Bonnie

Bonnie is a Customer Support & CX tool that provides an AI assistant to handle calls and WhatsApp messages 24/7. It ensures no missed calls or bookings, offering natural conversations in multiple languages and seamless integration with existing booking systems.

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At a glance

Pricing

Freemium

Free tier

Yes

API

Skill level

Non-technical

About

What is Bonnie?

Bonnie is an AI assistant designed to keep businesses available around the clock by handling inbound calls and WhatsApp messages. It offers natural-sounding conversations in over 20 languages, managing inquiries, modifications, and bookings just like a human employee. The tool ensures businesses never miss a call or sale, even during peak hours or when closed, and provides automatic WhatsApp follow-ups for booking confirmations, reminders, and updates. Bonnie integrates with existing booking platforms and uses Zapier for other connections, allowing businesses to go live quickly without technical expertise. It also provides a personalized dashboard with insights into call patterns, missed opportunities, and captured revenue, helping businesses make informed decisions.

Best used for

Ideal for small business owners, restaurant owners, and hotel owners who need to ensure 24/7 customer availability, manage bookings efficiently, and provide consistent customer communication. Especially valuable for businesses looking to reduce missed calls and revenue, and streamline customer interactions without increasing staff.

Common actions

automate customer support

manage bookings

handle phone calls

send WhatsApp messages

improve customer availability

Capabilities

Key features

24/7 call answering
WhatsApp follow-ups
20+ language support
Booking system integration
Personalized analytics dashboard
Customizable AI accent

Target Audience

small business ownerrestaurant ownerhotel owner

Integrations

zapier

Pricing & Plans

Freemium

Not publicly disclosed. Check bonnie.co for current pricing.

FAQs

What types of businesses can benefit most from Bonnie?

Bonnie is particularly beneficial for businesses that experience high call volumes, operate outside standard business hours, or rely heavily on bookings, such as restaurants, hotels, and various local businesses. It helps manage customer interactions efficiently and ensures no opportunities are missed.

How quickly can Bonnie be set up and go live?

Most businesses can go live with Bonnie within a day. The process involves forwarding your calls to Bonnie, testing the system, and customizing responses. No technical expertise is required, making it a quick and accessible solution for improving customer availability.

Does Bonnie integrate with existing booking systems?

Yes, Bonnie is designed to integrate seamlessly with your current booking platform. For other connections, it supports Zapier, ensuring that your customer interactions, bookings, and follow-ups are automated and synchronized without requiring platform changes or double entry.

Trending

Subcategories trending in Customer Support & CX

AI Chatbots Email & Chat Support Customer Feedback Community Management Customer Success Multilingual Support

Trending

Also listed in

This tool also appears in

Marketing & Growth › CRM & Deal Management AI Agents & Automation › Voice Agents Productivity & Business › Workflow Automation

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