Customer Support & CX

This course provides a comprehensive guide to building real-time AI voice agents, moving beyond basic tutorials to focus on production-ready systems. Participants will learn to create an AI agent call center capable of receiving and making calls via Twilio, searching live property data using Superlinked, and running real-time conversations powered by FastRTC. The curriculum also covers improving STT and TTS systems with Moonshine, Fast Whisper, Kokoro, and Orpheus 3B, and deploying open-source models on Runpod for GPU acceleration. The course is structured week-by-week, offering articles, code, and live sessions for a deep dive into complex, end-to-end applications.

Bluejay is a comprehensive quality assurance platform designed for AI agents, specifically focusing on voice and chat interactions. It enables rigorous testing of conversational AI agents both before and after deployment, allowing users to simulate edge cases, catch regressions, and benchmark performance. The platform helps validate workflows, replay production calls, and stress-test agents using lifelike Digital Humans across various modalities. Bluejay aims to improve every interaction through real-world simulations and actionable observability, helping organizations save time, reduce defects, and ensure the robustness of their AI systems. It supports continuous feedback and constant improvement for AI agents in industries like customer services, healthcare, financial services, and logistics.

TYT CONTACT CENTER offers advanced digital solutions by integrating artificial intelligence with human expertise to deliver exceptional customer experiences. The platform focuses on automating processes, optimizing results, and strengthening connections between brands and clients. Key offerings include virtual agents for 24/7 natural conversations via voice and chat, intelligent assistants that guide and empower human agents in real-time, and AI analytics for intelligent decision-making and automatic control of interactions. TYT Center serves a wide range of industries, including Airlines, Automotive, Finance, Healthcare, Retail, and Telecommunications, providing tailored solutions to meet diverse challenges and achieve measurable, sustainable results.

GoHigh.ai provides advanced AI solutions designed to streamline business operations, improve customer engagement, and drive growth. The platform features inbound and outbound call automation, allowing businesses to automatically route inquiries, respond to customers, and manage follow-up calls, appointment reminders, and sales outreach. With predictive analytics, GoHigh.ai helps analyze data to forecast trends and optimize operations for informed decision-making. It offers scalable solutions with flexible plans that grow with your business and integrates seamlessly across phone, SMS, and email. GoHigh.ai aims to reduce operational costs, increase productivity, and enhance the customer experience through personalized interactions and 24/7 support.

Zappx is a powerful parallel dialer designed to significantly boost the daily connection rates for sales teams engaged in cold calling. It enables users to import lead lists and simultaneously dial up to five prospects at once. The platform intelligently routes calls to the first person who answers, filters out wrong numbers, and automates voicemail drops. Zappx also incorporates AI-powered features such as automated call transcription, sentiment analysis, and call summaries. Additionally, it offers local presence dialing by rotating area codes to match the prospect's location and provides real-time analytics with live leaderboards for performance tracking and fostering friendly competition.

Vicall offers a secure second VOIP line specifically designed to combat AI voice cloning and deepfake call fraud. It integrates real-time synthetic audio detection directly on the device, ensuring that no sensitive call audio or data ever leaves the phone. Deployed by Managed Service Providers (MSPs) to their business clients, Vicall identifies AI-generated voices with high accuracy (90-95%) before fraudulent instructions can be acted upon. This zero-cloud architecture makes it ideal for regulated industries like law, finance, and private equity, where data privacy and security are paramount. It continuously monitors calls for voice switching and requires no enrollment or setup, providing immediate protection from the first call.

Callifly offers an AI-powered telephone switchboard designed to automate and enhance customer service operations 24/7. It leverages AI for voice recognition, intelligent routing, and multilingual support, ensuring constant availability for customers. The platform qualifies customer requests, handles level 1 support, and uses intelligent escalation for complex issues. Callifly integrates seamlessly with existing tools like Shopify, Zendesk, HubSpot, and Salesforce, offering native connectors and real-time bidirectional sync. It adapts to various industries such as e-commerce, real estate, IT management, and recruitment, learning from each interaction to improve accuracy and adapt to specific business vocabularies and processes. All data is hosted in Europe, ensuring GDPR compliance and end-to-end encryption.

Klariqo offers AI voice agents specifically designed for call centers and BPOs to streamline outbound lead qualification. The AI agents integrate directly with existing SIP dialers such as VICIdial, Trackdrive, or any custom PBX, acting as a pre-qualification layer. They filter out voicemails, wrong numbers, and unqualified leads, ensuring that human closers only receive warm transfers. Key features include sub-0.5s response time, 4-second voicemail detection, and automatic DNC compliance. Klariqo also provides real-time call transcripts and recordings, with intent, sentiment, and outcome auto-extracted and pushed to your CRM. The system is built with robust guardrails to prevent AI hallucination and ensures honest communication with prospects, even when asked if it's a robot.

PolyAI is a leading conversational AI platform designed for enterprise customer service, offering highly lifelike voice AI agents. It enables businesses to manage high volumes of customer interactions across voice, chat, and SMS channels with a single, custom-built agent. The platform focuses on delivering both unlimited scale and complete control, integrating seamlessly with existing tech stacks like Salesforce, NICE, and Genesys. Key capabilities include account management, authentication, call routing, billing & payments, booking & reservations, FAQ, order management, and troubleshooting. PolyAI helps organizations achieve significant CSAT boosts, revenue generation, and cost reductions by automating customer interactions and providing deep insights into customer needs.

purpleSlate aims to simplify the development of conversational applications, catering to both simple chatbots and highly scalable enterprise solutions. The platform focuses on creating informed, personalized, and engaging customer experiences through conversational AI. It offers custom-crafted solutions for modern AI-first digital enterprises, leveraging natural language processing for both voice and text interactions to enhance customer experiences and operational efficiencies at scale. purpleSlate also provides digital transformation services from ideation to implementation, and offers Conversational AI as a Service for quick deployment, custom implementation using modular components, and consulting services for designing and building conversational apps.

Sage Care is an AI-powered care navigation platform designed specifically for health systems. It automates patient interactions, triage, and scheduling, significantly reducing wait times and alleviating staff workload. The platform features AI-powered patient support that handles inquiries instantly with human-like responses, executes standard operating procedures, and works across calls or text. It also includes a clinically informed copilot for staff, offering protocol-based triage, real-time decision recommendations, and automated documentation. Furthermore, Sage Care provides intelligent provider and patient matching to optimize schedules, reduce no-shows, and boost utilization, satisfaction, and revenue across the health system.

Xtendo Global provides comprehensive BPO and Contact Center solutions, leveraging AI to enhance human quality in customer interactions. With over 23 years of experience, Xtendo offers flexible, agile, and cost-efficient services tailored for various business needs, including CX, Operations & BackOffice, Collections, and Sales. Their offerings span customer success, inbound/outbound services, content moderation, back office support, full cycle sales, technical support, and digital transformation solutions like AI voice agents and generative AI software. Xtendo serves both leading corporations and SMEs across the Americas and Europe, aiming to improve customer satisfaction, reduce costs, and increase revenue.

Calabrio is a leading provider of AI-powered workforce engagement management software designed to empower contact centers. The platform focuses on improving customer experiences and agent performance through a unified, cloud-based suite. Key features include Workforce Management for forecasting and scheduling, Real-Time Adherence, Agent Assist, and Agent Self-Scheduling. It also offers Conversation Intelligence for interaction analytics, Quality Management for building better brand experiences, and AI Tools for Contact Center to drive business outcomes. Calabrio aims to maximize agent performance, boost workforce efficiency, and provide comprehensive insights into customer interactions.

CallHero is an AI-powered phone and texting system designed for medical offices and clinics, aiming to simplify communication, eliminate missed calls, and enhance patient experience. It offers robust call tracking, recording, and transcription, alongside AI analytics to identify new patient opportunities and improve booking rates. The platform includes a VoIP phone system, HIPAA-compliant features, and advanced call management tools like missed call management and caller management. CallHero also provides a smart texting suite for patient communication, including auto text-back and bulk texting. With plans catering to small providers up to large healthcare organizations, it helps clinics answer more calls, book 10-20% more patients, and save hours through automation, ultimately plugging revenue leaks.

streaming-asr offers a lightweight client-server system designed for real-time audio processing, integrating voice activity detection (VAD) and automatic speech recognition (ASR). This project demonstrates a complete pipeline, from browser-based audio recording using the Web Audio API to efficient WebSocket communication for low-latency audio transmission. The server-side VAD detects speech segments, reducing unnecessary processing, while the integrated ASR provides real-time transcription. It's built with a technology stack including React for the frontend, Node.js for the WebSocket server, and webrtcvad and SenseVoiceSmall for VAD and ASR respectively. This system is ideal for developers looking to implement real-time speech-to-text functionalities in their applications.

Botsplash is an all-in-one customer engagement platform designed to help businesses connect with leads across SMS, chat, voice, and more from a single dashboard. It leverages AI to capture intent, automate follow-ups, and move conversations forward, assisting with lead qualification, routing, and personalized interactions. The platform offers features like ConversationHub for unified messaging, ConvertAI for lead qualification, and CustomerRetention+ for automated follow-ups. Botsplash is built with compliance in mind, including SOC 2 Type II standards, TCPA safeguards, and 10DLC readiness, making it suitable for regulated industries like mortgage, insurance, and automotive. It integrates with leading CRMs like Salesforce and HubSpot, enhancing existing workflows rather than replacing them.

Dograh is an open-source voice AI platform designed for building conversational agents without requiring any coding skills. It serves as a self-hosted, privacy-first alternative to tools like Vapi, allowing users to create AI calling bots, voice assistants, and automated phone systems. The platform features an intuitive no-code agent builder with a visual flow designer, pre-built templates, and drag-and-drop logic for easy customization. Dograh emphasizes privacy and control, offering full data privacy and independence from vendor lock-in. It supports multilingual conversations, real-time analytics, and voice customization, making it suitable for various industries looking to transform customer interactions with intelligent AI voice agents.

Instant Automation is an all-in-one AI-powered field service management platform designed to streamline operations for contractors, electricians, plumbers, and other service businesses. It automates key tasks such as generating quotes from job descriptions, managing invoices, scheduling appointments, and handling customer communications. The platform also offers robust features for CRM, inventory tracking, route optimization, and staff management. With an AI receptionist and WhatsApp integration, Instant Automation aims to enhance efficiency and customer engagement, providing a comprehensive solution for managing field service operations from end-to-end.

Appout is an AI venture studio dedicated to creating innovative, AI-powered B2B products. Their focus is on developing solutions that leverage artificial intelligence to drive intelligent automation and provide real-time analytics for businesses. While specific product details like RoboDesk and Wosol are mentioned in the stored description, the live website emphasizes their role as a venture studio building future AI products. This approach allows them to address various business needs by developing bespoke AI solutions, aiming to empower companies through advanced technological integration and data-driven insights.

Atura AI specializes in developing bespoke conversational AI solutions tailored for the financial services sector, including asset management, insurance, and lending. The platform focuses on creating AI agents that reduce operational costs and enhance customer experiences by automating support. Atura's solutions are fully transactional and deeply integrated into clients' existing software environments. Key features include highly customizable and integrated functionalities, omnichannel support, and a focus on immediate return on investment by automating repetitive tasks. The AI agents can streamline client interactions, handle investor queries, provide real-time statements, process transactions, and offer 24/7 availability, significantly reducing advisor workload and boosting client satisfaction.

Cogito, now integrated with Verint, offers advanced AI capabilities for contact centers, focusing on real-time coaching and comprehensive customer and employee experience (CX/EX) monitoring. The platform provides agents with in-the-moment guidance, suggesting next best actions to elevate performance and deliver significant ROI. It leverages proprietary AI models to offer unparalleled insights into the emotional connection between customers and agents, going beyond standard Generative AI. Key features include the Verint CX/EX Scoring Bot for measuring human experience and the Verint Coaching Bot for improving agent performance. Additionally, Verint Agent Copilot Bots automate micro-workflows, reducing agent workload and increasing capacity for tasks like sales, after-call work, and knowledge retrieval. The unified Verint Open Platform allows for deep data analysis and enhanced CX automation.

Kotae is an AI chatbot designed to automate incoming customer inquiries and provide front-line customer support for businesses, especially those without dedicated support teams or ticketing systems. It allows users to train the AI on their business information, customize its appearance and responses, and deploy it quickly to their website. Kotae helps businesses answer frequently asked questions, discover trends among inquiries, and learn more about their customers. Key features include refining AI responses, managing escalations, analytics, and integrations with platforms like Facebook Messenger and APIs. It also offers a Pro + Voice plan for real-time voice chat capabilities.

Qorden AI is a comprehensive platform that unifies speech, language, and video into a single intelligence layer designed for global scale. It provides foundational systems for machines to understand, generate, and operate on human communication across multiple languages, regions, and cultures. Key features include Speech Analytics for real-time tone and sentiment analysis, AI Dubbing and Video Generation with lifelike avatars via Dubbix, and Real-Time Translation for live conversations. The platform also offers Conversation Intelligence to uncover insights from spoken interactions, Automated QA and Compliance monitoring, and advanced Language Intelligence for accurate interpretation. Qorden AI emphasizes responsible AI, with built-in governance controls, real-time monitoring, and operational safeguards.

Assort Health offers advanced AI voice agents specifically designed for the healthcare industry. These agents are trained on over 125 million interactions to manage the entire patient journey, from referrals and scheduling to intake and follow-up. The platform supports over 20 specialties, including Orthopedics, Cardiology, Pediatrics, and Family Medicine, and integrates with 15+ EHR platforms, including Athena. Key features include 24/7 appointment scheduling, proactive outbound outreach, intelligent routing, insurance eligibility checks, patient intake, and automated patient payment resolution. Assort Health aims to reduce hold times, increase labor capacity, and improve patient satisfaction, with reported results like 89% reduction in hold times and 4.3/5 patient satisfaction.