, Banking, Insurance, EdTech, Real Estate, and Healthcare, with options for SaaS, Private Cloud, or On-Prem deployment.

WINN.AI is a revenue execution platform designed to empower sales teams by driving perfect execution on every call with real-time guidance and zero admin. It joins meetings live to guide reps, reinforce playbooks, and automate administrative tasks like note-taking, CRM updates, and follow-ups. The platform ensures playbook adherence, handles objections, and facilitates agile GTM strategy changes by instantly updating playbooks and knowledge bases. WINN.AI also provides total pipeline visibility by extracting structured data and insights from conversations, helping identify execution gaps and optimize playbooks for continuous high-performance. It integrates with existing sales tools and workflows, offering easy setup and faster onboarding for new reps.

Cuein AI provides a Large Language Model Co-Pilot designed to optimize customer experience by delivering better answers, reducing escalations, and decreasing abandonments. The platform aims to enhance customer satisfaction and retention while reducing operational costs. It measures 100% of CX interactions with AI, augmenting survey CSAT with deeper AI-based Inferred CSAT and CSAT factors. Cuein AI helps organizations get LLM ready, discover real-time trends, automate root cause analysis, and reveal and repair bot failures. It also summarizes agent actions to fine-tune chatbots and reduces hours of QA for agent interactions. The tool integrates across multiple channels and vendors, offering secure, compliant, and PII/PHI protected conversation data.

Hyperbound is a Revenue Activation Platform designed to enhance sales performance through AI-powered roleplay and coaching. It leverages conversational intelligence to provide instant feedback and actionable insights, helping sales reps refine their skills and execute deals more effectively. The platform offers features like AI sales roleplay practice in over 25 languages, custom AI scorecards, real call inspection, and AI meeting recording. Hyperbound aims to reduce ramp time by 50%, increase close rates by 6.9%, and boost talk time by 30%, making it ideal for enterprise organizations looking to scale coaching and improve sales outcomes.

GETTER S.A. provides advanced AI and computer vision solutions tailored for industrial environments. The platform excels at monitoring processes for quality control, converting visual data into key performance indicators to boost operational efficiency. Their product suite includes Safety for monitoring security and ergonomics with alerts and dashboards, Plus for production counting, quality inspection, and productivity enhancement via AI, and Menthor, a virtual assistant integrated with operations, powered by agents and compatible with WhatsApp. GETTER S.A. focuses on improving performance, quality, and safety across industries through generative AI and process automation.

Upbe is an AI-powered conversational intelligence platform that leverages Machine Learning and NLP to analyze call center conversations. It identifies key elements and patterns in customer interactions, transforming this information into actionable data for improved decision-making and enhanced customer experience. Upbe automates quality audits, reducing analysis costs by up to 70%, and optimizes telephone sales processes, increasing conversion rates and agent productivity. The platform is designed to integrate with existing systems and offers a robust reporting module for comprehensive insights into call performance, agent scoring, and sales verification. It supports over 90 languages and is optimized for Spanish conversations, even with background noise and overlapping voices.

Cekura offers automated QA for Voice AI and Chat AI agents, providing end-to-end testing and observability for conversational AI. Users can run pre-production simulations across diverse personas to test instruction-following, tool calls, and conversational quality. The platform also monitors production conversations in real-time, tracking voice-specific quality signals like gibberish detection, interruption tracking, and latency. Cekura integrates with popular platforms such as Synthflow, Bland, Vapi, Retell, Cisco, LiveKit, and ElevenLabs, allowing for rapid integration and custom testing flows. It supports multi-language testing and offers features like LLM judge tuning, custom plot layouts for metrics, and real-time alerting via Slack, email, or webhooks.

Talkmap is an enterprise AI company specializing in conversational intelligence for contact centers. Its breakthrough technology leverages AI-powered machine learning and conversational understanding to automate the slow and costly effort of accessing valuable customer conversations. The platform offers various assistants like Customer Sentiment Assistant, Retention Assistant, and Sales Assistant to detect trends, analyze voice data, and improve agent performance. Talkmap helps businesses gain real-time insights into call drivers, coach agents at scale, ensure compliance, and optimize sales and retention efforts. It provides solutions for contact center performance management, customer experience, business intelligence, risk & compliance, and revenue optimization.

Spring Labs offers an AI-native compliance and customer experience platform designed specifically for financial institutions. It deploys specialized AI agents to automate critical workflows, including managing customer complaints with 97% identification accuracy, providing 100% review coverage for QA/QC, and enhancing customer service interactions. The platform also features modules for conversation intelligence, customer sentiment analysis, and real-time coaching signals. Spring Labs aims to help banks and fintechs scale operations, reduce manual effort, and maintain audit readiness by transforming data into actionable outcomes, rather than just insights. It integrates with existing systems like Five9, Genesys, Salesforce, and Zendesk, and can be configured to specific policies and scorecards in weeks.

Aigent by Ubiquity is an AI layer designed to strengthen customer experience (CX) teams by providing real-time coaching, automation, and actionable insights. It integrates directly into Ubiquity programs, eliminating the need for separate platforms or IT projects. Key features include auto-building day-one toolkits for faster onboarding, smart coaching based on interaction analysis, and tools to deliver better results such as reduced handle times and increased CSAT scores. Aigent offers specialized functionalities like Voice Clarity Suite for enhanced calls, Agent Assist for real-time guidance, QA Autopilot for machine scoring, and Workflow Automation for post-call tasks. It is built for CX, trained on real customer interactions, and aims to supercharge human agents rather than replace them, focusing on measurable progress across all interactions.

Solidroad is an Automated Quality Management platform designed to optimize both human and AI agents, ensuring every customer interaction is better, faster, and more consistent. It enables CX teams to review 100% of interactions across various channels like phone, live chat, video, and email, providing a comprehensive overview at a glance. The platform generates custom training for agents using AI simulations that mimic real customer interactions. This integrated QA and training approach helps improve every conversation, whether handled by a human or AI, ultimately increasing customer satisfaction. Solidroad is built by CX experts, engineered for enterprises with SOC 2 and ISO 27001 certifications, and integrates seamlessly with existing CX tech stacks.

Jurnii, also known as f13o, offers AI-powered consulting and benchmarking for digital customer experiences, particularly in sports tech. It automates the heavy lifting of CX research, delivering lightning-fast benchmarking and actionable insights at a fraction of the cost. The platform allows users to instantly benchmark their brand's experience across over 1000 industry-specific data points, identify pain points, and receive targeted improvement recommendations. Jurnii also provides fractional design services through Jurnii Studio, offering on-demand design, analytics, and research expertise to implement changes and elevate user experience. This includes services like CRO Programmes, Analytics & Measurement, and Design Solutions, turning AI insights into actionable UI/UX improvements.

Cresta is an enterprise-grade generative AI platform designed specifically for contact centers, leveraging a unified approach for both human and AI agents. It aims to cut costs, boost revenue, and enhance customer loyalty by transforming customer interactions. The platform offers AI Agent for automated customer service, Agent Assist for real-time guidance, knowledge, and workflow automation, and Conversation Intelligence to uncover insights from every interaction. Cresta's solutions are built on your data, ensuring relevance and precision, and are trusted by Fortune 500 companies for security and data privacy. It supports various industries including airlines, automotive, finance, healthcare, and retail, providing tailored solutions for sales, customer care, retention, and collections.

Labelf is an AI-powered interaction analytics platform designed to help businesses build lasting customer relationships by analyzing every customer call, chat, and ticket. It offers solutions for revenue and retention, including churn reduction and sales/cross-sell identification. For operations, Labelf helps understand contact reasons, improve operational efficiency, and streamline processes. It also supports people and quality initiatives through agent coaching, customer experience tracking, and AI monitoring. The platform features AI Search, custom model training, auto-categorization, and an AI Agent for asking questions in plain language. Labelf integrates with over 90 tools, supports 100+ languages, and offers flexible deployment options including cloud, private cloud, and on-premise.

Balto is the #1 Contact Center AI software, offering a unified platform where humans and AI collaborate to enhance quality, efficiency, and revenue. It transforms customer conversations into reliable insights, delivering clear signals and patterns to guide business decisions. Balto provides AI-driven coaching recommendations tailored to individual agent performance, evaluating behaviors across every conversation. Its Agent Assist feature equips agents with real-time answers from knowledge bases. Balto also includes Togo Voice AI Agents for handling high-volume, repeatable calls, ensuring continuous compliance by monitoring interactions in real time, and automating quality assurance by auto-scoring every interaction. Additionally, it captures real-time summaries and unifies conversations across omnichannel platforms.

GiLo AI is an autonomous AI agent builder platform designed for creating, configuring, testing, and deploying custom AI agents rapidly without requiring any coding. The platform provides a visual studio for agent creation, alongside a built-in RAG (Retrieval-Augmented Generation) integration to ensure agents provide accurate, grounded answers from user-provided data. Users can upload documents and connect knowledge bases to enhance their agents' capabilities. GiLo supports multi-tool orchestration and offers various deployment options, including API, embeddable widgets, and messaging channels like Slack, Discord, and Telegram. It also includes a private agent store with Stripe-powered payments, enabling users to monetize their AI agents by publishing and selling them to others.

Spinframe Technologies offers a comprehensive AI-driven platform for vehicle assessments and documentation, specifically designed for the automotive industry. Leveraging artificial intelligence, computer vision, and machine learning, the tool provides real-time condition reports, damage detection, and creates digital twins of vehicles. It supports various operations including ports, Ro-Ro vessels, PDI and logistics hubs, and ground transportation, detecting even the smallest dents, scratches, or scuffs. Key products like AutoSpec and Gateway offer rapid, automated inspections, reducing FNOL and speeding up claims processing. The platform ensures standardized documentation, precise analytics, and actionable insights with unrivaled transparency and trust across the entire value chain.