Customer Support & CX

Millis AI is a platform designed for effortlessly creating advanced LLM-based voice applications with ultra-low latency, boasting speeds as low as 500-600ms. It caters to both developers and non-technical users, offering no-code to low-code solutions for building and deploying voice agents in minutes. The platform supports connecting phone numbers for inbound and outbound calls in over 100 countries and integrates with various services through webhooks, including CRMs, calendars, and SaaS platforms. Millis AI offers affordable pricing starting at just $0.02/min, making it accessible for personal projects to enterprise solutions. It supports integration with top LLM providers like OpenAI, open-source models like Mistral and Llama, and allows users to bring their own custom LLM models and cloned voices.

Bonnie is an AI assistant designed to keep businesses available around the clock by handling inbound calls and WhatsApp messages. It offers natural-sounding conversations in over 20 languages, managing inquiries, modifications, and bookings just like a human employee. The tool ensures businesses never miss a call or sale, even during peak hours or when closed, and provides automatic WhatsApp follow-ups for booking confirmations, reminders, and updates. Bonnie integrates with existing booking platforms and uses Zapier for other connections, allowing businesses to go live quickly without technical expertise. It also provides a personalized dashboard with insights into call patterns, missed opportunities, and captured revenue, helping businesses make informed decisions.

Gridspace's Guava is a comprehensive voice agent API designed for deploying robust voice interfaces across various environments, from contact centers to embedded systems. It leverages proprietary ASR, TTS, and language models, ensuring tight orchestration, multilingual support, and low latency. Guava emphasizes deterministic behavior through structured task checklists, replacing open-ended prompts for predictable agent interactions. The platform supports agentic tenacity with cross-session context, re-contact strategies, and multi-channel handoffs. It offers a Python SDK for defining agents and tasks, with callbacks for handling intents and questions. Guava also includes production telephony features like inbound/outbound calls, number provisioning, SMS, and call transfer, all built-in without requiring third-party integrations like Twilio. It is engineered for enterprise-grade security and compliance, including SOC 2 Type II, PCI DSS, and HITRUST certifications.

LunaBill is an AI-powered solution designed to automate medical billing calls for healthcare providers, significantly reducing Days in Accounts Receivable (AR). Its AI voice agents handle tedious insurance calls for claim status inquiries, AR recovery, and appeal follow-up. The system is capable of auto IVR navigation, gathering detailed information from payers, and even reprocessing claims or escalating appeals on the spot. LunaBill integrates seamlessly with existing EHR or PM systems, requiring no workflow changes. It is HIPAA-certified, SOC 2 compliant, and audit-ready, ensuring secure and compliant operations. By automating up to 150,000 insurance calls monthly, LunaBill helps recover millions in revenue and reclaims thousands of staff hours.

ListenRobo is a transcription tool designed to convert audio and video content into text. It provides a straightforward solution for creating written records of spoken words from various media formats. The tool emphasizes accessibility by offering lifetime access, which includes unlimited transcription minutes, making it suitable for users with ongoing or high-volume transcription needs. While specific features beyond basic transcription are not detailed, its core offering focuses on providing a reliable and continuous service for converting spoken content into text.

Voiiceglow, also branded as ConvoCore, is a robust AI agent platform designed for businesses and agencies to create, deploy, and resell white-label AI voice and chat agents under their own brand. The platform supports automation of calls, chats, lead capture, and customer support across various channels including web, phone, WhatsApp, Instagram, Facebook Messenger, and SMS. Key features include a visual node editor for building complex conversation flows without code, diverse voice modules, and a knowledge base that learns from scraped URLs or uploaded documents. It offers full white-label options, custom domains, and zero revenue share for agencies, allowing them to manage unlimited clients and retain 100% of their earnings.

OneInbox.ai offers AI-driven business phone solutions for agencies, startups, and small businesses, automating conversations to enhance productivity, boost customer satisfaction, and increase revenue. It provides 24/7 support with intelligent AI Agents that can replace traditional IVRs, handle customer queries, and book appointments. Users can train AI Agents using websites, PDFs, videos, and call recordings, then test them with mock calls before going live with a single click. The platform supports over 100 use cases across 20+ industries, from reception to call centers. Key features include automatic call recording, monitoring for AI agent training, US, Canadian, or North American phone numbers, multi-lingual support (7+ languages), integrations with third-party tools, and accurate call transcriptions.

Junior delivers advanced voice intelligence specifically designed for M&A teams, including investors, advisors, and consultants. The platform offers industry-leading transcription services for various call types, such as expert interviews, internal meetings, and diligence readouts. It features dynamic knowledge graphs that visualize trends and capture every data point, along with a custom Named Entity Recognition (NER) engine tailored for investment professionals. Junior integrates with expert networks and calendars (Outlook, Gmail) to streamline recording and analysis. It is SOC 2 Type II certified and built for compliance, offering flexible data ingestion, controlled data retention, secure hosting, and programmatic MNPI detection to ensure data security and regulatory adherence.

Newton is an all-in-one AI operations platform specifically designed for dental practices and DSOs. It features Sophia, a conversational AI receptionist available 24/7, capable of managing bookings, recalling overdue patients, collecting payments, and verifying insurance. Sophia handles after-hours and overflow calls, booking directly into your Practice Management System (PMS) with real-time read and write access. The platform integrates calls, schedules, insurance, phones, and outreach into one system, supporting PMS like Dentrix, Eaglesoft, Open Dental, Curve, and Denticon. Newton aims to free up front desk staff from administrative tasks, allowing them to focus on patient care and practice growth. It also provides real-time insights into operations and is HIPAA compliant.

BLUUBRIDGE is a technology support application designed to enhance customer service interactions by integrating AI with various communication features. The platform provides chat, call, and augmented reality capabilities, enabling users to streamline technical support processes. It aims to improve efficiency in remote troubleshooting and offers real-time guidance to customers. BLUUBRIDGE focuses on leveraging artificial intelligence to create a more effective and responsive support environment, making it suitable for businesses looking to modernize their customer service operations.

Mosaicx offers an AI-native CX platform, WestCX Orchestrate, designed to manage real-time customer interactions across various channels, including voice and digital. It focuses on highly regulated environments, ensuring compliance while balancing empathy and efficiency. The platform features Engage for automated inbound and outbound customer support with streaming speech-to-speech AI, LinguaAI for multilingual understanding and tone detection, and Outreach for bi-directional, AI-powered messaging. Additionally, Insights360 provides end-to-end analytics to track interactions and identify opportunities for improvement, such as reducing handle time and boosting efficiency. Mosaicx aims to transform enterprise customer service by delivering adaptive, intelligent, and seamless omnichannel solutions.

Pod AI offers fully managed AI phone agents that automate various business call operations. These agents are designed to answer calls 24/7, book appointments, handle customer support, and qualify leads. The service includes custom AI agent design, context and knowledge engineering, and ongoing optimization. Pod AI integrates with CRMs, calendars, knowledge bases, and other business software to enable real-time actions during live calls. It supports multi-language conversations and offers features like call transfers, case management integration, client intake automation, and compliance monitoring. Pod AI aims to save businesses hours each month by offloading phone calls to AI-managed agents.

OpenCall.ai is an AI-powered communications platform designed to automate telephone conversations and text-based interactions, accelerating sales and enhancing customer experience. It turns every call and text into booked appointments while automating workflows from front desk to back office. The platform instantly answers calls, books directly into existing systems, and initiates follow-up workflows, significantly reducing missed calls and manual tasks. It offers features like full-service scheduling, real-time intake and eligibility verification, and smart triage and escalation. OpenCall.ai integrates natively with various EHR/PMS systems like Dentrix, Athena, Eaglesoft, and eClinicalWorks, ensuring HIPAA-grade privacy by not training on patient data.

delayed-streams-modeling offers Kyutai's advanced Speech-To-Text (STT) and Text-To-Speech (TTS) models, built upon the innovative Delayed Streams Modeling framework. These models are optimized for real-time usage, supporting streaming inference and efficient batch processing, making them ideal for interactive applications. Key features include word-level timestamps and a semantic Voice Activity Detection (VAD) component in the 1B STT model, useful for building responsive voice agents. The repository provides flexible implementations in PyTorch for research, Rust for production-grade servers with websocket access, and MLX for on-device inference on Apple silicon, catering to diverse development and deployment needs.

VoiceAIWrapper is a white-label voice AI platform specifically designed for agencies, enabling them to rebrand and resell leading voice AI tools such as Vapi, ElevenLabs, Retell, Bolna, and Ultravox under their own brand. It provides a unified dashboard to connect multiple voice AI providers, automate client onboarding, and manage billing. Agencies can create fully branded client portals with custom domains and logos, allowing clients to manage their usage and billing. The platform supports various billing models, including subscription and usage-based, with payments directly to the agency's Stripe account. It also offers API and webhook integrations for syncing data with CRMs like HubSpot and GoHighLevel, ensuring seamless operation and 100% margin retention for agencies.

Mozart offers a leading conversational AI platform in Latin America, specializing in automating debt collection, sales, and customer support processes. The platform utilizes virtual voice agents to conduct automated phone calls and manage WhatsApp interactions, significantly boosting productivity and recovery rates. Key features include intelligent contact prioritization for overdue accounts, real-time conversation analysis to adapt strategies, and interactive dashboards for continuous monitoring and optimization. Mozart's virtual agents deliver empathetic and natural conversations with hyperrealistic voices, capable of handling various tasks without human intervention, from fraud prevention to card activation. It centralizes communications across multiple channels, providing a comprehensive solution for businesses aiming to automate and scale their customer interactions.

LoQal AI is an AI-native DeepTech Business OS designed to unify partners, properties, and processes across various industries. It provides a universal platform for orchestrating visibility, credibility, operations, and intelligent expansion, powered by geospatial and generative AI. The platform helps businesses scale seamlessly, locally and globally, by automating tasks, ensuring informed decision-making through real-world intelligence, and ethical AI governance. Key features include agentic AI voice and vision layers for engagement, streamlined onboarding, augmented decision-making with geospatial and market intelligence, automated compliance, and tools to monetize ecosystems. LoQal AI offers over 200 modules for multi-location, multi-layer business orchestration.

VocalLabs AI offers cutting-edge conversational AI technology designed to transform businesses through intelligent AI voice agents. The platform focuses on automating calls, boosting sales, and enhancing customer support by leveraging advanced voice AI. VocalLabs AI creates Vertical AI Agents and foundational AI models that think, understand, and act with intelligence. These models are built to power digital ecosystems and bridge the gap between human intuition and machine execution, providing comprehensive solutions for various business needs. The technology aims to streamline operations and improve customer interactions across different industries.

Sensentia is an AI healthcare software solution designed to clarify complex health insurance data for members, sales, and service teams, carriers, and TPAs. The platform leverages proprietary AI to deliver immediate, legally accurate, and comprehensive responses directly tied to member contracts, ensuring auditability and reliability. Sensentia's tools integrate with existing CRMs and deploy across multiple channels, including web portals, mobile apps, chat, and call centers. It aims to improve performance, reduce handle times, and achieve significant cost savings for health insurance providers. The system also helps achieve compliance with Transparency In Coverage Rules by presenting accurate cost-sharing responsibilities, empowering members to make informed decisions.

Aecho transforms recruitment and human insights using AI-powered voice analytics. The platform evaluates candidates more accurately and efficiently than traditional methods by analyzing over 20 dimensions and 100+ sub-traits through speech patterns, tone, and delivery. This allows for comprehensive assessment of both technical and soft skills, reducing time-to-hire significantly—from weeks to less than a day. Aecho offers unbiased, language-independent analysis, ensuring fairness and enabling global hiring without bias. Its advanced security features prevent voice fraud, and detailed reports provide job compatibility scores for confident, data-driven hiring decisions. Beyond recruitment, Aecho also offers solutions for employee engagement, mental well-being, and personalized growth.

ActiumHealth provides a unified AI platform for patient communications, integrating inbound automation, outbound engagement, and insights with automated QA/QM. It supports omnichannel communication including voice, chat, SMS, and email. The platform is designed to scale, allowing healthcare providers to oversee AI agents across multiple locations from a single dashboard, ensuring consistent patient experiences. ActiumHealth's AI agents handle routine inquiries, freeing up staff to focus on complex interactions, and learn from interactions to improve accuracy over time. It delivers actionable insights and seamlessly integrates with EHR systems, making it a comprehensive solution for managing patient workflows and enhancing accessibility to care.

Birch is an AI-powered platform designed to automate patient communication and streamline operations for healthcare clinics. It leverages AI agents to handle patient interactions through various channels, including voice, text, and chat. The platform is engineered to reduce administrative burdens on staff by automating tasks such as scheduling, appointment reminders, and follow-ups. By improving patient access and communication efficiency, Birch aims to enhance overall clinic operations and patient satisfaction. Its 24/7 availability ensures continuous support, making it a valuable asset for modern healthcare practices looking to optimize their communication strategies.

Drips offers Conversations as a Service (CaaS), an AI-powered platform designed to facilitate real two-way customer conversations at scale. It leverages AI-powered SMS, voicemail, and scheduled phone calls to move beyond traditional outreach methods. The platform is used across various industries, including healthcare (payers and providers), financial services, insurance, and education, to improve engagement, drive conversions, and enhance customer experiences. Drips focuses on delivering authentic engagement while ensuring compliance with fast-changing outreach regulations, holding ISO 27001 and HITRUST certifications. It also provides managed services, offering a dedicated team to assist with integration, campaign management, and ongoing performance improvements.

ScamBlocker is an AI-powered tool specifically designed to protect vulnerable individuals from scam calls. It leverages advanced AI voice screening technology to analyze unknown incoming calls in real-time, identifying and blocking potential scams before they reach the user. The service includes a digital landline with UK area codes, ensuring continuity for users accustomed to traditional phone services. A key feature is the family dashboard, which allows relatives to monitor the protection status and call activity, providing peace of mind. This tool is particularly beneficial for older relatives or other vulnerable individuals who still rely on landlines and are at higher risk of falling victim to phone scams.