Customer Support & CX

ChipBrain designs communication-assistance AI to empower users with augmented empathy and persuasion in conversations. Founded by MIT and Harvard graduates, ChipBrain focuses on improving communication for various scenarios, from resolving arguments to selling products. The platform utilizes advanced AI models, continuously refined for accuracy, to predict customer emotions and intent. It offers a 'Sales Brain' feature, acting as a digital brain for sales representatives, and provides insights into emotional and conversational cues. ChipBrain also conducts its own AI research (CAIR) and develops custom deep learning hardware to train its proprietary empathy AI and emotional intelligence models.

Ultraview AI offers an autonomous aircraft inspection platform leveraging artificial intelligence, drones, and handheld devices. This technology significantly enhances safety and operational efficiency within the aviation industry by detecting defects three times faster than traditional methods. The platform provides precise length, width, and depth measurements of identified defects, ensuring thorough and accurate assessments. By streamlining the inspection process, Ultraview AI helps reduce aircraft downtime and promotes a more sustainable future for aviation through its cutting-edge inspection solutions.

Talklab is an AI-powered chat analytics tool designed to provide deep customer insights from conversations. It leverages artificial intelligence to perform sentiment analysis, identifying the emotional tone and context of customer interactions. Additionally, Talklab offers behavioral tagging features, allowing businesses to categorize and track specific customer behaviors and patterns within their support channels. This comprehensive analysis helps organizations understand customer interactions more effectively, improve support strategies, and identify trends and patterns in customer conversations to enhance overall customer experience.

Inteliconvo is an AI Voice Agent platform designed to revolutionize customer conversations across various touchpoints. It offers AI Agent Automation for 24/7 support, real-time assistance for human agents with contextual suggestions, and advanced conversational intelligence to analyze interactions for actionable insights. The platform also includes Automated QA to monitor 100% of customer interactions for compliance and quality, and AI-Powered Coaching for continuous team improvement. Inteliconvo provides tailored solutions for sales, customer support, and customer retention, helping businesses scale outreach, optimize operations, and improve customer experience. It aims to drive growth, enhance satisfaction, and minimize churn through intelligent, personalized interactions.

Minerva CQ is an AI copilot specifically designed for contact center agents, aiming to make them faster and calls shorter. It drives customer conversations forward in real-time with a unique adaptive agent experience. The tool streamlines each interaction and ensures effective resolution by providing adaptive workflows, dialogue suggestions, behavioral cues, and knowledge surfacing. Minerva CQ analyzes millions of customer-agent interactions to create an experience that adapts to the conversation flow. It pulls insights and omnichannel data before and during calls, and after the conversation, it offers auto-summarization, passive NPS/CSAT, and identifies training opportunities.

EvalsHub is an AI quality assurance platform designed to help AI developers, MLOps engineers, and product teams ship AI models with confidence. It automates the evaluation, monitoring, and improvement of large language model (LLM) performance in production environments. Key features include an 'LLM-as-a-judge' system for automatically catching regressions, comparing models, and defining natural language rubrics for strict evaluation. EvalsHub also provides global AI insights, monitoring model drift and performance in real-time. Crucially, it includes an ATTACK System for automated adversarial testing, exposing vulnerabilities like prompt injections and jailbreaks before they impact reputation, ensuring models are reliable, accurate, and safe. It integrates into existing workflows via a lightweight SDK and offers CI/CD integration to block bad PRs.

SilkChart is an AI-powered sales intelligence platform designed to help B2B SaaS sales teams improve playbook adoption and close more deals. It analyzes sales calls to measure how well playbooks like MEDDIC or Challenger Sales are executed, providing personalized scorecards for individual reps. The tool proactively surfaces coaching opportunities to managers and offers reps specific, actionable feedback, including "what you could have said" examples. SilkChart also optimizes meeting performance, identifies top performer insights, and provides team analytics with instant alerts for churn risk, forecast risk, and competitor mentions. It integrates seamlessly with calendars, meeting tools, email, Slack, and CRM.

CMT Scanner offers a comprehensive solution for the automotive industry, integrating vehicle damage assessment and repair management. Utilizing advanced scanning technology, it captures 360-degree high-quality images of vehicles within seconds, documenting imperfections upon arrival or departure. This helps reduce the risk of opportunistic damage claims and improves labor efficiencies. The platform features proprietary Artificial Intelligence to provide instant SMART repair quotes, which are then autonomously communicated via SMS for approval. CMT Scanner streamlines end-to-end workflow management for both retail and wholesale inspections, quotations, and repairs, making it an essential tool for dealerships and service centers.

The Heartbeat is an AI/ML-enabled Call Analytics solution designed for contact centers to improve customer experience and agent productivity. It offers comprehensive features for auditing, analyzing, aggregating, and coaching agents' phone calls. The platform generates highly accurate call transcripts, extracts conversation insights, and provides tools like speech analytics, quality assurance, and call coaching software. Key capabilities include Agent Performance Analytics, Mono/Stereo Audio Analysis, Multilingual Audio Call Processing, Call Summarization, Call Quality Score, and Post Call Analytics. It integrates with popular cloud drives for easy call record fetching and helps identify call drivers, improve operational efficiency, and enhance agent training.

sentin provides AI and automation solutions for non-destructive testing (NDT) and industrial inspections, aiming to enhance the speed and reliability of quality assurance processes. Their flagship product, sentin EXPLORER, is an AI-powered image analysis software designed to automate inspections of materials and products. The Asset Collector app facilitates digital type plate acquisition. sentin supports customers from data collection to reporting, offering services like AI-ready infrastructure implementation, AI model training and validation, and custom software development. They focus on improving efficiency and accuracy in inspections across various industries, leveraging AI to combine examiner knowledge and make rapid decisions, significantly reducing inspection times compared to manual methods.

ANTICIPATE offers an AI-based visual quality control system designed to automate and digitalize inspection processes in both manual and machine-based manufacturing. The system integrates intelligent camera systems and screens into existing assembly, packaging, and testing stations, guiding workers with precise instructions and verifying work results directly within the production process. For automated lines, it seamlessly integrates advanced camera systems and sensors into machinery and conveyor belts, enabling automated product quality inspection and comprehensive data collection for production analysis. ANTICIPATE addresses common challenges of manual inspection, such as high error rates, low inspection speed, and lack of documentation, while overcoming limitations of classic image processing systems like complex interfaces, high pseudo-reject rates, and poor scalability. The solution provides consistent, traceable inspection results, creating a reliable data foundation for root-cause analyses and process improvement. It is GDPR-compliant and can be deployed locally to ensure data security.

Goodmeetings is an AI-powered platform designed to supercharge sales and customer success teams by transforming virtual meetings into actionable insights. It records calls and customer meetings, providing high-quality transcriptions in multiple languages, and generates AI-curated reels of key meeting moments. The platform offers human-level summaries and automated action items, deeply integrating with CRMs to streamline workflows and eliminate mundane tasks. Sales reps benefit from real-time AI assistance, including instant natural language querying during meetings, proactive AI alerts, and advanced screenshare and sentiment analytics. Goodmeetings also facilitates continuous improvement through coaching features, allowing teams to refine strategies and enhance performance, ultimately leading to faster deal closures and improved sales productivity.

36ZERO Vision offers AI-powered software solutions for automated visual quality control, designed to be simple, fast, and accessible for all. Utilizing proprietary deep learning and a robust algorithm, the tool detects defects down to the pixel level, even under varying light conditions, ensuring unparalleled accuracy. It goes beyond traditional anomaly detection by truly understanding error structures, requiring 20 times fewer images for AI training and achieving 31 times better defect detection. The platform features a no-code self-service interface for intuitive setup without expert knowledge or programming skills. It is hardware-independent, allowing seamless integration into new quality gates and existing production lines across diverse industries like automotive, electronics, and pharmaceuticals.

PathPilot helps BNPL, embedded lending, and credit card fintechs automate operations to grow efficiently as volume increases. It provides AI agents for various operational roles, including Support Agents for real-time customer inquiries, Collections Agents for automated payment reminders and processing, Quality and Compliance Agents for monitoring interactions and ensuring regulatory standards, and Onboarding Agents for validating identity and accelerating customer approvals. Designed for regulated financial environments, PathPilot focuses on improving unit economics without expanding headcount, offering solutions for COOs, CX Leaders, Collections Teams, and Compliance Officers to scale operations, elevate service quality, increase recovery, and reduce risk.

Wobot AI empowers businesses with AI-powered video analytics, leveraging existing CCTV infrastructure to provide actionable insights for operational excellence and enhanced decision-making. The platform autonomously monitors process compliance across safety, security, hygiene, and customer experience. With hundreds of pre-defined checklists and tasks, Wobot AI allows users to track processes through their cameras and receive real-time alerts and notifications. It offers effortless integration with existing camera setups, intelligent automation to transform raw video data into business insights, robust reporting, and a scalable platform adaptable to various industries and business sizes. The user-friendly interface simplifies camera and task management, making it accessible for all employees without extensive training.

Outdoo, formerly MeetRecord, is an AI-powered platform designed to enhance the performance of customer-facing teams through AI roleplay, coaching, and simulated workflow training. It offers a closed-loop system for practicing real buyer scenarios, learning from live conversations, and improving interactions. Key features include AI roleplays for GTM readiness, conversation intelligence to transform calls into actionable insights, skill intelligence for performance tracking, and AI-powered coaching insights. The platform supports various use cases like sales training, onboarding, and leadership coaching, and caters to industries such as insurance, credit unions, and software & technology. Outdoo aims to accelerate readiness, improve training effectiveness, and drive predictable growth.

ZeroStep supercharges Playwright tests by integrating AI, specifically GPT-3.5 and GPT-4, to interpret plain-text instructions instead of relying on brittle CSS selectors or XPath locators. This approach makes end-to-end tests more resilient to changes in the application's UI, significantly reducing maintenance effort. Developers can incorporate AI into their existing Playwright workflows, automating complex interactions and assertions with natural language. The tool allows for a Test-Driven Development (TDD) approach to E2E testing, as tests are not tightly coupled to implementation details. ZeroStep offers a generous free tier, making it accessible for individual developers and small teams to get started with AI-powered testing.

Score AI is an AI-powered platform designed to enhance customer experience (CX) teams by automating quality assurance (QA) and training processes. It leverages AI agents to audit 100% of customer conversations across various channels like calls, chats, and emails, identifying knowledge gaps, compliance issues, and process adherence. The tool provides personalized feedback and coaching for agents, helping to improve performance and reduce QA costs. Additionally, Score AI offers Voice of Customer analytics to track customer concerns and sentiments, and conversation intelligence to quickly review interactions. It integrates with existing CX tools and knowledge bases, ensuring audits align with internal policies and real-time data.

LangSmith is a comprehensive AI agent and LLM observability platform designed to give developers complete visibility into their AI applications. It offers robust tracing capabilities to quickly identify failures and pinpoint issues affecting latency, cost, and response quality. The platform includes real-time monitoring dashboards for tracking performance metrics like token usage, error rates, and cost breakdowns, with configurable alerts. LangSmith also provides insights through automated analysis and clustering of traces to detect usage patterns, common agent behaviors, and failure modes. It supports various LLM frameworks and offers flexible hosting options, including managed cloud, bring-your-own-cloud (BYOC), and self-hosted solutions for data residency requirements.

Observe.AI provides enterprise-ready AI agents designed to handle real-world customer interactions across voice and chat. These agents accurately capture intent, enforce critical steps, and integrate with over 250 systems. The platform ensures continuous improvement through built-in QA and governance, offering features like VoiceAI Agents for end-to-end call automation and ChatAI Agents for seamless support. Observe.AI also includes AI Copilots to guide human agents in real-time and Conversation Intelligence to analyze every interaction for performance elevation, compliance, and quality management. It emphasizes trust, control, and transparency with guardrails, auditing, and robust data governance.

CallMiner is a leading platform for conversation intelligence and customer experience (CX) automation, designed to enhance CX and reduce operational costs for enterprises. It captures, analyzes, and automates customer interactions across all channels, including audio, screens, and surveys. The platform leverages advanced AI to uncover insights from 100% of interactions, enabling businesses to understand CX trends, improve agent performance through data-driven coaching and real-time assistance, and strengthen compliance. CallMiner also offers AI-powered automation features like virtual agents, real-time multilingual translation, and event-based customer feedback to drive smarter, personalized CX initiatives. It serves various industries including healthcare, retail, finance, and travel & hospitality.

Continue is an open-source AI code assistant designed to integrate seamlessly into your development workflow. It runs AI-powered checks on every pull request, providing immediate status feedback directly within GitHub. Each check is defined as a markdown file within your repository, allowing for source-controlled AI checks that are enforceable within continuous integration (CI) pipelines. If a check fails, Continue suggests a fix that can be accepted or rejected directly from GitHub, helping maintain code quality and consistency. This tool empowers developers to proactively identify and resolve issues, ensuring higher code standards and more efficient development cycles.

Diffblue Cover, also known as Diffblue Testing Agent, is an AI-powered solution designed to automate the generation, verification, and fixing of unit tests for large enterprise codebases. It orchestrates existing AI coding tools like GitHub Copilot and Claude Code to create comprehensive, high-quality test coverage, particularly for Java and Python projects. The tool addresses the challenge of low test coverage and constant context switching associated with manual AI prompting, providing a solution that works at project-level scale. It ensures that generated tests compile, pass, and improve coverage, offering a robust solution for modernizing legacy code and maintaining code quality without extensive developer intervention. Diffblue Cover is built for organizations with stringent security and audit requirements, offering on-premises deployment options and compatibility with various Java versions.

Glemser provides AI-powered solutions for life science companies to streamline the drafting and management of critical regulatory documentation. Their ComplianceAuthor AI platform empowers global teams to create, manage, and deploy structured content across the enterprise, automating manual tasks and generating submission-ready output faster. The tool leverages AI pre-trained on life science content to identify relevant documents, unlock insights, transform structured data, and author compliant outputs. It supports various use cases including global labeling, clinical labeling, CMC dossiers, and translations, aiming to reduce labeling timelines by 50% and achieve 30% cost savings. Glemser integrates with existing systems like Microsoft Word, Veeva, SAP, SharePoint, Oracle, and Documentum.