Customer Support & CX

HUEX Labs introduces AIDA, an Automated Intelligent Drive-Thru Assistant designed to revolutionize the quick-service restaurant experience. Built by franchisees and AI technologists, AIDA leverages patent-pending Voice AI technology to automate end-to-end order taking in drive-thrus. It boasts 95% accuracy in noisy environments, accent/dialect generalization, and human-like voice output to personify a brand's best practices. Beyond automation, HUEX Labs provides an Analytics Dashboard, offering advanced insights into drive-thru conversations to identify actionable improvements, benchmark customer sentiments, and enhance hospitality. The core Conversational AI Engine is multi-lingual, domain-agnostic, and requires significantly less data for adaptation, making it a robust solution for reducing turnover, cutting overhead, and increasing sales.

Jatayu Healthcare Technologies develops AI/ML-based products to streamline healthcare processes, focusing on reducing contact points and enabling voice-controlled commands. Their flagship product, VoiceDocAI, is an AI-driven dictation application designed for the healthcare industry, boasting 95% accuracy for medical report generation. It supports Indian English with various accents and incorporates an extensive library of medical terminology and specialty-specific vocabulary. VoiceDocAI's AI-NLP technology comprehends context, medical phrases, acronyms, and abbreviations, minimizing the need for extensive editing. The application is available in both cloud and on-premise formats, offering flexibility to healthcare professionals.

Avoca AI is an AI front office solution specifically designed for home service businesses, offering always-on agents that handle calls, fill job boards, and keep teams focused on core work. Key features include AI-powered customer service representatives (CSRs) for 24/7 job booking, a simple scheduler for self-service, and web chat integration to engage site visitors. It also provides 'Win Back' features like speed-to-lead response and outbound campaigns for re-engagement, alongside Google LSA integration. The platform includes a 'Coach' for real-time scoring and analytics, and deep CRM integration with ServiceTitan. Avoca aims to increase booking rates, improve lead response times, and reduce QA time for service businesses.

Convoso is a leading AI-powered call center software designed to significantly boost contact rates and revenue for businesses. It provides advanced outbound dialer software and AI-driven tools specifically tailored for sales and customer engagement. The platform focuses on delivering more conversations and conversions through features like predictive and power dialing, dynamic scripting, and smart lead management. Convoso also emphasizes compliance, offering robust tools and expert advisors to navigate telemarketing regulations. With capabilities such as omnichannel communication (voice, email, SMS), workflow automation, and comprehensive reporting, Convoso aims to enhance agent productivity and overall ROI, helping businesses achieve their growth targets.

Assisto Technologies Pvt. Ltd specializes in providing advanced conversational AI products and solutions. Their core offering includes the iAssist NLP framework, designed to facilitate human-like interactions for virtual assistants. This technology empowers organizations to significantly scale their operational capabilities and enhance customer support. Beyond conversational AI, Assisto also integrates voice assistant functionalities, allowing for diverse interaction methods. Furthermore, the platform provides instant analytics tools, enabling businesses to efficiently analyze their data and gain actionable insights. This comprehensive suite of AI tools aims to simplify complex processes and add value to business operations.

i3Simple Web Solutions offers AI-powered voice agents designed to automate calling processes for businesses. This tool provides 24/7 call management, enabling companies to efficiently handle customer inquiries and other communications around the clock. By leveraging artificial intelligence, i3Simple aims to streamline customer service operations and provide virtual assistance, reducing the need for constant human intervention. It is particularly beneficial for solopreneurs and small businesses looking to improve their customer support capabilities and manage call volumes effectively without significant overhead.

Fawks AI offers an intelligent conversational AI voice assistant designed specifically for businesses to enhance customer interaction. This platform utilizes AI agents that can autonomously resolve customer tickets across various channels, including chat, email, and voice. A key differentiator for Fawks AI is its use of Agentic Playbooks, which are editable blueprints of Standard Operating Procedures (SOPs). This approach provides transparency and control over the AI's actions, moving beyond traditional 'black-box' AI tools. The AI agents are capable of taking action, following defined SOPs, and explaining their decisions, ensuring a more accountable and efficient customer support system.

Inteliconvo is an AI Voice Agent platform designed to revolutionize customer conversations across various touchpoints. It offers AI Agent Automation for 24/7 support, real-time assistance for human agents with contextual suggestions, and advanced conversational intelligence to analyze interactions for actionable insights. The platform also includes Automated QA to monitor 100% of customer interactions for compliance and quality, and AI-Powered Coaching for continuous team improvement. Inteliconvo provides tailored solutions for sales, customer support, and customer retention, helping businesses scale outreach, optimize operations, and improve customer experience. It aims to drive growth, enhance satisfaction, and minimize churn through intelligent, personalized interactions.

InTouchNow AI provides state-of-the-art conversational AI voice agents specifically designed for GP practices, doctors, and clinics. The platform aims to eliminate the '8am rush' by instantly answering calls, triaging patients, and booking appointments 24/7. It leverages advanced AI technology to understand and respond to patient questions, following practice-specific call handling processes. Key features include AI + Human Hybrid Call Handling, Total Triage Call Handling, and AI Appointment Booking, available in 33 languages. The tool helps reduce operational costs, improve patient access, and free up reception staff for more complex tasks, ultimately boosting job satisfaction and reducing staff turnover.

New Digital Intelligence (NDI) empowers mid-sized organizations with ready-to-use AI employees and Generative AI solutions. They specialize in implementing standardized AI solutions from world-class partners and developing their own AI products to solve common business problems. NDI offers a pure pay-per-use model with no upfront costs or volume commitments, guaranteeing savings and continuous optimization. Their services include implementing and operating customer-facing AI Assistants that leverage an organization's website and data sources for effective client conversations. NDI also provides rapid, ready-to-use prototypes to fast-track implementations, ensuring full client satisfaction through ongoing monitoring and evolution.

Minerva CQ is an AI copilot specifically designed for contact center agents, aiming to make them faster and calls shorter. It drives customer conversations forward in real-time with a unique adaptive agent experience. The tool streamlines each interaction and ensures effective resolution by providing adaptive workflows, dialogue suggestions, behavioral cues, and knowledge surfacing. Minerva CQ analyzes millions of customer-agent interactions to create an experience that adapts to the conversation flow. It pulls insights and omnichannel data before and during calls, and after the conversation, it offers auto-summarization, passive NPS/CSAT, and identifies training opportunities.

Pharmesol is an AI-powered pharmacy assistant designed to automate various tasks within pharmacy operations, including calls, SMS, document processing, and workflows. It integrates with existing Pharmacy Management Systems (PMS) like PioneerRx, FrameworkLTC, and WellSky to streamline operations. The tool handles hundreds of tasks per hour, such as refill requests, intake calls, prescription status checks, payment collection, prior authorizations, and delivery coordination. Pharmesol aims to free up pharmacy staff to focus on patient care by resolving a majority of calls without human intervention, reducing phone volume, and automating documentation and data processing. It is HIPAA compliant and SOC 2 Type II certified, ensuring patient data privacy and security.

Free-TTS unlimited words is an AI-powered text-to-speech tool hosted on Hugging Face, offering unlimited word conversion. Users can input text and select from various voices to generate audio. The tool provides options to adjust the speech rate and pitch, allowing for personalized audio output. This makes it a flexible solution for anyone needing to convert written content into spoken words without concerns about length restrictions, ideal for creating voiceovers, audio content, or simply listening to text.

Voctiv offers an AI-powered communication platform designed to help local businesses manage their customer interactions efficiently. This affordable AI assistant ensures businesses never miss a call, automatically qualifies leads, and books appointments around the clock. It provides exceptional customer service, allowing business owners to focus on their core operations. Key features include 24/7 call handling, smart appointment scheduling integrated with existing calendars, customizable AI personality, and spam call filtering. Voctiv also offers instant call summaries and multilingual support, making it suitable for diverse customer bases. The platform is quick to set up, requiring no technical skills, and operates on flexible month-to-month plans without long-term contracts.

Voice Dream Reader is a leading AI text-to-speech application designed to transform various text formats into natural-sounding audio. Users can listen to PDFs, textbooks, emails, documents, articles, and more, making content accessible and convenient. The app boasts over 200 human-quality premium voices with different accents and dialects, enhanced by AI for a better listening experience. It supports a wide range of file formats including PDF, EPUB, DAISY, Microsoft Word, and HTML, and allows content to be loaded from sources like Dropbox, Google Drive, and Pocket. A key feature is its offline functionality, ensuring fast load times and data privacy, making it ideal for use anywhere without an internet connection. The app also offers visual interaction with synchronized word and line highlighting to boost comprehension and reading skills.

ConvoZen.AI is a comprehensive conversational AI agent platform designed to supercharge contact centers with intelligence. It offers autonomous, multilingual AI agents that can execute workflows across various channels including voice, WhatsApp, email, chat, and social media. The platform ensures context retention across sessions, features sub-second voice latency, and handles natural interruptions. ConvoZen.AI also provides an Analyzer AI Agent to turn calls, chats, and emails into actionable data, a Supervisor AI Agent for quality control and sentiment analysis, and a Copilot AI Agent to assist human agents with real-time intelligence and next-best actions. It supports a full-stack platform with capabilities like reporting, AI Agent Studio, and a knowledge base, adaptable across industries like automotive, retail, banking, and healthcare.

Botphonic is an AI-powered call assistant platform designed to automate and scale customer communication using smart voice technology. It handles both inbound and outbound calls, performing tasks such as scheduling appointments, managing calendars, and updating CRM software. The tool offers over 65 voice options and supports more than 20 languages, aiming for a human-like interaction experience. Key features include customized workflows, live transcription, data security, and multilingual support. Botphonic integrates seamlessly with popular business tools like Salesforce, HubSpot, Zoho, and Zapier, enabling automated workflows and real-time data synchronization. It is designed to improve efficiency, enhance business service, and minimize operational expenses by automating repetitive call-related tasks.

Collaborative Conveyancing offers unique AI-driven solutions specifically designed for conveyancers to enhance efficiency and reduce friction in property transactions. The platform features an Enquiry Manager for easy management of case enquiries, allowing users to track, respond, and generate documents. It also includes a Voice AI tool to transform calls, aiming to speed up transactions, drive down enquiries, and create overall efficiencies. The solutions are compliant and risk-aligned, helping conveyancers manage their workload more effectively, reduce tension between parties, and improve client service. The platform offers both a free basic plan and a premium paid plan for its Enquiry Manager.

Roojoom provides AI-powered solutions designed to optimize customer journeys for both SMBs and large enterprises. For SMBs, it offers PickMyCall, an AI voice assistant that acts as a 24/7 receptionist, booking appointments and qualifying leads. Enterprise clients benefit from Roojoom's platform for orchestrating individualized customer journeys across all touchpoints, from onboarding to re-engagement. The platform uses AI-based journey logic to achieve business goals, enabling marketers to set objectives while the AI handles execution. It supports continuous, omni-channel journeys with memory functionality and auto-generates user experiences for web-based channels without requiring coding. Roojoom aims to transform customer service with intelligent service journeys, guiding customers through self-service options and seamlessly escalating to agents when necessary.

NVIDIA Parakeet TDT 0.6B V2 is a real-time microphone transcription tool designed for immediate speech-to-text conversion. This AI-powered application allows users to speak into their microphone and receive instant transcription of English speech. It leverages Automatic Speech Recognition (ASR) and Speech-to-Text (STT) technology, eliminating the need for any model downloads. The tool is accessible via a Hugging Face Space, making it easy to use directly from a web browser. Its primary function is to provide quick and accurate transcriptions, making it suitable for various applications where live speech needs to be converted into text on the fly.

Recordkit is an iOS mobile application designed to simplify the recording and transcription of phone calls and voice notes. It offers a friction-free call recording experience, making it feel as natural as placing a call. The app provides accurate, AI-powered transcriptions that can be saved, edited, and shared, eliminating the need for manual note-taking. With crystal-clear audio quality, Recordkit ensures every detail is captured and easily referenced. It also features secure, encrypted cloud storage for recordings and seamless sharing options to platforms like Google Drive and Dropbox. Users can customize recording configurations and benefit from lightning-fast processing speeds for transcriptions, making it an intuitive and reliable tool for documenting important conversations.

The Heartbeat is an AI/ML-enabled Call Analytics solution designed for contact centers to improve customer experience and agent productivity. It offers comprehensive features for auditing, analyzing, aggregating, and coaching agents' phone calls. The platform generates highly accurate call transcripts, extracts conversation insights, and provides tools like speech analytics, quality assurance, and call coaching software. Key capabilities include Agent Performance Analytics, Mono/Stereo Audio Analysis, Multilingual Audio Call Processing, Call Summarization, Call Quality Score, and Post Call Analytics. It integrates with popular cloud drives for easy call record fetching and helps identify call drivers, improve operational efficiency, and enhance agent training.

AtomixWeb offers a curated directory of open-source AI infrastructure and blueprints, enabling businesses to discover and deploy production-ready applications and AI agents. The platform focuses on providing technical implementation blueprints for high-performance self-hosted environments, supporting tools like Odoo, n8n, Activepieces, and ERPNext. Beyond the directory, AtomixWeb provides agentic AI services, custom web application development, and workflow automation. They also offer managed setup and infrastructure services for platforms like Hostinger, AWS, or private VPS, ensuring businesses can scale with robust open-source solutions and autonomous AI automation. Their services are trusted by teams from companies like EPAM, Linnovate, and IBM.

SocialHub.AI is the world’s first AI-native Customer Intelligence Platform, moving beyond traditional CRM and CDP solutions. It offers a unified AI system that transforms strategy, data, marketing, and loyalty into continuous, end-to-end customer value creation. The platform includes an AI Advisor for market research and growth strategy, an AI Data Scientist for operational insights and analytics, and an AI Marketing Master for campaign objectives, audience segmentation, and personalized content. It also features hyper-personalized loyalty programs that analyze member data and trigger multi-channel engagement in real-time. Built on a cloud-native architecture, SocialHub.AI integrates with over 50 enterprise systems and supports human-AI co-creation workflows.