Customer Support & CX

PowerDialer.AI is an advanced AI-powered dialer suite designed to supercharge sales teams and agencies by significantly boosting connect rates and streamlining outbound sales processes. It offers multiple dialing modes including Power Dialer for sequential calls, Parallel Dialer for calling up to 5 numbers simultaneously, and Predictive Dialer for maximum efficiency by connecting reps only to live conversations. The platform also features AI voicemail drops, allowing personalized messages to be sent directly to voicemails without ringing phones. PowerDialer.AI integrates seamlessly with major CRMs like Salesforce, HubSpot, and Pipedrive, ensuring automatic data synchronization. Its built-in AI transcribes live calls, provides coaching tips, and analyzes call data to offer insights on best calling times, objectives, and personas, helping teams learn and improve continuously. The tool emphasizes compliance, scalability, and a unified workflow, making it an all-in-one solution for modern sales outreach.

Locai Labs, the company behind Appella AI, is a British foundational AI company focused on developing sovereign, private, and sustainable large language models. Their flagship product, GB1, is an AI assistant designed for both consumers and enterprises, emphasizing data privacy and UK data residency. Locai Labs utilizes its 'Forget-Me-Not' framework to train, distill, and fine-tune open-source models, ensuring high performance while maintaining affordability and privacy. The company is committed to transparency, community input, and open-source principles, sharing models and research. GB1 can be deployed on UK-resident cloud servers powered by renewable energy, private on-premise servers, or edge devices, offering flexible and secure AI solutions.

Oration AI offers an AI-native contact center solution, enabling businesses to deploy sophisticated AI voice agents for every customer conversation. The platform allows users to build, deploy, and scale conversational AI that handles customer interactions naturally across various channels. These agents are designed to resolve issues, recommend plans, and send service updates, providing a seamless brand experience while significantly reducing operational costs. Oration AI emphasizes natural conversation capabilities, ensuring that AI interactions feel human-like. The platform is suitable for enterprises looking to automate and enhance their customer service operations with advanced voice AI technology.

DigitalHire is an AI-powered integrated talent engine designed to humanize and streamline the hiring process. It offers a video job board where candidates apply with video resumes, significantly cutting screening time. The platform includes on-demand video interviews to replace traditional phone screens, allowing for asynchronous evaluation. DigitalHire also provides AI Recruiting Agents that automate sourcing, screening, and scheduling, trained on real recruiting conversations. Additionally, it offers talent placement services for onshore recruitment and offshore hiring, managing the entire process from sourcing to compliance. The tool integrates with major ATS platforms like Greenhouse, JazzHR, and Workday.

Quant offers a Temporal Agentic Operating System (TAOS) designed to revolutionize customer interactions and optimize business operations. This system integrates a memory layer for session context and customer intent, a stateful reasoning fabric for continuous memory and decisioning, and an operating layer for workflow orchestration across systems. Quant aims to solve the problem of AI without ROI by transforming disconnected AI pilots into a unified operating system. It features temporal workflows for durable execution, a Markovian state engine, autonomous agents, smart routing, real-time insights, and human-in-the-loop controls. The platform is LLM agnostic and supports multimodal, multilingual communications, ensuring governance by design with built-in policy and validation.

SuperDial is a leading voice AI platform specifically designed for healthcare Revenue Cycle Management (RCM) teams. It automates high-volume outbound phone calls to insurers and providers for critical tasks such as eligibility checks, prior authorizations, claim status inquiries, credentialing, and enrollment. SuperDial's AI voice agents manage the entire call process, including dialing, navigating IVRs, waiting on hold, and interacting with representatives, with real-time documentation directly into existing EHR or RCM platforms. This automation significantly reduces administrative burden, accelerates reimbursement, and frees up RCM personnel to focus on more complex problem-solving, leading to substantial cost savings and increased productivity.

Rime offers trusted AI voice models specifically designed for enterprise use, focusing on delivering natural, engaging, and reliable text-to-speech (TTS) capabilities. The platform's linguistically-designed models ensure accurate pronunciation of names, emails, numbers, and brand terms, with features like a built-in dictionary and custom pronunciation options. Rime aims to improve customer satisfaction, increase call containment in IVR/IVA systems, and accelerate resolution times by providing authentic voices that connect with customers. It supports multiple languages including English, Spanish, French, German, and Hindi, and offers flexible deployment options including on-premise, VPC, or public cloud API, ensuring data control, compliance, and high performance for real-time applications.

LiaPlus AI is an advanced platform that provides intelligent voice AI agents to automate and scale customer interactions. It delivers natural, human-like conversations 24/7, supporting over 25 languages and understanding diverse accents. The platform offers products like Vani Patra for AI voice form filling, Vani Setu for voice-based navigation, and a complete Voice Platform to build and manage AI voice assistants. LiaPlus integrates with popular CRMs and helpdesk platforms, offers RESTful APIs for custom integrations, and ensures data security with SOC 2 Type II certification and GDPR compliance. It serves various industries including e-commerce, BFSI, healthcare, and airlines, aiming to improve CSAT, reduce call handling times, and provide significant ROI.

Robylon AI offers AI agents designed to automate customer support and sales interactions across various channels including chat, voice, WhatsApp, email, and tickets. The platform aims to resolve a high percentage of customer queries, significantly reduce average handling times, and boost customer satisfaction. It features rapid deployment, often within 7 days, and ensures accuracy through human oversight and auto-correcting LLM audits. Robylon AI supports integrations with over 40 tools and offers flexible, per-query pricing. It's suitable for businesses looking to scale their customer service operations efficiently and cost-effectively, with solutions tailored for industries like logistics, SaaS, fintech, gaming, e-commerce, and crypto.

Base Digitale Platform (BDP) offers a comprehensive suite of solutions for digital transformation, focusing on optimizing customer relationship management. Their core offerings include an Omnichannel Contact Center, powered by their #phones platform, which integrates with AI technologies to manage communications across various channels. BDP also provides Wasabi, a modular CRM suite designed to enhance customer relations through multi-channel engagement. The platform supports both on-premises and cloud deployments, with features like VPN-free remote agents, Microsoft Teams integration, and Pay Per Use models for cost-effective scaling. BDP's solutions incorporate AI for voicebots and chatbots, predictive analytics, and crisis management, aiming to deliver a proactive and personalized customer experience.

Beex is an AI-powered omnichannel platform designed for businesses in Latin America to streamline customer service, sales, and collections. It centralizes various communication channels, including WhatsApp Business API, voice, email, SMS, Instagram, Webchat, and Messenger, into a single interface. The platform offers features like AI agents, chatbots, interactive voice response (IVR), and mass campaign capabilities for marketing, notifications, and debt collection. Beex integrates with existing CRMs, ERPs, and e-commerce platforms like Salesforce, HubSpot, Zoho, and Shopify, allowing for intelligent automation and personalized customer interactions across all touchpoints.

MsgKart is an AI-powered communication platform designed to enhance business growth through automated customer interactions. It integrates WhatsApp Business API, RCS messaging, and cloud telephony, allowing businesses to centralize conversations and manage them from a single dashboard. The platform features a user-friendly drag-and-drop flow builder for creating AI bots and automations without coding. MsgKart supports human-like conversations with multilingual capabilities, smart lead management, and detailed analytics for performance optimization. It also includes a built-in CRM for organizing contacts and tracking conversations, making it ideal for businesses looking to streamline customer engagement and boost conversions across various communication channels.

Sarj.ai offers Arabic-optimized conversational AI agents designed to automate call center operations, sales, debt collection, scheduling, and customer support. The platform features voice and chat AI that handles real tasks in natural Arabic and English, moving beyond simple Q&A to complete actions like transfers, bookings, and sales. It also includes data and document intelligence capabilities to extract and structure information from various sources, such as calls, documents, and transactions, in real-time. Sarj.ai integrates with existing systems like CRMs and EHRs to trigger automated workflows, ensuring seamless operation without requiring a complete system overhaul. The tool emphasizes enterprise-grade security, offering on-premise deployment and compliance with regional frameworks, making it suitable for financial services, healthcare, insurance, retail, and hospitality sectors.

RevComm Indonesia's MiiTel is an AI-powered IP phone and conversation intelligence platform designed to enhance sales performance and customer service. It automatically records calls, transcribes speech to text, and uses AI to analyze conversation data, including emotion. MiiTel helps identify top performer strategies, provides real-time monitoring and coaching, and offers AI-guided self-coaching. It integrates with CRMs like Salesforce and Hubspot, syncing call data and transcriptions. The platform also supports remote work, allowing users to make and receive calls anywhere via Google Chrome or a dedicated app, and includes Zoom integration for meeting analysis. MiiTel is ISO27001/ISMS and Privacy Mark certified, ensuring data security.

TalkBud is an intelligent voice companion designed to understand and engage in natural conversations, responding with human-like depth and nuance in real-time. It offers a range of powerful features including the ability to make and receive calls, participate in multi-speaker conversations, and integrate with existing tools via Model Context Protocol (MCP) to execute actions. Users can import their own documents to give TalkBud specialized knowledge, integrate it into live conversations, and utilize it as a meeting assistant for note-taking and reminders. TalkBud also supports voice cloning for personalized interactions and allows for the creation of automated workflows, making it suitable for both personal and business needs.

Chatmantics is a conversational automation platform designed to empower contact centers with AI-powered virtual assistants. It enables businesses to plan, deploy, and seamlessly integrate these assistants with existing CRM, marketing automation, and internal systems. The platform aims to drive efficient customer acquisition, lower costs, and improve interactions across voice, SMS, Facebook, WhatsApp, and other social channels. Chatmantics assistants are proven to help companies achieve higher conversions and offer transparent analytics to optimize performance. Deployments can be completed in under 24 hours, and the assistants continuously improve through advanced machine learning models.

DOO is an AI-powered customer experience platform specifically designed for enterprises in the MENA region. It automates customer service across various channels including voice, chat, email, WhatsApp, and Instagram, utilizing intelligent AI agents. A key differentiator is its native support for multiple Arabic dialects, including Saudi, Gulf (Khaleeji), Egyptian, Levantine (Shami), and Maghrebi, along with Modern Standard Arabic and English, allowing for culturally relevant interactions. The platform also features a unified inbox for human agent handoff and provides real-time analytics. Unlike global tools that often rely on translation, DOO understands and responds in actual dialects, integrating with regional banking, telecom, and government stacks.

Voxenly is a comprehensive AI business management platform designed to automate various aspects of small business operations. It features specialized AI agents for tasks such as handling customer calls, managing website chat, monitoring and responding to reviews, automating social media posts, and nurturing leads. The platform aims to streamline customer communication and operational workflows, allowing businesses to set up and deploy AI agents in minutes. Voxenly offers a 'Magic Builder' feature that allows users to describe their ideal AI employee in natural language, generating agent profiles and settings instantly. It also provides natural language control for adjusting agent behavior, making it accessible for non-technical users.

Basata is an AI-powered platform designed to revolutionize administrative tasks within healthcare operations. It leverages advanced AI agents to automate time-consuming workflows such as processing patient referrals, managing faxes, and handling call center operations. By integrating seamlessly with existing EHR and toolsets, Basata aims to significantly reduce administrative burden, allowing healthcare professionals to focus their expertise where it matters most. The platform promises to accelerate tasks that previously took hours into mere seconds, future-proofing practices and enhancing patient care. Basata emphasizes ease of integration and a low learning curve, ensuring a smooth transition for healthcare providers looking to superpower their teams.

OpenCity introduces TORI, an AI-powered virtual assistant specifically designed to revolutionize drive-thru operations. TORI accurately takes 100% of customer orders, seamlessly integrating with existing Point of Sale (POS) systems, Kitchen Display Systems (KDS), headsets, and speaker posts. This technology aims to significantly increase the speed of service by providing instant and accurate responses, eliminating wait times. Beyond efficiency, TORI enhances the customer experience through consistent and relevant upselling, which helps increase the average check size and generate more revenue for businesses. It also addresses common drive-thru pain points like long waits and incorrect orders, ultimately improving brand perception and reducing labor needs.

Pype AI provides AI-powered voice agents specifically designed for the healthcare industry, automating patient communications across voice and text channels. The platform helps hospitals and chronic care facilities manage appointment scheduling, rescheduling, and confirmations, as well as critical tasks like post-discharge follow-ups and chronic care check-ins. Pype AI integrates seamlessly with major EMR systems such as Epic, Cerner, and Meditech, pulling patient data and pushing call outcomes. It supports over 20 languages, ensuring empathetic and HIPAA-compliant conversations. By automating routine calls, Pype AI aims to reduce no-shows by up to 60%, decrease readmissions by 28%, and free up staff, allowing healthcare providers to scale operations without increasing headcount.

Revstack is an AI-powered platform designed to automate and consolidate sales, marketing, and customer support functions for businesses. It eliminates the need for multiple subscriptions by offering a unified solution that includes CRM, opportunity management, high-converting page and funnel builders, seamless lead capture, and AI-driven appointment scheduling. The platform also provides automated follow-ups, real-time two-way messaging, and intelligent lead nurturing across various channels like calls, SMS, email, and social media. Revstack aims to help businesses increase revenue, reduce operational costs, and scale efficiently by handling repetitive tasks and optimizing customer engagement.

Lares.AI offers AI voice agents designed to automate contact center operations, handling inbound, outbound, and omnichannel calls with an 83% resolution rate. These context-aware and CRM-connected agents are trained on specific workflows, capable of managing complex, multi-turn conversations end-to-end. The platform supports over 200 languages and accents, ensuring customers feel understood. It integrates with CRMs, calendars, helpdesks, and more than 300 business tools, automating logging, lead syncing, and follow-ups. Lares.AI also provides automatic quality control on every call, scoring script adherence, compliance, sentiment, and resolution instantly, eliminating the need for manual supervision.

Tabbly is a no-code platform designed to build human-like AI voice agents in minutes. It supports over 50 languages and offers global phone lines with unlimited concurrency, all at a competitive price point. The platform enables instant deployment of voice AI in 50+ countries, allowing businesses to scale operations globally. Key features include bulk AI calling, custom API integration, workflow integration with platforms like n8n and Zapier, multilingual support, natural conversations with ultra-low latency, and enterprise-grade data privacy. Tabbly's AI voice agents can handle a wide range of business use cases, from lead qualification and customer KYC to support troubleshooting and payment reminders, making it suitable for various industries.