CallMiner

CallMiner is a Customer Support & CX tool that provides conversation intelligence and CX automation. It captures and analyzes 100% of omnichannel customer interactions using advanced AI to improve CX and reduce operational costs.

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At a glance

Pricing

Enterprise

Free tier

API

Yes

Skill level

Technical

About

What is CallMiner?

CallMiner is a leading platform for conversation intelligence and customer experience (CX) automation, designed to enhance CX and reduce operational costs for enterprises. It captures, analyzes, and automates customer interactions across all channels, including audio, screens, and surveys. The platform leverages advanced AI to uncover insights from 100% of interactions, enabling businesses to understand CX trends, improve agent performance through data-driven coaching and real-time assistance, and strengthen compliance. CallMiner also offers AI-powered automation features like virtual agents, real-time multilingual translation, and event-based customer feedback to drive smarter, personalized CX initiatives. It serves various industries including healthcare, retail, finance, and travel & hospitality.

Best used for

Ideal for enterprises and contact centers who need to analyze 100% of customer interactions, improve agent performance, and automate CX processes. Especially valuable for organizations looking to enhance customer satisfaction, reduce operational costs, and strengthen compliance across various industries.

Common actions

analyze customer interactions

automate customer service

improve agent performance

detect fraud

ensure compliance

Capabilities

Key features

Omnichannel interaction capture
AI-driven conversation analytics
Real-time agent coaching
Virtual agents
Multilingual translation
Fraud detection
Risk & compliance analytics

Target Audience

startup founderproduct managermarketersales rep

Integrations

Not yet documented

Pricing & Plans

Enterprise

Not publicly disclosed. Check callminer.com for current pricing.

FAQs

What types of customer interactions can CallMiner analyze?

CallMiner can capture and analyze a wide range of omnichannel customer interactions, including audio calls, screen recordings, and survey responses. This comprehensive approach provides complete visibility into customer journeys and allows for in-depth analytics across all touchpoints.

How does CallMiner help improve agent performance?

CallMiner supports agents through data-driven coaching and real-time assistance. By analyzing interactions, it provides insights that can be used to improve training, reduce agent churn, and elevate the quality of customer interactions, ultimately boosting frontline agent performance and satisfaction.

Can CallMiner assist with fraud detection and compliance?

Yes, CallMiner offers AI-driven conversation analytics specifically for fraud detection and risk & compliance. It helps organizations enhance security, reduce risks, and strengthen compliance by identifying suspicious patterns and ensuring adherence to regulations within customer interactions.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success

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Also listed in

This tool also appears in

Data & Analytics › Business Intelligence Productivity & Business › Workflow Automation

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