Calabrio, Inc.

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Calabrio is an AI-powered workforce engagement management software for contact centers. It empowers agents and improves customer experiences through AI-fueled analytics and automated workforce management.

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At a glance

Pricing

Likely Not Free

Free tier

API

Skill level

Mixed

About

What is Calabrio, Inc.?

Calabrio is a leading provider of AI-powered workforce engagement management software designed to empower contact centers. The platform focuses on improving customer experiences and agent performance through a unified, cloud-based suite. Key features include Workforce Management for forecasting and scheduling, Real-Time Adherence, Agent Assist, and Agent Self-Scheduling. It also offers Conversation Intelligence for interaction analytics, Quality Management for building better brand experiences, and AI Tools for Contact Center to drive business outcomes. Calabrio aims to maximize agent performance, boost workforce efficiency, and provide comprehensive insights into customer interactions.

Best used for

Ideal for contact centers and businesses with customer service operations who need to optimize agent scheduling, analyze customer interactions for insights, and improve overall service quality. Especially valuable for organizations looking to leverage AI to enhance workforce efficiency and customer satisfaction.

Common actions

manage workforce engagement

optimize contact center

analyze customer interactions

improve agent performance

automate scheduling

Capabilities

Key features

Workforce Management
Conversation Intelligence
Quality Management
Agent Assist
Real-Time Adherence
Interaction Analytics
Bot Analytics

Target Audience

contact center managersworkforce plannerscustomer service directorsoperations managers

Integrations

Not yet documented

Pricing & Plans

Likely Not Free

Not publicly disclosed. Check calabrio.com for current pricing.

FAQs

What is Calabrio ONE?

Calabrio ONE is a unified, cloud-based platform that provides a comprehensive suite of tools for workforce optimization. It integrates workforce management, quality management, and analytics to enhance contact center operations and agent engagement.

How does Calabrio use AI in its software?

Calabrio leverages AI to power various features, including workforce intelligence for forecasting and scheduling, conversation intelligence for analyzing customer interactions, and bot analytics to boost chatbot and voicebot performance. AI helps drive business outcomes and improve agent performance.

What types of businesses can benefit from Calabrio's solutions?

Calabrio's solutions are designed for a wide range of businesses, including enterprises, mid-market and small businesses, government organizations, and BPO service providers. It caters to industries such as finance, insurance, healthcare, hospitality, retail, and utilities.

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Customer Support & CX › Quality Assurance Customer Support & CX › Voice & Call Center

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