XSELL Technologies

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XSELL Technologies is a Customer Support & CX tool that transforms patient engagement with Agentic Voice, a scalable AI solution. It enhances healthcare interactions, reduces costs, and improves outcomes through human-like conversations.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Technical

About

What is XSELL Technologies?

XSELL Technologies offers an AI-driven platform, Agentic Voice, specifically designed for healthcare to enhance patient engagement and optimize call center operations. The platform provides AI-powered, real-time agent coaching based on top performer actions, and offers supervisors real-time insights for targeted coaching. Agentic Voice automates repetitive tasks, freeing up the careforce for more complex workflows with empathetic, human-like conversations. It is built for healthcare, ensuring trust, compliance, and scalability, and has been deployed with Fortune 50 healthcare clients. The solution aims to improve conversion rates, reduce average handle time, decrease transfer rates, and boost NPS scores, ultimately lowering the cost of care and enhancing patient experience.

Best used for

Ideal for healthcare providers and payors who need to automate routine patient interactions, improve call center efficiency, and enhance overall patient experience. Especially valuable for organizations looking to reduce costs, increase conversion rates, and improve NPS scores through scalable, human-like AI conversations.

Common actions

automate patient engagement

improve call center performance

reduce operational costs

enhance patient experience

coach call center agents

Capabilities

Key features

AI-powered agent coaching
Real-time supervisor insights
Agentic Voice for healthcare
Deterministic intelligence
Contextual reasoning
Human-like AI conversations

Target Audience

doctornurseproduct managerstartup founder

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check xselltechnologies.com for current pricing.

FAQs

How quickly can XSELL Technologies be implemented and deliver results?

XSELL's solution is designed for a streamlined 90-day implementation. The first month focuses on required integrations, which can be expedited with cross-team coordination. The majority of the timeline is then dedicated to model training and fine-tuning to optimize the system for specific needs.

Can XSELL's platform handle high traffic volumes in a contact center?

Yes, XSELL is built to support large-scale operations and has processed over 500 million real-time recommendations. Its platform is designed to handle the complexities of high-volume contact centers for globally recognized brands with ease and precision.

How does XSELL Technologies help improve Net Promoter Scores (NPS)?

By equipping agents with real-time coaching and support, XSELL enables them to provide more personalized and effective service. This leads to higher customer satisfaction, with businesses using XSELL typically seeing an average 21% improvement in their Net Promoter Scores.

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AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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