Customer Support & CX

Hiya: Spam Blocker & Caller ID offers a comprehensive suite of solutions designed to protect users from unwanted calls and enhance business communication. It provides advanced spam and fraud call blocking, real-time AI voice detection, and robust caller ID features. For businesses, Hiya offers branded call display, number registration to improve caller reputation, and AI voice agents for sales automation and customer service. The platform helps carriers secure their networks and provides analytics to combat spam and fraud effectively. Hiya also includes a consumer-focused AI Phone app with an AI assistant for spam protection, call screening, and automated note-taking, making communication smarter and safer for everyone.

Block-Spam is an AI-powered call blocker designed for iOS and Android devices, effectively stopping unwanted spam calls in real time. With over 1 million satisfied users, this tool leverages artificial intelligence to identify and block nuisance calls, ensuring a quieter and more private phone experience. It aims to help users regain control over their mobile communication by preventing telemarketers and robocalls from reaching them. The application is free to use, making advanced call protection accessible to a wide audience on their preferred mobile platforms.

Newo.ai offers an AI receptionist solution designed to automate front desk operations for businesses. It answers calls, texts, and social media inquiries instantly, 24/7, and can book appointments directly into existing calendar, CRM, or PMS systems. The platform supports multilingual communication across 60 languages and integrates with various CRMs. Newo.ai aims to reduce missed calls, improve lead capture, and increase revenue by handling customer interactions efficiently, even after business hours. It also features an omnichannel chatbot, AI lead nurturing, and instant callback for web forms, making it a comprehensive solution for customer engagement and support.

OmniSolutions Inc. specializes in creating AI voice agents, email and SMS automations, and lead-ready websites for various service-based businesses. The platform is designed to prevent missed leads by automating customer interactions, from answering calls and booking appointments to collecting payments. It offers a comprehensive solution that integrates voice AI, CRM systems like Salesforce and HubSpot, messaging, and calendar bookings. OmniSolutions aims to provide a reliable and scalable system that can be managed and improved without needing to stitch together disconnected tools, ensuring businesses can launch campaigns and optimize their customer funnels effectively.

AI Emoji Maker - Merge Emoji provides a free AI-powered tool for generating unique emojis quickly and easily. Users can create custom emojis, including 'rizz emojis,' by leveraging artificial intelligence. The platform simplifies the process of making personalized emojis, allowing for instant copying and pasting to share with friends across various platforms. It aims to offer an accessible solution for those looking to create their own emojis without complex design skills, serving as an alternative to features like Genmoji.

BookingBee.ai is an AI-powered appointment scheduling software specifically designed for beauty and wellness businesses such as salons, spas, med spas, and barbershops. It acts as a virtual receptionist, answering calls and managing bookings 24/7, ensuring no client calls are missed. The platform offers industry-specific AI that understands services, pricing, and schedules, along with multi-language support and easy integration with existing salon software like Meevo and Mindbody. Key features include parallel call handling, automated client reminders to minimize no-shows, and personalized email campaigns for client re-engagement. BookingBee.ai also provides a real-time dashboard for business insights, helping owners understand customer engagement and service utilization.

Puretalk AI is an all-in-one conversational AI solution designed to enhance customer communication across multiple channels. Its multi-modal platform ensures businesses stay connected 24/7, offering AI agents that can engage customers via phone, web, and SMS. The platform features Humanized Conversational AI® that adaptively learns from customer interactions, ensuring secure and compliant communication. Users can create and deploy stateful, multi-task AI agents using an intuitive agent builder and API-first architecture. Puretalk AI supports massive scalability, handling millions of concurrent calls for lead qualification and large-scale call campaigns, all managed from a single dashboard. It also offers effortless campaign calling with AI-powered batch outreach, optimized for performance and conversion. The solution is built with enterprise-grade compliance, aligning with HIPAA, SOC 2, and GDPR standards, and integrates seamlessly with popular booking tools, CRMs, and workflow systems.

Liberate is an AI platform specifically designed for the insurance industry, offering advanced AI agents for sales, servicing, and claims. It integrates directly into core insurance systems to automate the resolution of calls, emails, and SMS, ensuring 24/7 support without wait times. The platform features Voice AI that can handle inquiries, verify identity, gather details, and file claims, freeing up human agents for more complex tasks. Liberate supports multiple languages (English, French, Spanish) and provides a reporting dashboard with call transcripts, sentiment analysis, and a proprietary "smoothness" score for conversations. It aims to boost efficiency, cut costs, and enhance customer service for carriers, agencies, and brokers.

AviaryAI develops AI voice agents and knowledge base solutions specifically for credit unions, banks, and insurance providers. The platform automates outbound calls at scale for critical tasks such as collections, new member onboarding, loan servicing, and card activation. It features ultra-realistic AI voice conversations with two-way, adaptive dialogue, and intelligent workflow automation for frictionless scheduling and seamless data collection. AviaryAI emphasizes industry-leading security and compliance, with private and compliant AI models, SOC 2 certification, end-to-end encryption, and comprehensive audit trails. The tool is designed to capture missed opportunities and drive valuable interactions, offering personalized follow-ups and integrated notifications.

Overhyped AI deploys an AI voice agent to enhance product adoption and customer success by providing white-glove onboarding and continuous assistance. This tool aims to activate every account and significantly reduce the time users take to find value in a product. It offers a high-touch experience to every user through a natural, voice-first interaction with high-quality, low-latency voices. The agent proactively assists users based on their behavior and predefined goals, seamlessly integrating into the product UI. It also provides valuable insights by analyzing transcripts, drop-off points, and user queries to refine product UX. Supporting 16 languages, Overhyped AI is designed to serve a global user base efficiently.

Elora provides generative AI chat and call assistants designed to automate and enhance business communications. It offers both internal chat assistants for streamlining information within companies and external chat assistants that integrate into websites to engage users. Additionally, Elora features incoming and outgoing call assistants to revolutionize the handling of repetitive calls, such as customer inquiries or follow-ups on unpaid invoices. The platform is designed for easy setup, requiring no coding, and allows users to monitor and optimize assistant performance from a central dashboard. Elora aims to improve customer satisfaction, boost productivity, and integrate seamlessly into existing business operations.

MimerAI offers real-time voice and chat AI agents designed to make any website or web application voice-interactive and humanize digital interactions. These AI agents can answer questions, book meetings, place orders, drive engagement, and handle phone calls without missing any. They are available 24/7 across all channels, including web, app, and phone, with widgets ready for deployment on any website. Powered by cutting-edge, proprietary voice AI technology, MimerAI ensures ultra-low latency, 99.99% uptime, and guaranteed security through self-hosted, end-to-end engineering, eliminating the need for third-parties. The platform supports all major languages and allows users to easily configure and deploy agents through its Studio.

Probe Group is a leading provider of customer experience (CX) and business process outsourcing (BPO) services, dedicated to delivering meaningful experiences through empowering people, driving innovation, and harnessing technology. They emphasize a 'uniquely digital, naturally human' approach, integrating digital innovation with a strong focus on human connection and empathy. The company offers a range of solutions, including CX strategy, real-time speech analytics, conversational AI, and digital transformation. Their services are designed to create exceptional customer experiences by building digital environments that foster understanding and personal connection, crucial for CX success. Probe Group operates through various brands like Probe CX, Convai, Innovior, MicroSourcing, and Beepo, catering to diverse client needs.

Wordibly offers professional transcription services combining advanced AI with expert human insight to deliver fast, reliable, and accurate transcripts. Users can choose from 100% human, AI + human, or AI-only options, tailored to specific accuracy and turnaround needs. The platform supports seamless collaboration with real-time editing tools and allows sharing of transcription credits. Beyond transcription, Wordibly also provides global translation services in nearly any language, ensuring localized nuance. It caters to diverse industries including market research, academia, healthcare, legal, and podcasting, with specialized expertise and compliance, such as HIPAA for medical transcription. The service charges per audio minute, offering transparent pricing with no hidden fees.

VXT is a comprehensive VoIP phone system specifically tailored for law firms, designed to automate, integrate, and accelerate phone call management. It provides integrated calling and SMS capabilities, along with an AI notetaker for meetings and calls, which transcribes and summarizes conversations. The system seamlessly integrates with over 25 legal practice management software solutions, enabling automatic time tracking, call recording, and transcription, with notes saved directly to legal software. VXT aims to simplify communication for attorneys by offering a mobile and powerful system that runs on various devices, ensuring efficiency and accurate record-keeping for legal professionals.

Botlhale AI offers advanced call center intelligence and multilingual speech APIs designed to help African businesses connect with their customers in their native languages. The platform, featuring Vela 3.0, provides in-depth post-call speech analytics, automatically evaluating agent performance and handling conversations in multiple African languages. Vela efficiently interprets customer conversations, identifying trends, pain points, and opportunities to empower data-driven decisions that enhance both customer experience and operational efficiency. Botlhale AI's API playground allows businesses to integrate intelligent voice features, supporting languages like Setswana, isiZulu, XiTsonga, IsiNdebele, English (SA), isiXhosa, Tshivenda, siSwati, Sesotho, Sepedi, Afrikaans, Kinyarwanda, and Swahili, with more languages continuously being added.

Peerlogic provides an AI-powered phone system, featuring an AI receptionist named Aimee, specifically designed for dental and veterinary practices. Aimee handles incoming calls, texts back missed calls, answers patient questions, and books appointments 24/7, ensuring no patient interaction is missed. The platform offers powerful analytics to monitor call volume, follow-up rates, and conversion trends, helping practices recover missed revenue and optimize marketing channels. Peerlogic also streamlines front-desk workflows, reduces no-shows with automated reminders, and provides conversational insights to boost efficiency. It integrates seamlessly into existing workflows, offering a mobile app and enterprise-grade reliability for single practices, multi-location groups, and DSOs.

Trovex.ai is an AI-powered platform designed to enhance the skills of customer-facing teams through realistic simulations. It enables sales and support representatives to practice real-life sales conversations, receive AI-driven feedback, and improve their performance at scale. The platform focuses on practical application, allowing teams to hone their communication and sales techniques in a controlled environment. By simulating various customer interactions, Trovex.ai helps organizations ensure their teams are well-prepared, leading to better customer engagement and improved sales outcomes. It's an effective solution for companies looking to standardize training, scale skill development, and boost overall team readiness.

agent-starter-react is a comprehensive starter template designed for LiveKit Agents, offering a robust voice AI frontend application built with Next.js. This tool facilitates real-time voice interaction, camera video streaming, and screen sharing capabilities. It integrates various audio visualizer styles, including bar, grid, radial, wave, and aura, to enhance user experience. Users can also incorporate virtual avatars and customize branding, colors, and UI text through flexible configuration options. The template leverages Agents UI components for core elements like media controls and chat transcripts, allowing for easy customization and integration with LiveKit's JavaScript SDK, making it ideal for developing sophisticated voice AI applications.

Orga AI provides a platform for enterprises to deploy real-time multimodal AI agents capable of seeing, listening, and speaking to customers. This solution aims to improve customer support, automate processes, and integrate quickly through a single API. The platform combines a powerful API with easy-to-use SDKs, facilitating simple, secure, and scalable integration of multimodal AI into business operations. Orga AI agents can act as a first-line support, handling immediate requests, preparing human teams for complex cases, and managing tasks like refunds and claims. It also offers agile and scalable processes, assessing and adapting services to enterprise needs, including initial damage assessments and high-volume processing. The AI agents are designed to offer an interaction experience blending vision, voice, and empathy, analyzing surroundings via camera, interpreting scenes, and responding naturally with human-like tone and rhythm.

CallMiner is a global leader in AI-powered conversation intelligence and customer experience (CX) automation. Its platform captures and analyzes all omnichannel customer interactions, from audio and screens to surveys, providing complete visibility and analytics. The AI uncovers insights from 100% of interactions to understand CX trends and opportunities enterprise-wide. CallMiner supports agents with data-driven coaching and real-time assistance to boost efficiency and customer outcomes. It also offers automation features like AI virtual agents, real-time multilingual translation, and event-based customer feedback to drive smarter, personalized CX initiatives. The platform is designed to improve CX, enhance agent performance, and reduce operational costs across various industries including healthcare, communications, retail, finance, and insurance.

Xdroid is an AI-powered customer interaction intelligence platform designed to transform customer conversations into actionable business insights. It offers products like VoiceAnalytics, TextAnalytics, and AgentAssist to analyze speech and text interactions, providing capabilities such as NPS prediction, sentiment analysis, early churn prediction, and 100% automated quality monitoring (AQM). The platform helps organizations drive meaningful improvements in customer loyalty, identify revenue growth opportunities, and enhance operational efficiency by uncovering patterns in customer behavior. Xdroid supports various industries including BFSI, telecommunications, and retail, and is suitable for roles like Contact Center Managers and Quality Managers looking to optimize performance and compliance.

XSELL Technologies offers an AI-driven platform, Agentic Voice, specifically designed for healthcare to enhance patient engagement and optimize call center operations. The platform provides AI-powered, real-time agent coaching based on top performer actions, and offers supervisors real-time insights for targeted coaching. Agentic Voice automates repetitive tasks, freeing up the careforce for more complex workflows with empathetic, human-like conversations. It is built for healthcare, ensuring trust, compliance, and scalability, and has been deployed with Fortune 50 healthcare clients. The solution aims to improve conversion rates, reduce average handle time, decrease transfer rates, and boost NPS scores, ultimately lowering the cost of care and enhancing patient experience.

Teleforce offers a comprehensive revenue operating system designed to empower businesses by integrating essential communication and operational tools. This platform combines cloud telephony, CRM functionalities, AI automation, verification services, and marketing tools into a single, unified solution. It aims to streamline communication, enhance sales processes, and ensure secure business scaling. By centralizing these critical functions, Teleforce helps organizations manage customer interactions more effectively, automate routine tasks, and gain insights to drive revenue growth and operational efficiency.