Shypd.aiThe largest open index of AI toolsOttoQA is an AI-powered quality assurance tool that scores every contact center call against custom forms. It provides automated coaching plans and predicts CSAT/NPS without surveys.
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About
OttoQA is an AI-powered quality assurance solution specifically designed for contact centers, eliminating the need for manual call scoring and extensive IT setup. It scores every call against your existing QA forms, including Excel, in under 30 seconds and in any language. The platform automatically generates weekly coaching plans based on real data, identifies behavior trends, and provides call summaries. A key differentiator is its ability to predict CSAT and NPS for every call, offering 100% visibility into customer experience without relying on post-call surveys. OttoQA offers a usage-based pricing model with no seat licenses, making it accessible for contact centers of various sizes, including those with fewer than 50 seats. It also features Redo AI for agent training, allowing new hires and tenured agents to practice real call scenarios with AI before interacting with live customers.
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Pricing & Plans
Usage-based · Paid · Starting at USD 799.00
$799 /m for up to 500 calls.
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