Customer Support & CX

Revenue.io, formerly ringDNA, is a comprehensive AI Sales Engagement and Conversation Intelligence Platform built natively on Salesforce. It offers real-time guidance, sales automation, and AI agents to empower high-performing sales teams. The platform unifies dialing, sales engagement, AI-powered coaching, conversation intelligence, and intelligent Salesforce dialing into a single solution, eliminating the need for multiple disconnected tools. It helps reps accelerate pipeline, improve forecasts, coach smarter, and save hours every week by automating activity capture and providing in-the-moment coaching. Trusted by companies like HPE and Nutanix, Revenue.io is designed for Salesforce teams with 15 or more seats, from mid-market to large global enterprises.

SquadStack.ai is India’s leading conversational AI platform, designed to automate sales, support, and collections using human-like Voice AI agents. The platform features Conversational Superintelligence™ for unique buyer interactions and Humanoid AI Agents capable of handling complex calls with ease. It also includes an In-App Voice AI Assistant for frictionless digital journeys, an Agent Management Platform, and AI Call Quality Analysis. SquadStack.ai helps businesses achieve significant outcomes, such as increased conversions, improved connectivity, and reduced costs, by providing autonomous AI solutions that remember past conversations and offer 360-degree context awareness. The platform is built for trust with enterprise-grade security, including ISO 27001 & SOC 2 Type II certification and data residency in India.

Bswan.ai provides an AI-powered player activation solution specifically for the iGaming industry. It leverages AI voice and messaging to re-engage inactive players and convert non-depositors into active players, aiming to increase Gross Gaming Revenue (GGR) by 20% without additional acquisition spend. The platform identifies high-potential players, launches localized voice and messaging campaigns, and guides players back to depositing through human-like AI conversations. Key features include human-like AI outbound calls, proven-to-convert funnels for non-depositors, and funnel analytics for improved ROI. It integrates via API or secure batch upload and provides real-time tracking of reactivation rates, FTD conversions, and GGR uplift.

Commotion is an AI Operating System designed to build an AI workforce, manage customer operations, and continuously learn from every interaction. It provides a unified platform for context, orchestration, and governed execution, empowering AI workers to take action rather than merely offering advice. The platform features practical capabilities for operational AI, including real-time speech and reasoning for faster customer interactions, unified visibility across systems, and strong governance for AI decisions. Commotion offers AI Workers as digital team members, a multi-agentic framework, and a Voice AI solution that delivers natural, human-level conversations with ultra-low latency and emotional understanding, eliminating traditional ASR to LLM to TTS pipelines.

Collab.com provides an AI-driven contact center suite designed to streamline customer interactions and empower teams. The platform unifies various communication channels, including voice, chat, WhatsApp, and social media, into a single interface. Key offerings include the OneContact Suite for core contact center operations, AI Studio for intelligent automation and agent assistance, and comprehensive analytics tools like Speech Analytics and Quality Monitoring. Collab.com supports flexible deployment options, including cloud, on-premises, or hybrid models, catering to businesses of all sizes across diverse industries. Its focus is on enhancing customer experience and improving agent productivity through AI-powered workflows and robust integration capabilities with CRMs like Salesforce and Microsoft Dynamics.

Heres is a Conversational AI studio specializing in creating custom, multichannel, and multilingual AI agents for businesses. Their solutions aim to automate processes and enhance customer experience across various sectors. They offer vertical solutions like ASK4Omnichannel for tailored AI agent development and SalusAgent, specifically designed for healthcare facilities to automate tasks such as bookings and document management. Heres provides an admin dashboard for monitoring and optimizing AI solutions, offering full control over interactions. Their modular architectural framework allows for intelligent orchestration and specialized vertical agents, with expertise in retail, e-commerce, healthcare, and public administration.

Calculator.now, operating as AI Table Talk, offers an AI-powered solution for restaurants to manage their phone calls around the clock. This tool ensures no call goes unanswered, providing 24/7 responsiveness with a friendly, human-like AI voice. It seamlessly handles reservations by checking table availability, confirming bookings, and sending automated reminders to reduce no-shows. Additionally, AI Table Talk captures complete phone orders and integrates them directly into a restaurant's POS system, utilizing specialized calculators like the Pizza Calculator for group orders or the Cake Serving Calculator for celebrations. The AI provides instant information on specials, parking, and can even answer cooking and ingredient queries using tools like the Garlic Clove to Powder Converter. With advanced NLP, it supports multilingual, natural conversations, understanding various accents and casual phrasing to make every guest feel at home. This frees up staff to focus on in-person service, lowers operational costs, and increases revenue by converting every call into an opportunity.

Cignara, previously known as Bujo AI, offers advanced AI solutions tailored for enterprise customer support. The platform deploys conversational AI agents that significantly reduce contact center costs, cut down response times, and enhance customer satisfaction across both phone and chat channels. It is designed to handle high volumes of customer interactions with natural, on-brand conversations that effectively resolve problems. Key features include AI voice agents that understand intent and manage complex scenarios, chat agents for troubleshooting and workflow completion, and an AI copilot to upskill staff by providing real-time answers and policies. Cignara is built for large B2C enterprises, integrating proprietary product data into an enterprise knowledge graph and handling complex scenarios, procedures, and call scripts while adhering to strict security and privacy standards like SOC 2.

Aaron.ai is an AI-powered telephone assistant specifically developed for medical practices, now integrated with Doctolib solutions. It takes all incoming calls, transcribes patient inquiries using AI, and automatically categorizes and prioritizes them. This allows practices to maintain 100% control over their phone lines, deciding when and for which concerns their phone rings, and even enabling flexible availability with an absence mode. The system streamlines practice management by allowing teams to process patient requests efficiently, set them to 'done' with a single click, and communicate via SMS using customizable templates. Aaron.ai aims to reduce phone interruptions, improve patient accessibility, and relieve the workload of practice teams, ensuring no patient inquiry goes unanswered.

Call an AI offers on-demand voice AI bots accessible via phone calls, providing a unique way to interact with AI for personal and business needs. Users can call specialized AI bots like Sophie the Therapist, Alex the Daily Planner, or Marvin for Tech Support. The service is priced at 15 cents per minute, with calls under 4 minutes being free, making it accessible for quick interactions. The platform aims to build proactive AI teammates with advanced voice, tool-use, knowledge, and memory capabilities. Future developments include memory across calls, adaptive AI based on user feedback, scheduled calls, customizable bot voices, and integrations with tools like email, Notion, and calendars.

Just AI specializes in GenAI transformation, providing comprehensive AI projects, ready-made GenAI solutions, and consulting services. They offer strategic GenAI implementation roadmaps and educational programs to train employees. Their platform, Just AI Agent Platform, allows for the deployment of AI agents within a company's infrastructure, supporting automation and integration. Solutions include smart data search, secure LLM usage with data masking, and on-premise GenAI deployment. They also offer a cloud version with a visual constructor for low-code automation and an open-source distributable for self-deployment, catering to various business needs from customer support automation to knowledge base management.

Level AI offers a comprehensive suite of advanced artificial intelligence solutions designed to transform customer experience and operational efficiency for service and contact center teams. Utilizing proprietary AI models, including generative AI and semantic intelligence, the platform provides features like AI Virtual Agents for resolving requests, Automated Quality Assurance for consistent scoring without sampling, and Agent Coaching derived from real conversations. It also offers Voice of the Customer insights to detect themes and sentiment shifts, and Agent Assist for real-time guidance during live interactions. Level AI helps businesses uncover hidden insights, proactively improve customer experiences, and drive growth by turning every customer interaction into actionable context.

MEGA.AI offers an enterprise AI outbound voice solution designed to transform debt collection processes. Utilizing human-centered AI voice agents, the platform automates tasks from initial contact to payment resolution, enhancing engagement and boosting efficiency. It is specifically built for mid-market agencies and enterprise first-party collections teams, ensuring 100% compliance and maximizing recovery rates. Key functionalities include collections management, cash collection and escalation, and dispute resolution, all handled with professionalism and empathy. MEGA.AI also features custom-built AI for enterprise needs, dialer expertise, conversation optimization, and human-AI collaboration, providing a comprehensive and integrated solution for improved cash flow and reduced costs.

Speechmatics is an AI speech technology company providing advanced solutions for enterprises, including highly accurate speech-to-text, real-time translation, and text-to-speech components. Their models are designed to understand diverse voices and accents across more than 55 languages, helping businesses leverage voice data effectively. The platform offers low-latency speech-to-text for multilingual, multi-speaker conversations and lifelike, human-sounding text-to-speech with sub-150ms latency. Speechmatics supports real-time voice agents, enabling developers to build agents that listen, understand, and respond naturally. The technology is deployable in cloud, hybrid, or on-premise environments, ensuring data privacy and control. It serves various industries such as media, healthcare, contact centers, finance, legal, and education.

Vaani Research Labs offers a sophisticated framework for developing next-generation voice AI agents capable of handling complex and extended human-machine conversations. Unlike first-generation AI voice systems, Vaani emphasizes linguistic skills, training, comprehension, and reasoning to create agents that are interactive, empathic, and conviction-steering. The platform aims to remove operational inefficiencies by providing 24x7 availability and hyper-personalization, allowing businesses to identify user needs in real-time and tailor interactions. It's designed to automate tasks that currently cannot be effectively handled by traditional AI or human augmentation, by rebuilding the voice AI stack from scratch.

AgentsHub, by Bibha AI Labs, is an AI Workforce Factory that empowers users to create and deploy digital employees with defined job titles, system prompts, tool access, and dedicated knowledge bases. These AI workers can be equipped with voices and phone numbers, handling tasks such as answering calls, qualifying leads, and conducting research. The platform features a multi-agent canvas for visual orchestration of AI teams, allowing for automated handoffs and escalation paths to human colleagues. AgentsHub integrates with over 500 tools, including CRMs, communication apps, and productivity software, and offers enterprise-grade security with SOC 2 Type II, ISO 27001, GDPR, and GDPR UK compliance. It aims to significantly reduce operational costs and improve response times for routine tasks.

Thoughtly empowers businesses to quickly build and deploy AI voice agents using a user-friendly no-code platform. It is designed to enhance contact center operations and reduce call wait times with advanced conversational AI. The platform transforms customer interactions through intelligent voice technology, handling phone calls efficiently in minutes. Thoughtly agents can manage both inbound and outbound calls for customer service, sales, and marketing. Users can build agents themselves or get assistance from Thoughtly. The platform also offers comprehensive analytics, detailed reports, and A/B testing to optimize communication strategies and understand customer behavior.

isLucid offers AI voice agents designed to transform customer experience for businesses by providing 24/7 availability and instant deployment. These self-learning AI agents continuously improve from every conversation, operating without manual intervention. The platform supports over 100 languages and dialects, enabling natural communication with a global customer base. A key differentiator is its military-grade security, utilizing a physical Agent Box that runs entirely on the user's infrastructure, ensuring data never leaves their building. isLucid handles inbound and outbound calls, schedules appointments, and manages inquiries, offering solutions for various industries like retail, healthcare, financial services, real estate, telecom, and insurance. It also provides email AI for handling customer correspondence and analytics for comprehensive insights into customer interactions.

Spitch is a Collaborative Agentic AI Platform designed to streamline customer support by unifying human agents and AI. It offers a suite of products including a Virtual Assistant for 24/7 voice and text queries, Speech Analytics to monitor conversations and gain insights, and Voice Biometrics for secure caller identification. The platform also features a Knowledge Agent for unified information delivery, a Chat Platform for live chat and intelligent chatbots, and Agent Assist to provide agents with necessary tools. Spitch helps businesses improve contact center efficiency, reduce costs, and enhance customer satisfaction through automated self-service and intelligent agent support. It integrates with existing backend systems and offers low-code/no-code deployment for fast implementation.

LiveX AI is an enterprise platform designed to transform customer experience into a growth engine by deploying human-like AI agents across all touchpoints. It unifies digital interactions (web chat, app, voice) with physical ones (holograms, kiosks, QR codes) to provide consistent, real-time assistance. The platform automates support, sales, and retention, handling tasks like resolving Tier 1 issues, processing returns, upselling products, and managing cancellations. Built with Google Cloud and NVIDIA, LiveX AI emphasizes security, compliance (SOC 2, HIPAA, GDPR, ISO), and seamless integration with existing business systems like Shopify, Salesforce, and Zendesk. It aims to boost self-resolution rates, increase conversions, and reduce churn for B2C enterprises.

VoiceSpin offers AI-powered contact center solutions designed for sales and support teams, enabling businesses to connect with prospects and customers, improve customer experience, and drive sales. The platform provides a suite of AI tools including AI Dialer, AI Voice Bot, AI Chatbot, AI Messaging, and AI Speech Analyzer. It supports both inbound and outbound call center operations, offering features like predictive dialer, power dialer, AI voice agent, AI call answering service, and automatic call distribution. VoiceSpin integrates with popular CRMs like Salesforce, Zendesk, and HubSpot, and supports omnichannel communication across email, live chat, WhatsApp, Instagram, and Facebook. With over 19 years in the industry, VoiceSpin aims to streamline operations and optimize team performance for SMBs and large enterprises.

Primas Group offers comprehensive end-to-end digital solutions designed to transform business communications and operations. Their offerings include the Primas CX Suite, which enhances customer engagement with AI and omnichannel capabilities, featuring AI Chatbot Solutions, AI IVR, AI Agent Assistant, and call recording. They also provide industry-specific solutions for healthcare, insurance, retail, and financial sectors, alongside expert-managed services like AI IVR Voicebot Implementation and business application development. Primas Group focuses on integrating AI and advanced capabilities into existing contact center systems like Avaya or Cisco, aiming to reduce costs, improve efficiency, and accelerate ROI without requiring full system replacements.

CourseRev.ai provides AI-powered solutions specifically designed for golf course operations, automating tee time bookings, customer service, and payment processing. Its AI Voice Concierge handles phone calls 24/7, recognizing returning players and suggesting optimal tee times. The Course Agent offers a smart booking experience directly on the golf course's website, guiding players through reservations in multiple languages. Additionally, CourseRev.ai includes a web booking system that integrates with existing tee sheets, a waitlist feature for fully booked slots, and automated reminders to reduce no-shows. This comprehensive platform aims to reduce staff workload, increase booking capacity, and enhance the overall golfer experience by ensuring precision and consistency in every interaction.

CallHippo is an AI-driven communication automation platform designed to help businesses automate customer engagement, scale conversations, and personalize messaging. The platform offers a comprehensive suite of tools including a reliable cloud-based business phone system, an omnichannel inbox for unified communication, and a WhatsApp Business API. CallHippo AI features include AI Sales Agents, AI Phone Agents, AI Voicebots, and AI Copilots to handle calls, qualify leads, book meetings, and resolve queries 24/7 in multiple languages. It also provides a Parallel Dialer for increased lead engagement and real-time analytics for data-backed decisions. The platform is built for businesses of all sizes, from startups to enterprises, offering features like 3-minute setup, smart call routing, and over 100 integrations with popular CRMs and productivity tools.