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Spring Labs is an AI-native compliance and CX platform that automates compliance workflows and improves customer experience for financial institutions. It uses AI agents for tasks like complaints, QA, and customer service.
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About
Spring Labs offers an AI-native compliance and customer experience platform designed specifically for financial institutions. It deploys specialized AI agents to automate critical workflows, including managing customer complaints with 97% identification accuracy, providing 100% review coverage for QA/QC, and enhancing customer service interactions. The platform also features modules for conversation intelligence, customer sentiment analysis, and real-time coaching signals. Spring Labs aims to help banks and fintechs scale operations, reduce manual effort, and maintain audit readiness by transforming data into actionable outcomes, rather than just insights. It integrates with existing systems like Five9, Genesys, Salesforce, and Zendesk, and can be configured to specific policies and scorecards in weeks.
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Pricing & Plans
Likely Not Free
Not publicly disclosed. Check springlabs.com for current pricing.
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