Talkative

Talkative is an AI customer service tool that scales B2C customer support with AI chat, bots, video, and more. It automates up to 90% of queries and helps human agents increase revenue.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Technical

About

What is Talkative?

Talkative provides an omnichannel AI layer for contact centers, designed to automate customer support and increase revenue. It offers AI Chatbots, Voice AI, AI Live Chat, and Social Messaging to handle customer queries across various channels. The platform is brand-trained and enterprise-secure, utilizing a proprietary knowledge base and prompt-based methodology to deliver accurate and consistent AI responses. Talkative integrates seamlessly with existing tech stacks like Salesforce, Mitel, and Microsoft Teams, and includes features like Navi Copilot for agent assistance, video chat for complex interactions, and comprehensive analytics for performance optimization. It aims to resolve up to 90% of customer queries without human intervention and improve customer satisfaction.

Best used for

Ideal for contact centers and businesses who need to automate a significant portion of customer support queries, drive sales through AI-assisted interactions, and provide consistent omnichannel experiences. Especially valuable for those looking to integrate AI with existing CRM and communication platforms.

Common actions

automate customer support

handle customer queries

increase sales

improve customer experience

manage omnichannel interactions

Capabilities

Key features

AI Chatbot
Voice AI
AI Live Chat
Social Messaging
Navi Copilot
Video Chat
Analytics & Reporting

Target Audience

contact center managerscustomer service directorscx strategistsit managers

Integrations

salesforcemitelmicrosoft-teams

Pricing & Plans

Likely Not Free · Starting at USD 750.00

$750/month billed annually for Contain Pro, includes 250 digital conversations/month and 1,000 voice minutes/month. Overage charges apply.

FAQs

How does Talkative's AI handle customer queries?

Talkative's AI uses a proprietary knowledge base and prompt-based methodology to provide accurate and brand-aligned responses. It can automate up to 90% of queries across voice, chat, and messaging channels, escalating to human agents when necessary.

What kind of impact can businesses expect from using Talkative AI?

Businesses can expect to achieve up to a 90% containment rate for customer queries, a 35% increase in average order value through AI-driven sales, and a 93% CSAT for AI interactions, leading to significant cost savings and improved customer satisfaction.

Does Talkative integrate with existing contact center systems?

Yes, Talkative is designed to work alongside existing tech stacks. It offers seamless integrations with popular platforms such as Salesforce, Mitel, and Microsoft Teams, allowing for omnichannel engagement and enhanced agent workflows.

Trending

Subcategories trending in Customer Support & CX

Voice & Call Center Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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This tool also appears in

AI Agents & Automation › Chatbots & Conversational AI

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