Xtendo Group | BPO

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Xtendo Global is a BPO and contact center solution that enhances customer experience and operational efficiency with AI. It offers services like customer success, back office, and digital transformation solutions.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Technical

About

What is Xtendo Group | BPO?

Xtendo Global provides comprehensive BPO and Contact Center solutions, leveraging AI to enhance human quality in customer interactions. With over 23 years of experience, Xtendo offers flexible, agile, and cost-efficient services tailored for various business needs, including CX, Operations & BackOffice, Collections, and Sales. Their offerings span customer success, inbound/outbound services, content moderation, back office support, full cycle sales, technical support, and digital transformation solutions like AI voice agents and generative AI software. Xtendo serves both leading corporations and SMEs across the Americas and Europe, aiming to improve customer satisfaction, reduce costs, and increase revenue.

Best used for

Ideal for businesses and SMEs who need to optimize customer interactions, streamline back office operations, and boost sales performance. Especially valuable for organizations seeking to integrate AI into their BPO and contact center strategies for improved efficiency and customer satisfaction.

Common actions

automate customer service

manage back office

enhance sales

moderate content

provide technical support

Capabilities

Key features

AI voice agents
Generative AI software
RPA solutions
Omnichannel solutions
Contact Center platform
Marketing automation

Target Audience

customer service managersoperations managerssales managersbusiness owners

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check xtendo.biz for current pricing.

FAQs

What types of businesses does Xtendo Global serve?

Xtendo Global serves a wide range of businesses, from leading corporations to innovative SMEs, across various industries including financial services, retail, logistics, professional services, telcos, and software & high tech. They have extensive experience in the Americas and Europe.

How does Xtendo Global use AI in its services?

Xtendo Global integrates AI to enhance human-powered services. This includes AI voice agents, generative AI software for chat assistance, and RPA solutions to automate processes. AI helps improve efficiency, customer satisfaction, and operational effectiveness across their offerings.

What are the core service categories offered by Xtendo Global?

Xtendo Global offers five core service categories: Customer & Partner Experience, Back Office Services, Technical Support Services, Full Cycle Sales, and Digital Transformation Solutions. These cover everything from inbound/outbound customer care to sales, administrative support, and AI-driven automation.

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Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

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Marketing & Growth › Sales Outreach

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