Shypd.aiThe largest open index of AI toolsCogito, now part of Verint, is an AI customer support tool that provides real-time AI coaching and CX/EX monitoring for contact centers. It helps improve agent performance and customer satisfaction.
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About
Cogito, now integrated with Verint, offers advanced AI capabilities for contact centers, focusing on real-time coaching and comprehensive customer and employee experience (CX/EX) monitoring. The platform provides agents with in-the-moment guidance, suggesting next best actions to elevate performance and deliver significant ROI. It leverages proprietary AI models to offer unparalleled insights into the emotional connection between customers and agents, going beyond standard Generative AI. Key features include the Verint CX/EX Scoring Bot for measuring human experience and the Verint Coaching Bot for improving agent performance. Additionally, Verint Agent Copilot Bots automate micro-workflows, reducing agent workload and increasing capacity for tasks like sales, after-call work, and knowledge retrieval. The unified Verint Open Platform allows for deep data analysis and enhanced CX automation.
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Likely Not Free
Not publicly disclosed. Check cogitocorp.com for current pricing.
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