Xdroid

Xdroid is an AI-powered speech analytics platform that transforms customer interactions into valuable business insights. It helps businesses improve customer experience, boost revenue, and drive operational efficiency.

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At a glance

Pricing

Likely Not Free · Enterprise

Free tier

API

Skill level

Technical

About

What is Xdroid?

Xdroid is an AI-powered customer interaction intelligence platform designed to transform customer conversations into actionable business insights. It offers products like VoiceAnalytics, TextAnalytics, and AgentAssist to analyze speech and text interactions, providing capabilities such as NPS prediction, sentiment analysis, early churn prediction, and 100% automated quality monitoring (AQM). The platform helps organizations drive meaningful improvements in customer loyalty, identify revenue growth opportunities, and enhance operational efficiency by uncovering patterns in customer behavior. Xdroid supports various industries including BFSI, telecommunications, and retail, and is suitable for roles like Contact Center Managers and Quality Managers looking to optimize performance and compliance.

Best used for

Ideal for contact center managers and quality managers who need to gain insights from customer conversations, improve agent performance, and ensure compliance. Especially valuable for organizations looking to reduce churn, boost sales, and enhance overall customer satisfaction through data-driven decisions.

Common actions

analyze customer interactions

improve customer experience

monitor agent performance

predict customer churn

enhance compliance

Capabilities

Key features

AI-powered speech analytics
Text analytics
Agent assistance
NPS prediction
Sentiment analysis
100% automated quality monitoring
Early churn prediction

Target Audience

marketerproduct managersmall business owner

Integrations

amazon-connect

Pricing & Plans

Likely Not Free · Enterprise

Not publicly disclosed. Check xdroid.com for current pricing.

FAQs

What types of customer interactions can Xdroid analyze?

Xdroid can analyze both voice and text-based customer interactions. This includes calls, emails, and chat messages, allowing for comprehensive insights across various communication channels within a contact center environment.

How does Xdroid help with compliance and risk management?

Xdroid enables 100% automated quality monitoring (AQM) to ensure all interactions adhere to regulatory standards. It helps identify potential compliance breaches and risks by analyzing conversations at scale, as demonstrated by its use in helping Principal Insurance save millions in fines.

Can Xdroid provide real-time assistance to agents?

Yes, Xdroid offers an AgentAssist solution that provides real-time guidance to agents during calls. This feature helps improve KPI adherence and agent performance by offering in-call support and automating post-call quality assurance.

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AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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