Shypd.aiThe largest open index of AI toolsMinerva CQ is a Customer Support & CX tool that acts as an AI copilot for contact center agents. It provides real-time, adaptive guidance to streamline customer interactions and improve resolution efficiency.
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Minerva CQ is an AI copilot specifically designed for contact center agents, aiming to make them faster and calls shorter. It drives customer conversations forward in real-time with a unique adaptive agent experience. The tool streamlines each interaction and ensures effective resolution by providing adaptive workflows, dialogue suggestions, behavioral cues, and knowledge surfacing. Minerva CQ analyzes millions of customer-agent interactions to create an experience that adapts to the conversation flow. It pulls insights and omnichannel data before and during calls, and after the conversation, it offers auto-summarization, passive NPS/CSAT, and identifies training opportunities.
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Likely Not Free
Not publicly disclosed. Check minervacq.com for current pricing.
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